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August 2023 by jordan H.
Jeri helped me deposit, tell me my balance due for credit card and check my balance.August is always nice, curious and helpful as well.
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July 2023 by William Ross
Fantastic service especially on Monday
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June 2022 by Sue Reynolds
For RSF this branch is completely run down & shabby, and CONSISTENTLY UNDERSTAFFED. Long wait times and poor assistance. Avoid if possible.
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December 2021 by John S.
Jorge Valenzuela (market manager of this Bank of America and other neighboring branches) is incompetent at his job and unfit to be the leader here. Bring back the lady before him who knew how to manage a market correctly. Jorge discriminates against anybody working under him that does not speak Spanish. In other words, if you don't speak Spanish, Jorge won't promote you. In addition, he only promotes you if you are constantly kissing his butt. If Jorge feels like anybody in a lower position than him is more well off than him financially, he will treat them badly. I have witnessed the way he poorly treats his employees firsthand. Jorge has attempted to get licenses for years now to try and enter a new role on the investment side of Bank of America but has failed and fallen flat on his face every time. It's pretty obvious he's unintelligent because I've seen people more unintelligent than him get the role he's looking to get. He's not cut out to do anything else and is lucky to still even be in the role he's in. I've been told Jorge strictly relies on the sales performance of the employees at his Encinitas branch to put food on his table and get the promotion he'll never get when he gives his other branches like this one absolutely zero management attention. Many of you customers who have visited his Encinitas financial center since the Covid-19 pandemic started might have noticed that branch had been shut down numerous times. When you asked any bank employee there what happened, the response you might've gotten was the branch closed down to do a deep cleaning. Put the pieces together. Why does anything close down nowadays? Basically, when that branch was closed down there were bank employees who tested positive for the coronavirus and Jorge wanted to hide it from the public. The Encinitas branch was closed down at least 3 times in the past year so what does that mean? At least 3 employees there contracted Covid-19 at least three separate times and Jorge was still hiding it. Jorge sent the order down each time to those reporting to him to ensure word did not get out regarding why that bank was closed. Jorge did not feel it was important to take action and send out phone calls/emails letting customers who visited that center know that an infection had occurred and they might have been exposed. In fact, the first time his Encinitas branch was closed down Jorge knew of the infection and still had the branch remain open on the Monday following the weekend Jorge was made aware of this. Crazy right? That's 8 hours of potential infections to the customers. Imagine having this piece of information kept from you, and you just went home to your high risk family members. Imagine how you would feel if you contracted the virus at Bank of America, infected those around you, and someone you loved potentially lost their life. If you don't see a problem with how Jorge Valenzuela operates as a manager during this pandemic, then there's a problem here too. Oh and I'll throw in another piece of information before I conclude this review. The La Costa Bank of America by the equinox gym which Jorge also manages has had its fair share of Covid infections that have also been kept from customers. On top of that, back when the La Costa branch was open on Saturdays, the manager of that location asked for multiple consecutive Saturdays off with approval from Jorge, so Jorge chose not to even open that branch on those Saturdays. That left Encinitas as the only open branch in that area. So if you ever wondered why Encinitas was the only branch open certain Saturdays when you were trying to do banking near there, you can thank Jorge Valenzuela for letting his La Costa branch employees enjoy some good weekends which sent all customers to the Encinitas branch. Bank of America needs to remove bad market managers starting with Jorge Valenzuela.
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January 2021 by Stephany Marquez
The employees at this location are very friendly and efficient. Every time I go there they greet me as I come in, they all call me by my name. I’ve never had an issue with them. Props to Sam, Cristina, Adam, Norma, Rachel, Sarah and Brittany, you guys are awesome. Thank you for your excellent customer service.
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May 2020 by William McCorkle
This Branch has the best Customer Service. I love working with the Manager. I have followed him through multiple moves and will drive the extra 10 miles to deal with him and his staff when needed.
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June 2018 by Patty Akin
The customer service is improving. Mary is so helpful! I would recommend B of A Rancho Santa Fe as they continue to improve their service!
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September 2017 by Matt K.
I've banked with BofA for many years and we also own an obscene amount of their stock, which finally is paying off after holding since 2011 (which means that the bank is financially healthy), but as a bank for consumers and businesses, BofA is neither the worst nor the best out there. I partly judge a bank by what it takes to get free checking. I don't always want to keep large sums in any given account, and with corporate accounts you might want to take all the money out regularly. I do have a grandfathered personal account with BofA that is free, but our corporate accounts all need to maintain minimums or spend minimums on corporate credit cards to remain maintenance fee free. I actually am certain that BofA no longer offers fee free checking without certain minimums or conditions anymore. Fees aside, BofA provides decent service. This facility in the village of Rancho Santa Fe is local to me and generally has short lines. Usually no wait at the drive up ATM too. Hey it's a bank, not much more to get excited about. In this day and age you don't need to even be banking with a given bank in order to get loans from it, and one month BofA might have the best rate on a certain type of loan and the next you might get a better deal from a different bank, or a credit union. There's no longer a need to remain loyal to any single banking institution. This RSF branch usually has coffee, as well as candy at the teller stations. One advantage to BofA is that you don't expect it to go under. Past places I have banked at, such as for example Washington Mutual, or MB Financial Bank, have failed and if you have over a quarter million on deposit (not saying I do or don't, just mentioning it), and your bank goes under, FDIC won't cover your loss. So for the cash rich, anyone with more than $250K on deposit, banking it with a bank that has been around a long time, is a good idea and perhaps worth the higher fees which you may get waived anyway with high enough balances (keeping in mind though that you could have a lot in a corporate account and get no consideration on your personal, or vice versa). In all, BofA is solid and here to stay and definitely worth consideration.
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March 2017 by Whitney S.
Disappointed by the level of customer service at this location. Was initially told there would be a 30 minute wait to complete a wire transfer. After waiting 25 minutes, one of the tellers let me know it would be another 20 minutes. While I understand breaks are important, you would think if there was a customer waiting, it could be postponed 10 minutes to service the waiting customer.
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September 2014 by Ali K.
Telephone access SUCKS , NOBODY ANSWERS THE PHONE !!!!
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May 2014 by Drew Johnson
Telephone access SUCKS . . I have a small branch in the little village where I live and the ONLY number listed is an '800' one. It does NOT take you to that branch and it takes a LONG time, negotiating around to even speak to a human. And HE couldn't answer the question, because he is NOT here !!
