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October 2023 by BETH BOYER
Always great!
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March 2023 by Jean-Marc Halbout
Long line, only one employee at the desk, very nice.
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January 2023 by Baudillo L.
if I could post 0 stars i would. Post Office is an old American Government Institution where workers don't get pay well have no live outside work hours are insane dangerous when delivering mail getting chased by Pitbulls , all types of dogs where some carriers almost lost their lives I mean Post office jobs are the worst . Oh and post offices Postmaster their tittles should be changed. They are not any masters of anything. The worst they don't want employees talking to them at all . Like they are special or higher up that regular carriers can talk to them . It's ridiculous. I was send to many post offices to help throgh California and all are the same . And no accountability for them . It took me over 6 months for them to pay me money they owed me for so much work I did for them . Hours missing evwry pay period . What a disaster this Government Institution .
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October 2022 by Bianca C.
Terrible service. My package was dropped off 3 days ago but the workers refuse to go look for it. I've been coming back every day and each time I hear the same thing - just finished processing packages and didn't see it, come back later. You'd think thank in Rancho Santa Fe they'd care for customers more
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May 2022 by Rebecca
The absolute worst mail service location in California.This location needs a complete redo. Run down and limited facility, run by folks who have zero clue what customer service and respect is.
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October 2021 by A. C.
You really won't get your mail consistently if you use this place. Have had many birthdays and Christmases ruined because these guys straight up lost the packages. Amazon literally flagged my account because of the number of deliveries that have gone missing here. You'll get about 4 out of 5 packages during non-busy times of the year, 0-2/5 at busy times like the holidays. And if/when they find them months later, you'll either get the same surprised Pikachu face like it's some sort of joke to them or just a blank empty stare. If you have something to mail out, they seem to be better about that, though some of the employees are horrible as far as customer service. Jerry was great but he's retired. The majority of the staff seem to be dealing with some sort of chronic low grade depression. I suspect it's a top-down/management related issue as the seems to be across the board and significantly worse than other post offices I've used. I would avoid this place if possible. There are much better alternatives out there, even if you live in the area.
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June 2021 by Joseph Downing
It was very cool definitely old style post office
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March 2021 by James D.
This is the worst post office. My mom and my sister bought me a laptop for my birthday and had it shipped here. Tracking showed it was delivered to the Rancho Santa Fe post office. The completely incompetent kid who works at the counter told me it wasnt there. Told me his manager wasnt there yet she was there and usually is. My sister had to file a police report to get a replacement sent. Either the staff stole the original laptop or it was put in the wrong PO box and the owner of that PO box kept it. I had some speakers ordered last week. Tracking said it arrived. Its not there. Here we go again. If its important to you DO NOT HAVE ITEMS SHIPPED HERE! The whole staff should be fired and replaced. Too bad its like this because I do like the old place and its 70s vibe or lack of a remodel.
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March 2021 by Katherine Kehoe
This is thee worst postal service I have ever experienced. At all costs find a box somewhere else. They have absolutely no customer service skills and return packages with no attempt at contact to let you know you have a package. They close your box on a whim with no permission. If I could give negative I would as they don’t even deserve 1 star? This location needs to Investigate the mismanagement of this location and replace the staff.
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March 2021 by Joan V.
I have lived here 53 years and I have never had bad service. They are quick and efficient but could use an extra person as they often seem rushed. I would probably give them five stars if there were an extra person.
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December 2020 by Tammy S.
You can NEVER rely on this post office to have you own mail in your box. Frequently I have mail that clearly has another mailbox listed. Packages that have been paid for expecting delivery by noon are disillusioned to believer could happen. The open hours 11:00 to 1:30 don't help either. If your package is perishable DON'T trust it to this post office.
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May 2020 by Margriet Linssen
Every time I go they are rude and they don’t really try to help. If you need a P.O Box go to Postal Annex!!
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December 2019 by Nene Lynn
Always a nice trip to this post office. Occasionally they have a long line but the work through it quickly. James and Leticia are always so kind and helpful. Thank you, Merry Christmas. ?
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October 2019 by RC Sam
Good staff and very helpful. Two thumbs up.
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June 2019 by Erin L.
This is not the first time I have experienced rude service here. In this case my package was delivered 10 days prior. After checking my box many times over the last week and verifying with the company that my package was, in fact, delivered to my PO Box, I went in again to fill out the yellow form with the tracking number. The employee looked at the tracking number and said, 'what's that, our numbers don't start with a 5'. I showed him the detail of the FEDEX tracking info. He rudely picked up about 10 other yellow sheets and said we will get to it as he fanned out them out and rolled his eyes. He then added, with an attitude, 'and we still need to deliver the mail'. So frustrating. My package, as stated by FEDEX, was delivered to the post office. It's not my fault. The fault seems to be on the post office side. Frustrating situation to begin with and then to be dismissed so rudely left me angry. Someone needs to have a meeting with the staff a the RSF location. They all seem to be on their high horse and customer service is last on the list.
