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September 2018 by Quinton S.
We are big Kroger people from Dallas so we assumed Ralph's (owned by Kroger) was going to be our place. Customer Service - All good here. Questions are answered quickly, everyone seems knowledgeable. Cleanliness - The store is clean. No issues here. Variety - The store is physically small so unfortunately it affects selection variety. We end up going to Target and Pavilions for other items. In fact, I would say Pavilions has evolved into more of our go to grocery store with Target as our fill in. We do wish Ralphs was larger and could fulfill the selection needs so that we could focus there. Accuracy - n/a Quality - It's a really nice place with quality brands and we have had no issues with anything we have purchased at Ralph's. Convenience - It's 1.2 miles from my home. By far the closest and most convenient grocery store for me. Layout - The store is setup efficient but is just small. Value - If shopping at Ralph's did not require stopping at another store to complete our needs I would rank it the best value. It's selection is better than Target and I feel it's less expensive than Pavilions. But the time involved with two stops for one grocery trip affects the value proposition too much. Other - One of those times I really want to rank a place higher but just can't.
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September 2018 by Jessica S.
I live closer to the Walmart Grocery, Target and Pavilions store, but I chose Ralphs over all of them. I feel like they have the best selection and always have items in stock. Workers are constantly walking up and down the isles either cleaning or restocking. Ive always felt comfortable asking for help finding an item. And if they can't find it, they will find another co-worker to help find it! Great customer service and a well maintained store! I've been going to this location for 5 years now and still see a lot of the same workers! See you guys again soon!
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August 2018 by Kim W.
Out of all the workers at this locations there are two that really stand out their names are Brandon and Jj. No matter what mood they are in they always have a smile on their face and they are always so friendly and courteous to all their customers that come through their line. I hope the management looks at these reviews because these two deserve a promotion. I'm not a fan of the Deli section though none of the workers behind the counter accept for a new guy unfortunately I didn't get his name acknowledged you are there and when they end up coming over to help you they want even say a word too you. I have been there more than once and never get a hi or thank you accept from the new guy with glasses. Maybe if you bring in the number system were the customers select a number maybe that will force the employees to communicate with their customers.
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May 2018 by Aly B.
Before you read ANYTHING on this page, do not come in here without at least three jackets on and two pairs of socks. Maybe even mittens if you're sensitive to cold. This store is literally 50 degrees. I can't even focus (comfortably) on shopping because I'm so cold in here. The selection is hit or miss. It's a huge Ralph's but I couldn't find some of my simplest groceries here, such as vlassic snack'mmmms pickles. They had like rows and rows of Kroger pickles but next to none of the vlassic ones. Also every time I play scratchers here it's a pain in the butt trying to cash them. They need "manager approval" and it seems like there is never a manager around up there when I need one. Other then these things, it's a decent Ralph's. I still come here for my groceries because the prices are great and the location is convenient.
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May 2018 by Madison B.
I last minute had to grab some sugar cookies for a cookie decorating party. I ran to Ralph's to grab some and could only find a box of mini ones, I asked the manager where I could find larger ones and he helped me search for about 10 minutes until just offering to give me the cookies for free! What amazing service, seriously made my day!
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April 2018 by Candy A.
I just want to say Thank you to the Ralph's employee who found my cell phone left in my cart with my whole identity and credit cards.You should be very proud of yourself and Ralph's should reward you for being such an honest and valued employee thank you this was on 04/23/18
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February 2018 by Rhonda L.
Always buy my Horse Carrots here. Harvey and the produce team are super polite. Love shopping here because they have great produce and friendly employees!
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January 2018 by Alejandra S.
Manager katy Hull doesn't have any customer service at all. She was despot when she was helping me at the wester union kiosk. Please avoid her!!!
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November 2017 by Jennifer L.
This is the closest grocery store to my house so I come here often. It's located in the Mercado del Lago shopping center. Ever since they got rid of Albertsons down the street this is where I have been coming. Yes ,the prices are a little more than other grocery stores but if you have the club card you can get some good deals and save a few bucks. Also the Kroger brand stuff is not bad at all. Walmart neighborhood market down the street is cheaper but Ralph's has a way better selection of products and a great bakery, service deli, and meat counter all under one roof. My husband also really likes that you can build your own sixpack here in the liquor section. LOL. Sometimes they are busy but it always seems like they're fully staffed with checkers and customer service people. It's a pretty big store that is laid out nicely and easy to locate items. It shares a parking lot with the rest of the shops in the shopping center so parking can be a little bit rough at times but overall it is a great grocery store with a lot of products and everything that you need such as a service deli and meat counter.
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November 2017 by Nijole T.
I always love shopping at Ralph's and this is a great location. The service here is always great, very friendly and helpful. Store is huge, clean and well stocked. Prices fair, especially if you shop seasonally, sales and their manager's specials. Plenty of easy parking, I have found so many great deals on their manager's specials and clearance items, it;s always very random, but also always worth a look.