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January 2024 by Maan G.
Bad Treatment/Poor Customer Service at the Rancho Santa Margarita LocationDecember 25, 2023, Christmas Day, I went to this AmPm location at 29880 Santa Margarita Pkwy, Rancho Santa Margarita, CA 92688 to pump gas and purchase gas gift cards. Putting gas on my car was a breeze however, when I went inside the store to purchase the gift cards, that's where the problem started.The cashier, Asian guy, unfortunately I didn't get a chance to get his name as he was very unfriendly, grouchy, and rude, after trying to sell me 2 gas gift cards of $50 each ($100 total), was unable to complete the transaction but charged my CITI Mastercard the 2 $50s ($100 total) that I now tried to dispute with the bank. The bad thing is he refused to give me a receipt certifying that he has cancelled the transaction due to his inability or the machine to successfully complete the transaction. After waiting 2 days to hopefully drop the charges on my credit card, I found out that both charges of $50 each went through but without me receiving the merchandise which are the 2 gas gift cards, supposedly.the store to reverse those charges as they weren't reversed after all since they went through. This very rude cashier strongly refused to give me a copy and even yelled at me when I was trying to ask for a copy of the transaction that was cancelled so I have some proof with the bank when I dispute it.I sent an email to Marathon Petroleum Company Customer Relations for them to take the necessary action as I know the bank will do an investigation of this case/incident and if that cashier will not admit his error, the bank will not reimburse these above-mentioned charges. I hope that the company's customer service will act on this asap to avoid any legal action from my end. Otherwise, I have no recourse but to refer this to my legal counsel.
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September 2023 by S Montanez (Monty)
Never have issues with anyone BUT Victor. He has the poorest customer service along with shorting me on my change 4x now.. regardless if it is a penny or a dollar, it is MY (the customer's) change. I have been a customer at this location for years and due to the lack of character and honesty of this employee, I will not be returning.
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March 2023 by Mehrdad D
Don’t like his attitude and will never go here again!
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August 2022 by Devin
Fix your internet or put up a sign - cash only. Stood in line and waited to be told its cash only because the internet is out. Wasted my time.
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July 2021 by Kelly P.
THE WORST GAS STATION IN RSM. Pumps never work, tell you to see clerks and they are about as helpful as a lightbulb in a box of crayons. My debit card chip was fried after attempting to use their pumps. Get your gas elsewhere. This place is garbage.
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June 2021 by Cary Potter
The car wash here doesn't work today and doesn't do well others. Just fyi
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January 2021 by Tori I.
I love this gas station. The cashiers are always friendly, great selection of beverages and snacks. The restrooms are always clean which is a major plus at a gas station. Not to mention, can't beat the gas prices. I have to add that the hand sanitizer at the pumps smells amazing! Don't forget to sanitize before jumping back in the car and enjoy the scent!
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November 2020 by Robbie-Ann O.
I am giving a 3 star review based on only the outside portion of the gas station . I have only gone inside once in all my 20 years living up here to buy lottery tickets , it was fine . As for the gas station outside - seems the pumps take FOREVER to pump a simple 10-11 gallons of gas . If your in a hurry, this is not where you want to come . Yes all Arco's charge a fee to use a card of .35 cents prior to authorizing your card so the price of advertised gas which is usually lowest in town goes up if you add the .35 cents divided by how many gallons you are getting . The handles are old and not clean but I always carry bleach wipes in my car so not a problem . For those who don't , I have never seen their hand sanitizer canisters empty they they do supply on every isle . The water and squeegees are in terrible shape so don't waste your time . The most frustrating part is the slow fuel and is NO RECEIPT . I really get frustrated not getting my receipts . I have to take a picture each time as proof of purchase of the pump - amount paid and gallons . Please Arco - STEP IT UP - keep up with re- filling your receipts rolls and put fresh water in daily and new squeeze's when they get old !
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July 2020 by Daphne K.
Best gas! Clean stations. Best gas at good prices. Always window washing supplies for a quick cleanup.
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June 2020 by Linda M.
I was in Arco on Rancho Santa Margarita Pkwy on 6/15/20 around 10pm buying some snacks and for some reason the two female employees that were working started talking in Spanish and the younger one at the register called me a pinche vieja thinking I did not understand Spanish. I don't understand why they would even say that as I was just buying snacks and didn't say anything to them. Really bad customer service!!
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April 2020 by Francis R.
This gas station is terrible. I used to never buy arco because they don't accept credit cards. That alone makes this place a joke. But I then came here a few times and a few weeks later my debit gets stolen and used at Home Depot in Rancho Cucamonga. I wouldn't have suspected this place, but I saw a few other people in RSM report the same thing. Also, the pumps are always slow. It takes like 15 minutes to fill the tank. If these things haven't discouraged you from coming here, this may....inside, no fountain soda!! Is this 1985??!!
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February 2020 by Steve
I like this AM PM market. They just did some up graded and the store looks newer and nicer than it did. The people who work here are always friendly and helpful. They make stopping here a pleasure. The restrooms are also clean and smell nice. Highly recommend
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November 2019 by Nijole T.
They consistently have the best prices. Clean with plenty of working pumps. Good price for the area, fast and back on my way.
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October 2019 by Q A.
Much better. Great prices. Prints receipt. Very clean. Pumps are still very slow but now worth the wait. Good job!
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October 2019 by Tom B.
Slowest pumps ever. Takes over 10 minutes to full up a sedan. this place is horrible