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March 2024 by Jason S.
Service wasn't all that great. Came in to get a new phone, there was a very long wait. I feel the quality of service here is seriiously lacking. The phone selection they had was limited. Not very happy with the value on deals they ahd either. would probagbly recommend going somewhere else
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March 2024 by Cody W.
If you go to this location work with Eric! He was awesome! Very friendly and extremely knowledgeable about the phone plans and iPhones. Thank you for all your help, much appreciated!!
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January 2024 by Alexandra Rosales
I really liked the customer service they have, a young man named Erik helped me with all my questions about my billing.10 out of 10
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January 2024 by Noelani Guevara
Came in the other day due to a problem with my device. The staff here is so helpful and patient. Every-time I come in it’s a breeze. Samantha helped me this time, she was very knowledgeable. Will be back.
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January 2024 by María Andrade
Great experience at this store! I came in with lots of questions about the plans and different phones. Samantha helped me and was very helpful and answered all my questions.
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January 2024 by Rocío Pino
Excellent service! I’m really thankful for the help specially for Samantha what a sweet and very knowledgeable! Would definitely be back.
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January 2024 by Linda Castillo
Great customer service! Samantha is such a delight very helpful with a smile on her face sure made me feel welcome! A+
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January 2024 by sandra t
Went in to get a second line added to my account and the worker Samantha was very nice and patient with me as I asked her all these questions about all the plans, she had no problem every single question. Amazing customer service on her end!
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January 2024 by Zeinab Alshar
Great service Judith was amazing
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January 2024 by Judith Munguia
Luis was very nice and helped in everything I needed and helped me with my transfers
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January 2024 by greg H
I’ve purchased 2 apple products from this store and both times the sales person added asurion insurance charges tomy account without my knowledge. This is fraud and is criminal. Don’t go here for your products!
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January 2024 by Vincent Fortun
Judith is our salesperson. We purchased a family postpaid lines for the 3 of us last August 2023 and it cost us $50 each, a total of $150 monthly. Part of the package is the instalment payment of 2 phones, $10 for pixel 7 pro and $22 for galaxy s23. Overall total of $182 per month.We got qualified for a 50% discount for any accessories due to the bundle package that we got. We use that discount to buy the galaxy buds. We don't have credit card at that time so Judith offered us to use her CC and she agreed to pay her the $75 (CASH) which is the 50% of the original price of the buds.Here's the problem, every month for the last 5 months, we our being charge of extra $30. When we escalated it, it says that on their end, the buds where not paid. We've been going back and forth in that store when we were still in California. The thing now is that we can't go there physically as we moved here in NY. We called that branch several times but we're just being diverted to customer service.We paid $75 and we are being charged for $30 from September up to now! You are literally milking money from people who works fair and square! Shame on you!We are trying to fix this for the past months and nothing's happening!
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December 2023 by Fernando Mendoza
Went to get an iPhone, and they told me that they have it and needed to wait 15 minutes for the security vault to open. Waited almost 30 minutes and the guy tells me that they don't have it anymore. What a waste of time and disrespect for their customers. Btw this is not an official AT&T store, so they don't have access to deals you find online or at other AT&T stores.
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November 2023 by Christine Hillman
Always check online before signing up. Do not use the store. I could of gotten a bill cr3dit of 250 for signing up online. They did not tell me. I should of looked. But they should still have let me known.I sent them a message. But they haven't replied. All their message is for show to make people on Google maps think they care. I don't think they do or they would of replied to me by now.
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November 2023 by Andrea Olsen
The team at the Santa Margarita AT&T store are wonderful! Very helpful in very knowledgeable. I appreciate them and all the help they give to me in my family!!
