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November 2023 by Jennifer H.
Talk about the BARE minimum. If you want something done right, best to do it yourself. No wipe down of the seats, several spots where dirt and debris was not vacuumed or wiped up. I paid for a platinum wash and got less than the basic. Super disappointed and wish I would have just done it myself. Anyone know who I can call to get a refund? Don't waste your time or money here. Called to complain and the kid who answered the phone was completely dismissive of my concerns and told me to read the signs. Said the difference in packages is the soap they use to wash the cars, must pay extra for a wipe down of the inside of your car. When I asked for his name after he was being rude, he said what's your name and why are you mad? Refused to give me his name and proceeded to hang up on me. Unreal. Horrible customer service on top of horrible car washing.
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October 2023 by Carolyn K.
I learned today that unless you pay for a specialty detailing, your car sits and isn't moved until the cars getting extra detailing are processed through. My car sat for 20 minutes before being move into the wash. When I asked the gentleman who I believe is the owner, he became very nasty towards me and said this isn't In and Out burger's. All I said was, well maybe you could at least tell the customer that this is your process, he then said and this isn't kindergarten. I will never go back to this establishment due to his rudeness and disrespectful manner. As I review other comments on here, I see that I am not alone about this place. This use to be such a great place until the ownership changed years ago. I hate that I no longer can support a local business!!! At least three other customers sitting outside around me were complaining.
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September 2023 by Julia B.
Same as what the other 1 star reviews said. Been coming for years. Each time it's a hot or miss. Spoke with the owner who basically said, if you do the regular car wash - we only do the bare minimum, just light vacuuming and washing, no wiping down of anything. Um, ok. What about all the times I paid for extra and premium and higher packages? What's the excuse then? Today I vacuumed it myself after they were done with it. It's like they didn't even try. Then the owner called me Mommy as he walked away... Cool
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September 2023 by Laura S.
I'm giving 1 star because the system doesn't allow me to do zero. Car was left with visible dirt, trash, stains all over the place. I had to ask the people to let me borrow their cloth and I had to clean myself and while I was doing so I respectfully told the guy that it was not nice to leave the car in such condition, that please forward the message to their manager. As I was leaving the manager came and instead of apologizing he was defensive and even said that I should not expect more when I paid the basic. I decided not to get into an argument because he was definitely not ready to listen.$25 for a really bad clean and even worse service. No wonder why it has 2 stars. Honestly should be zero.
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August 2023 by Yolanda V.
Came this week for a carwash. My kids leave a mess after their soccer games and thankfully the young man Alexis was great at getting my car right. He made sure to give the attention to my car that was needed. I definitely recommend! Once again thank you Alexis.
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August 2023 by Albert R.
Took in my Canyon for a super shine package and was not disappointed. Alexis helped clean my truck and that guy really goes above and beyond to make sure his client is satisfied with his work. He even made sure to clean my son's carseat. I will definitely come back and ask for him directly. The other workers are also very helpful and respectful. Thank you guys for getting me in and out in a timely manner!
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May 2023 by Beatriz S.
Unfortunately, I have to agree with all the other 1 star reviews. This used to be a great place to get a car wash. I paid for a Platinum car wash hoping that would get my car cleaned, it did not. I had to ask them to wipe down the inside multiple times. I eventually got a rag and did it myself.Same for the outside, the dead bugs were all over the front grill and hood. To make matters worse they did not unlock the floor mats and rip one out of the socket, which they denied doing.I paid $32.99 for a Platinum wash that only included a basic wash and armor all around the tires, one would expect a better job. Needless to say, I will not be going back.
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April 2023 by Dennis C.
Oh man, just read some of the majority 1 star reviews. Are they justified? Hell yeah they are!After 4 sub-standard car washes in a row, my wife finally said, "Promise me you will not go back there." Well, I was short on time and wanted to surprise her by getting her car cleaned... Got the $32 'everything' wash figuring it'd have the best chance of being good. Wrong. - No attention to any nook or cranny inside. Dust and gunk everywhere. There were splashes of coffee all around the cup holder and they didn't even bother with them. I did them by hand before I drove off. Entire areas inside not even touched.- Dead bugs still all over front window, as well as fog on the inside glass.- Dash and tires were vaguely wiped, but with nothing that produced a shine. Dash left with 2 months of dust.- Guy at pump dicked with his phone the whole time never making eye contact, felt like I was bothering him. Rude!Lastly, if you don't bring cash for a tip you can only pull $5 cash back, so they're doing a huge disservice to their employees if someone wanted to give them a better tip. Which of course you wouldn't cause they do such a crap job :-)
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October 2022 by Randy J.
If you want to watch vehicle dry in the sun - this is your place. Using spray bottles to remove water spots and a lot of elbow grease to hand buff them out with shop rags is not what I would call the best car wash experience.
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October 2022 by Janetta P.
if I could put zero stars here, I would. Their pumps never work (such a waste of time) and they never clean the car very well. I literally got a substandard car wash and had to drive elsewhere to buy gas. i am in various chevron stations all over Orange County and this one is by far the worst. The owner is never friendly either. don't go here.
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September 2022 by Patrick G.
Every time I've been to this car wash it is taking at least an hour just to get a basic wash. Management is not organized. The lineman who is supposed to be pushing the cars along does absolutely nothing other than walk back-and-forth. i have a black car. The last three times I have been here the water on the car dried into spots before anyone even gets to the car. I think the owner has less people working. $30 to sit and wait for an hr for a wash seems a little unreasonable. Whats the definitoon of insanity ..... Going to the same place over and over and expecting better service. Most likely the last time I will go to this car wash...
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August 2022 by Dan W.
If you want an overpriced shoddy attempt at a car wash, with personnel who act like they can't understand when you have a complaint, then this is your car wash. Don't waste your time or money.
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August 2022 by Ana H.
Should have checked the reviews before coming. Don't waste your money. One wipe after the wash shows how little was cleaned. This is no better than a drive through gas station car wash especially since they don't touch the inside for the "regular" package.
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August 2022 by Arshia P.
Rude, unprofessional, crook and lier. Worst experience. Even one star is too many. Please do yourself a favor drive a little farther and don't go to this car wash.
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August 2022 by Peter B.
Whenever I come here and the owner is handing me the receipt for what I order, he tries to upcharge without saying anything. I order a 30.00 offline handwash....he hands me a receipt for 45.00. If I call him on it he makes some excuse about doing extra work because my car is so nice....it is a camaro, get real. Today he pulled his little scam again! I called him on it and he hands me another receipt and I walk in to pay....the sneaky guy didn't again! He gave me a 45.00 receipt instead of 30.00 that is marked on his price board! The guy has some balls...and now no stars.
