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February 2024 by Walter Baker
Always friendly and helpful.
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January 2024 by Jackie Smith
Nice employees and well stocked store! We always find what we need.
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December 2023 by Tom W.
Golden doodle grooming was great. Doodle owners know that finding a good groomer is difficult, we thought we'd give petsmart a go not expecting much as they are 50% cheaper than other groomers in the area but they did a great job! Most doodle groomers are lazy and will shave to the skin well our dog went in pretty shaggy and they did a great job on the trim. Thanks John!
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December 2023 by Alan Horowitz
Sherry was awesome!
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December 2023 by Ron Grater
All the employees at PetSmart in RSM are very friendly and helpful. Always greeted when entering the store. Also, the Banfield Veterinarian employees are great also, especially Dr. Wu. Been taking all our animals there for around 30 years. I really cannot say enough about how much we appreciate PetSmart & Banfield. Thank you all at PetSmart & Banfield!
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September 2023 by Dave K
Extremely poor performance and customer service at PETSMART Rancho Santa Margarita location. Showing NO courtesy and showing NO professionalism on Aug 17,2023 shopping transaction.
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August 2023 by J Annette
The grooming department is very unorganized. I called and asked about nail clipping, and they told me I can just come in. After I loaded both of my dogs in the car and drove all the way there, they asked for their rabies certificate. If this was required, then why wouldn’t they mention this on the phone so I arrive prepared? I don’t have a problem with this requirement, but I do have a problem with them not communicating important requirements like this when I took the time to call them in advance. They completely wasted my time because I couldn’t get my dogs serviced. I will have to get copies of their rabies certificates and I will definitely take my business elsewhere. Seems like they should have accommodated us, since this was their mistake for not communicating the information correctly in advance. I’m not sure I understand their concern for my friendly golden retriever, and trained disabled service Labordoodle relative to bites/rabies.
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July 2023 by Joy Justus
The grooming department is very unorganized. I called and asked about nail clipping, and they told me I can just come in. After I loaded both of my dogs in the car and drove all the way there, they asked for their rabies certificate. If this was required, then why wouldn’t they mention this on the phone so I arrive prepared? I don’t have a problem with this requirement, but I do have a problem with them not communicating important requirements like this when I took the time to call them in advance. They completely wasted my time because I couldn’t get my dogs serviced. I will have to get copies of their rabies certificates and I will definitely take my business elsewhere. Seems like they should have accommodated us, since this was their mistake for not communicating the information correctly in advance. I’m not sure I understand their concern for my friendly golden retriever, and trained disabled service Labordoodle relative to bites/rabies.
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July 2023 by richard huntington
The grooming dept is the best you can tell they love pets and there jobs I wouldn't trust anybody else with my dog
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July 2023 by Grant Kasper
Patrick was so much help and had such good energy. It’s hard to come across people like Patrick and I’m thankful he got to help Hudson and I today!
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May 2023 by B. Rowan
We arranged to meet a kitty who needed a family. We came home with her and her brother! We were very happy with the experience and our new kitties.
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May 2023 by Kevin W Smith
The doctors are very thorough. Give us a call to let us know the status of their visit. Scout and Hunter don’t look forward to going to the doctor, but they always leave with wagging tails and happy faces. The staff was friendly and professional thank you very much Petsmart.SincerelyKevin SmithSouthern California realtor
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May 2023 by Sylvia Garrido
I've taken my sheepadoodle here for grooming and they do an amazing job. John and Sherry are both fabulous groomers!! I would recommend them both.
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March 2023 by Peter
Came here to get my dog a new collar tag and left with some good dog treats and toys. Checked out everything else while I was there. There were cats for adoption in the very back that were really cute and hopefully they get adopted soon! They had Guinea pigs and birds as well as some tiny hamsters. The worker by the fish was a bit rude and the employees weren’t super friendly, but otherwise a good experience at the Rancho Mission Viejo Petsmart.
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February 2023 by Gary Podwell
It's necessary to come here with two cats who seem to lose interest in their wet foods even though I give them variety of brands however Petsmart has the widest selection so my two diva cats can have more variety and not waste their food. I don't even have to wonder who's training who lol
