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July 2023 by Tristan Campbell
I visited on 7/14 and had a great experience. The vet and staff were very helpful, especially the vet tech; I would definitely come back to this office.
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July 2023 by Miranda P.
I needed to find a vet urgently over the weekend to check on my sweet kitty. They were able to get me in on Sunday morning. The staff was all so nice and helpful. The vet was very thorough on his explanation of her symptoms and treatment. Had us out in about an hour and kitty is already feeling better. Highly recommend!
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May 2023 by Randy CrazyWorld
Many years with my cat and dogs. Prices are fair. Great people for help
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February 2023 by Melissa M.
I went to this vet because I used to go to the VCA in Lake Forest and moved out to RSM. First time I went was great. Not sure his name but an older gentleman (doctor) treated the problem and didn't try to push every medication, procedure, test on me. This time I went was Dr. Prince. I waited in the waiting room for 30 minutes, then another 20 minutes before the tech came in and then another 20 for the doctor. Then she starts asking questions and suggesting everything. I brought my dog in because of a scab that was irritated and infected. I explained this has happened several times because he has skin issues (German Shepherd). She looked in his ear for a millisecond, not with an instrument and then said, "Oh his ears look really bad, we should do a cleaning, and send off a sample and get it tested." Then on to flea and tick treatment, and we should do a heartworm test.....on and on, when I just wanted to treatment for his scab. So, by the time I got a breakdown of all of the suggested items, it was going to be over $1300!! I have dog insurance but the more claims you have the more your rates increase and the worse part is this is not what is best for your pet!! It's all about $$. After I refused over half of her suggestions it was a little over $400. They wasted so much time trying to sell me other things I didn't want. I called the next day and asked for the vet's notes on treatment (for insurance) and they never sent them. They are probable pissed because I didn't accept all of their suggestions. I will never go back there even if I have to drive farther. It's sad because the first doctor I saw is no longer there.
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December 2022 by vicki yoder
I was able to get a vet appointment the same day I placed the call, unlike my old Vet which could never seem to get me in that day or even within several days. The staff was very professional and the doctor I saw took his time examining my dog and explained everything to me. I would recommend this VCA to anybody searching for a great veterinarian to take care of their pet. They have a great staff and I give them all five thumbs up. Vicki Yoder
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November 2022 by Jenna Holtz
REVIEW THE CHARGES. they wanted to charge $64 to soak my dogs foot in a disinfecting solution and $110 to shave her foot. no thanks, my dogs doesn't need a $64 pedicure on one foot and overpriced haircut.i gave them 3 stars because they had good availability and i could bring her in the same day. the vet explained things well and gave me info to take home which was very nice.i would not come back though unless i had an emergency.
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November 2022 by Vanessa G.
I would like to start this review off by saying I appreciate both Dr. Ron Tsai and Dr. Bordbar tremendously. They are the doctors I typically make appointments with for them to see my dog. However this time I made an appointment to get a check up on my dog for a potential case of fleas. I was met with a new vet this time, her name is Dr. Lauren Prince. Instead of helping me and trying to put my dog and I at ease, I felt that she was insulting and criticizing of the way I take care of my dog. I have been taking my pet here for about a year now and she has been under the care of the other vets I mentioned previously. I have followed all of their advice and tips on how to properly care for my dog and I felt that yesterday Dr. Prince was telling me that this was not the proper way on how to care for her. I felt she was insinuating that I was a bad pet owner, which is incredibly insulting to me. I care and love my dog so much - which is why I take her to the vet to ensure she is healthy and getting the proper care/medications that she may need. She was very blunt and slightly argumentative with me. I have never had this issue before - the other vets have told me that my pet is in good condition and is healthy, just has an allergy with her skin. She then said my dog needed a variety of tests and that the quote would not be pretty and she was right. It was for almost $1600! I am not sure if I will return or not to this location but for sure I will NOT allow my dog to be seen by Lauren Prince again.
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November 2022 by Jenna H.
REVIEW THE CHARGES. they wanted to charge $64 to soak my dogs foot in a disinfecting solution and $110 to shave her foot. no thanks, my dogs doesn't need a $64 pedicure on one foot and overpriced haircut.i gave them 3 stars because they had good availability and i could bring her in the same day. the vet explained things well and gave me info to take home which was very nice.i would not come back though unless i had an emergency.
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October 2022 by Susan C.
The only vet I will use from now on at this place is Dr. Mckee. She listens and suggests reasonable treatments. The other person just rattles off numerous treatments and expensive tests for my 18-year-old dog (Yes, he really is that old.) Repeated requests to the staff to email a copy of his lab work have gone unanswered. I agree with another reviewer who said that one person there only wants to upsell dog food, tests, and treatments. If I can't get Dr. McKee from now on I'm just not going.
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October 2022 by Miss Fashion L.
I feel this place is more focusing on selling necessary service, prescription food instead help you and your dog! First time going there for a dog diarrhea,$25 medications are all I needed , but walkout out with over $300 bill (include prescription food, lab test etc) Second time went there for a $100 Vaccine, came out almost with a $700 bill, the reason is my dog just recover from Diarrhea that caused by the prescription food the prior doctor gave ( was doing 50% old food and 50% new food for the whole entire 8lbs) now Mrs. Doc recommend X-ray and blabla for total $700, declined even my insurance covers! Looking for a trustworthy vet? Any recommendations?
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August 2022 by Holly M.
My big pibble is an avid swimmer and developed a double ear infection when I was out of town. Our regular vet in town was booked so with having had good experience with the VCA in LF, my daughter took him to this one in Rancho. Sadly they prescribed him a cocktail of drugs that unfortunately caused him to go DEAF. Our regular vet confirmed this, and said it was a rare side effect of the medication but they always inform the pet owner of the possibility so they can talk thru options. THIS VET NEVER MENTIONED THIS AS A POSSIBILITY. I called to let them know, and the vet never even called me back. I'm so furious with these pill pushers and would NEVER trust my fur babies with them again. Beware.
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August 2022 by Mary B
It was nice when it was owned by Dr. Kelp, prices were high but worth it. Now they have a bunch of rookies but the prices are still high. We won't be back
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August 2022 by Martine T.
It grieves me to post this After 20 years this is the last time i will use this Vets made an appointment for Monday at 3 my usual vets where not available so went with DrT It was just a wellness and vaccine appointment Met by a very nice Vet Tech had a discussion about the dog and what I was there for Then she said I'll take the dog I asked if the Vet was going to introduce himself before doing the exam and why it was not going to be done with me present This has been the norm in the past She said he didn't do that Ok she took the dog The vet did come in after the exam and said everything was good considering his age few minor issues like skin tags etc Left with a bill of over $150 $96 of this was the consult fee Expensive Tuesday evening the dog had issues with cold like symptoms Made an appointment for Wednesday morning unfortunately the same Vet I thought it might be a reaction to the vaccine and just wanted to make sure Iwas met yet again with Avery nice vet tech again we did the discussion and after about 20 mins the vet arrives in full PPE head to toe to examine my dog Ok I understand he sounded the dogs chest and said his lungs are clear and they dont get reactions to the vaccine Then goes On to say he needs a full chest Xray We are now looking at a bill of $600 to$700 I declined I had already done some research on the manufacturer web site and it does state that there can be certain reactions and this was one of themI asked would a antihistamine be appropriate just to see if it was an allergic reaction Left again with another bill of $85 foe consultation as they said it wasn't related to my first visit 24 hours later dog is fine Please be aware It seems as though they are now more interested in upping the bill and upselling their food and other products I even spoke to the manager when I was there stating my concerns but that fell on deaf ears as well