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November 2023 by Jennifer S.
BEWARE before buying car at Rancho, Santa, Margarita, Ford.Unprofessional salesmen.Just walked into the lot to look at a truck that I had been working with my own salesmen for 20 years that he wanted me to just take a look. Within 1 minute I was followed by a sales person asking questions. We advised the salesmen we did not need any help and just wanted to take a peak. Disappointed to say the least when my sales rep called to do a dealer swap they ignored the calls and denied the request. The lack of customer service is just discouraging. Instead of making a Ford sale, this dealership became greedy. At the end of the day should be about making a FORD sale and satisfying an ongoing ford customer. I will never take my service to RSM ford.VERY Disappointed Ford customer to say the least.
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November 2023 by Faris Jamil
Clare was absolutely amazing they took care of my oil change and all the other minor issues I was having with such ease. From beginning to end the process was amazing and they communicated throughout the whole process! Would definitely recommend!!
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November 2023 by JustJeanaMarie
Clare is my service advisor and it’s always a pleasure working with her as she is exceptional and is so helpful and sweet she is always on point and there for you. Also so far my car all these years always comes back great after my service they techs are great too!
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November 2023 by Arlene T.
Found what we wanted and the entire experience took maybe two hours! Vinnie was young, friendly and super helpful with our purchase. Great dealership with friendly employees, not pushy salesmen.
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October 2023 by Roger Pedals
I had a great purchase experience from sales consultant Blake W. The whole process was smooth (used car purchase). He had the car prepared for my appointment. Waited patiently for me to go through my inspection checklist and test drive. The sales contracting and paperwork processes were efficient. Thanks Blake!
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October 2023 by Brent Smith
Very happy with my most recent experience. I live in south San Clemente but find it worth the drive to come to Santa Margarita Ford.Worked with Clare this time and she went above and beyond. There were a few times when I disagreed with what she was saying and instead of getting upset, she found other solutions. Cannot recommend SM Ford and Clare enough. Thanks for the great experience.
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October 2023 by Crissy E.
If you are looking to get service on your Ford, this is the place to go!!! I cannot recommend them enough. I recently had an issue with my Ford Explorer took it to someone else first because this dealership with a little far from home. I was given a quote of $9100 to fix the problem.Gina, and Miguel took such good care of me. Ended up being about 10% of the cost I was originally quoted at another dealership. They went above and beyond to find out exactly what the problem was and to fix it for me. If I could give them 10 stars, I would. Great dealership even if you don't live close, it is well worth your drive to have your vehicle in good hands.
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September 2023 by Andrew N.
I had been searching for a pretty specific Mach E over the past month and had received offers from numerous ford dealerships. ( most of them were pretty outrageous with their quotes ) I got in touch with Eric and he made the process super easy for me. Not only did they have the best offer but the customer service was exceptional. I was in and out within an hour. Finance was a breeze. I will 100% be recommending anyone looking for a Ford to Eric at RSM ford.
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September 2023 by Josh Radabaugh
Thank you to the amazing team of phenomenal Ford motor company employees that helped facilitate the buying of my Ford edge!!The service is second to none. They were amazing to deal with. It did not seem like a car buying experience.It seemed like being introduced to a new family!
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September 2023 by KELSEY ANDREWS
I want to Thank Mr. Robbie Moore for being an outstanding individual, always making it an incredible experience buying / leasing a vehicle. I can tell you he made it the easiest experience I've ever had at a dealership and the whole process went super smooth. I gotta say Robbie more really "gets it" at Santa Margarita Ford! :) thank you again!
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September 2023 by Alison Sahli
Brandon L. made the car buying experience easy and painless. From ordering the car to the final signature it was simple. I would buy another car from him anytime!! Thanks Brandon for all your hard work during the whole process.
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August 2023 by Tyler Hadden
Vincent was very helpful from the get go. He understood our needs and what our mindset was. He showed us our different options and understood our maximum potential. From the showing of our vehicle to hammering out our deal, RSM Ford blew away other major competitors. Thank you for our new family vehicle!
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August 2023 by Kylee Wehrly
Eric White and Mike B. helped me get my 2023 Bronco Sport. They made everything quick and easy. They gave me all the Information I needed to know about the car, explained all the ins and outs, and were very sweet and easy to work with. I highly recommend working with them and the RSM Ford dealership.
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August 2023 by Jason S
Christian is an excellent salesmen. He was able to answer almost all our questions, and what he couldn’t answer he went to his source to get the answer. Very personable and easy to talk with. Treated me and most importantly my wife with absolute respect. His manager and finance team were quick to get us through the purchasing process and get us into our new truck. Very pleased
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August 2023 by Kirill Anoshin
I had a great experience buying a 2023 Mach E from Santa Margarita Ford. I'm not experienced in car buying since it's only my second car, but the whole process was way easier than all my previous interactions with car dealers. It was easy to say no to things I didn't want to buy, so I didn't feel like I needed to fight with everyone in the dealership just not to overpay. My salesperson Rene did a great job helping me and my wife with all stages of buying the car. Originally we were considering a different car, so it took a while for us to finalize the decision, but we didn't feel rushed.My previous interactions with dealerships were so bad that I was considering getting a Tesla just not to step my foot into the traditional dealerships again, but I'm so glad I gave Santa Margarita Ford a chance, and it turned out great!