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January 2024 by Oliver V
I've always had an amazing experience at this dealership. I've purchased 4 cars from them already and plan to purchase more. I've always worked with Kevin he's very helpful, very friendly and the best part, his not pushy like all salesman I've dealt with at other dealerships in the past. Everyone from finance to parts and service are awesome. Overall I would highly recommend this dealer for your new car. Ask for Kevin trust me he will not let you down he will go above and beyond to find you the car you want and won't pressure you to purchase it if you don't like it.
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January 2024 by Katie Fair
Love going to this Toyota dealership. Me and my family have been going here for years and everyone is always so helpful. My regular sales guy was out for the morning but Nick was great! He was so knowledgeable, nice and not pushy! So glad he was able to help me! I would 100% recommend going here and ask for Nick!
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January 2024 by ximena kleib
I had the worst experience a person could have at Nissan in Irvine. It turned to be a Lemon. This place is night and day. Quite the opposite of them.Everyone here is so helpful and professional! If you are looking for a dealer who is truthful and real with you, go to Sanders. He is very knowledgeable. If you have any questions about the functions in your new vehicle, go to Cherell. Even the manager, Dan, was helpful when I was lost about something. He went out of his way for me. People actually smile and greet you.Thanks Toyota in RSM.
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January 2024 by Jerry F.
Excellent customer service in service with Tom. He's always got a smile, and a positive thing to say. Great guy! I wish more service department people were like him. Always honest! Always fair!Ask for Tom when you go in for service on your Toyota. He'll take very good care of you.Thanks Tom! ? ??
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December 2023 by Carlos Tedeschi-Ortiz
This is simply the best car buying experience I’ve ever had in 41 years of my life. Straight forward, no hidden anything. Kind staff from the sales team to the finance department all the way out the door. I truly feel taken care of and for that this review is the least I could do.Bought a BMW in the past (totally ripped me off). Stopped at Land Rover for a couple years (worst service out). Now finally landed here at Toyota. I feel really good. Thank you to everyone who helped in my process. Special thanks to Halston (wow - your word and integrity is clearly a priority). To Vinny who walked me through the whole process (when I wasn’t sure, you made me comfortable and met me in the middle). Otto in finance, no curve balls, no pressure just facts and options. Lastly to the gentleman who helped program my car and get me out early so I could make it to work - thank you very much. I wish I remembered your name. Everyone here was a true professional. Highly recommend Toyota Rancho Santa Margarita!
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December 2023 by Tatiana Pagacova
Toyota RSM was recommended to me by several friends. They said they are the best! And I have to second that notion. It was an exceptional experience. Sanders, Aaron, Daniel and Ryan were on top of the game. Very kind, patient, informative and consistent. They made the process of purchasing a new vehicle super easy and fun. I’ve already recommended Toyota RSM to my friends that are looking to buy a new vehicle.P.S: Love my new Toyota Corolla SE
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November 2023 by Nicole Baldwin
Amazing experience start to finish! Ronnie was amazing to work with. Car was exactly as described. Amazing price. No hidden fees. Drink station while we waited- even an awesome snack bar! Walked in the door and out with our car, just over 2 hours start to finish including the test drive, car being fully touch up detailed, and all purchasing paperwork. VERY impressed!!
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November 2023 by Jayne Schrock
The service department employee that worked with me was very helpful, pleasant, courteous, responsive and efficient for my car service visit. She expedited completion of the work since I waited on-site for the work to be performed. And, I was pleasantly surprised by the repair work report and video provided. Very informative and helpful.
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October 2023 by Kasia Turek
I had the most amazing experience at Santa Margarita Toyota. Wade helped me out and listened to exactly what I wanted with budget as well as my pros and cons in a car. We looked at 3 options and settled on the Corolla Cross which transparently I didn’t think I’d be able to get. But with the help of the salesmen I was able to lease it and also receive an amazing deal.Thank you Santa Margarita Toyota and Wade Dungan for all the help. I am immensely grateful.
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October 2023 by Kasia T.
I had the most amazing experience at Santa Margarita Toyota. Wade helped me out and listened to exactly what I wanted with budget as well as my pros and cons in a car. We looked at 3 options and settled on the Corolla Cross which transparently I didn't think I'd be able to get. But with the help of the salesmen I was able to lease it and also receive an amazing deal.Thank you Santa Margarita Toyota and Wade Dungan for all the help. I am immensely grateful.
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October 2023 by Boba The Hutt
The entire visit was pleasant and the staff was prompt and cordial. The saving grace was the putting green keeping my kids entertained while my old lady shopped. Definitely recommend your next car buying experience to be at RSM Toyota because I know my next car will be.
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October 2023 by Narvolean Jackson
Very friendly environment with positive energy! So worth the drive for me. Very honest staff with no hidden agenda! I did not feel pressured n anyway.
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October 2023 by Karl Simonian
My service advisor was Alan, he provided amazing levels of customer service. Friendly, thoughtful and really took extra time to answer all of my questions. Because this was a scheduled maintenance visit, I can't comment on the technician's "repair" work, but the car was clean and I have confidence the work was done to an exemplary level.
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October 2023 by Valerie Ziesmer
This was the easiest and painless way to buy a car. Staff is incredible and accommodating . Nick and Karen worked with me to make sure everything's correct and set to my liking when buying my 1st car. Ephraim went above and beyond to make our experience great. They really cared and there was no up-selling or negotiating. I would recommended anyone and everyone to go through this location for any needs.
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October 2023 by Jason S.
I always service my car here since moving from LA to RSM. I've never been disappointed with the level of care and professionalism. They make every effort to accommodate my schedule and they're detailed and honest with their recommendations. Just today I called on a whim to see if they could replace a head lamp. I called just before 4:00 and they invited me in. I spoke with Yvonne who was their scheduler and she made it happen. I was met immediately and they jumped right in. My master service consultant was Alan Modessa and he was fantastic. He had me in and out in minutes and my experience as always was first rate. Thank you Yvonne, Alan and Team Santa Margarita Toyota for always being there.