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February 2024 by Arren P
Straight forward pick up and drop off after sweeping the bed and wiping down the cab. Good customer service. No hassles.
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December 2023 by Mike Ramult
Great Uhaul to choose! Easiest one ever!
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September 2023 by Larry K.
I have just used one of their 20' vans! It was clean and well kept! Henry was most helpful in the process!! Than
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August 2023 by Charlotte Gulley
The best part of renting from this location is the excellent customer service! They have a great selection of equipment and supplies to make moving anything a breeze, but they go WAY above and beyond to make your rental experience exceptional. So much appreciation for you! Will be back again and again.
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July 2023 by Dillon Sayegh
I was told before I get billed I would be credited what I paid for in gas, that never happened I was billed the full amount. I called for months and still no response . Horrible service please save the headache and go to a different U-Haul.
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July 2023 by Corinne Pierce
Truck was clean inside cabin and back of truck but outside of truck was dirty and mud at wheel wells. Other than that it was good. I always rent from this location because they have the best selection of trucks and packing material. I usually recommend this location to friends.
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July 2023 by Andrean Borisov
Poor service. I rent a truck one was out of state. Need to extend it and call them back. They said no problem half was I receive a message that truck is stolen. I will never use this location anymore very unprofessional and not responsive
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May 2023 by Michael
Key didn’t work in first truck we rented. Engine could never start. Key was labeled for another truck for which is also didn’t work.Lesson is never to rent a truck outside of opening hours. Change is you get a truck that didn’t work. Plus online support can’t help.Second truck we rented day after was ok.Second hand rentals. Does the job nothing more.
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December 2022 by Keith
They are very helpful
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July 2022 by Lynn Bacily L
Blonde hair blue eyes! He was amazing! Great service, honest, polite and beyond straight forward. This location has climbed uphill with their new staff. I used to dread going to uhaul, but not anymore. We're fortunate to have an amazing guy at our local Uhaul. Hope the higher up do well to keep him, and I hope the Karen's and Chad's do not scare him off. Thanks again for the easiest Uhaul rental process ever!
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June 2022 by Dray Walburger
They didnt even charge us for the dolley'sLet's go!Really good service for sure
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January 2022 by Gayle K.
I made reservations online for a 10 ft moving truck (one way) to move some furniture I purchased in RSM to Oceanside. I received a confirmation of the pick up and drop off locations via email. Very frustrated when I was informed that I would have to go to Lake Forest location to pick up the truck rather than at RSM, as requested and was confirmed on the reservation email. SUGGESTION: Make sure to call the location you rent from prior to arrival to make sure they actually have the truck on site. This was a BIG inconvenience and added miles and time to our trip. I was told "It's only 10 minutes away"...but 10 minutes in the wrong direction. There was no other communication via email from U_Haul saying I needed to go to a different location. The Lake Forest location did allow us a few extra miles so that we didn't go over the allowance....hence the 2 stars.
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December 2021 by Yappy 0
I got alot of interesting ideas for the use of a 20 foot moving truck. Just hope I will be able to get 9ne at some point.
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November 2021 by Ericka H.
Steven at U-Haul is AMAZING! Not only is his customer service beyond reproach but he also helped us when we accidentally dropped a cell phone down the storm drain. He was more than happy to jump in and help us retrieve it by obtaining the right tools for the right job.
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June 2021 by Michael Fockler
David was nothing less than amazing! Extraordinary service and kindness. Highly recommend this location. Ask for David! Passionate about his business and level of service!