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January 2024 by Inez H.
Normally this is an easy PO to get in and out of, with courteous workers. But the management here definitely hasn't planned for help during the holidays...for the smallest of things, your wait could be an hour. Today they had one person working, with a line of 40 or more people out the door. Other workers walk past or leave for break...which is infuriating. Poor planning, ultimately bad customer service.
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December 2023 by Bas Korsmit
People here are very friendly and helpful. We've gone here for several years to send packages overseas to our family.But honestly, it's a gamble.One package I paid a lot for to send to the Netherlands never got offered to the recipient and USPS is unwilling to help in any way. They send me replies such as: "The recipient will have to do the footwork to get it from the Dutch post office", but nobody seems to know which post office, basically flipping me the bird. This is going on for months now and the package is probably on its way back to me.Do not entrust USPS/PostNL with anything that has to actually arrive anywhere, because they don't take any responsibility at all. You might get lucky, or not.
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November 2023 by Ryan Kramp
Being using USPS for years and first time I go to this shop they lose my packages. Then I go to another and nothing is wrong. I suggest avoiding this location as even though they have the easiest job in the world, they incompetent.
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September 2023 by Frank Priore
Nice staff. Always friendly and respectful. Never short and impatient.
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July 2023 by Amanda D.
Just an FYI about the RSM post office. I reused a postal box that I had received Xmas gifts in; the brown kind with the blue lettering that they charge for with the prices PROMINENTLY displayed inside. I walked into the P.O. with my package already taped up with my own label I paid for and printed at home. I self-scanned my item on one of those handy little no contact machines they have inside and put my package in the bin they have in the lobby. I love being able to do this myself, no contact, no hassle right? Upon walking to my car a postal worker chased after me and confronted me in the parking lot asking if I needed to pay for the box and basically accusing me of stealing it. This was pretty embarassing as there were a lot of people inside wondering what I had done so wrong as to have a postal employee chase me outside. I went back the next day and asked her why she did that; what on earth made her suspicious of me? She said her hispanic co-worker told her that I stole the box (dark hair, glasses, short). Which goes back to my suspicions/theory that the hispanic workers like to act rudely to the non-hispanics that come in for service. She also explained that she was just doing her job and there was no apology given for her accusatory behavior which is why I chose to put my review here. Putting herself in my shoes, I would never accuse someone of stealing unless I saw it with my OWN EYES. But hey, that's just me. To the postal manager (who is awesome!) : please put these clerks in the back to SORT the mail as they obviously have no people skills what-so-ever!This happened in January 2023
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May 2023 by Alice
I think this place is great! The employees are sweet and super helpful and I always prefer coming here, especially when I am unsure about something and need help. Additionally, I send so much love to the employees at this location, especially since certain customers can be so lousy and with bad manners, being so mean and taking it out on the people that work here. It's not deserved, and says more that there's something wrong with the customer, not the employee or even USPS. The employees only want to help you. All the employee's here deserve a raise!!!!!
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May 2023 by J G
Don’t know why is shows as temporary closed on google maps. I was just there. May 5th, 2023 lol.My wife and I have never had any issues here. Today Friday we showed up around 2:15 pm, and this location was empty. No waiting in line.My wife uses this location on Friday often to drop her certified mail off from work. Usually there is no line.But yes, sometimes it gets super packed, and the two clerks up front can lack a friendly gesture, and the parking lot can get really hectic also since it is shared with other shops.Just plan ahead for the waiting lines and the parking lot. Give yourself plenty of time.
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May 2023 by Shayda K
Such nice workers! It was an in and out experience and only took around five minutes or less
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May 2023 by Alec C.
everyone is extremely rude especially the supervisor. doesn't even accommodate customers properly and yells at them. if you need to go to a local post office go somewhere else.
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February 2023 by Juliana H.
I went there today, 2/28/23 at around 1pm and this lady, dark hair, glasses, short was extremely rude to myself and many customers. So unprofessional and must hate her job. I will never go back to this location. She should be fired!!!!
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February 2023 by Sharon H
Glad they had self service machines, but I didn't like leaving my parcel in open bins in the lobby to be shipped. This didn't feel secure.
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November 2022 by Sandy G.
surprised to see some negative reviews. I work at the auto dealership across the street and am in here three times a week. the staff is nice and helpful and give me tips on the cheapest way to ship things
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November 2022 by Candi O Simmons
They say things are going to be delivered and they don't...plus these mail carriers are careless an deliver my mail to different addresses....ALL THE TIME!! no..you wont be getting a holiday tip!!
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October 2022 by G PLETL
Have been going to this PO since 2010. I'm a bit perplexed by the overwhelming poor reviews. Even at peak times (holidays) I have only received friendly and awesome customer service.Considering some of the rude and impatient customers they deal with on a daily basis, I'm surprised the postal employees don't reach over the counters to deal with these idiots.Keep up the good work.
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May 2022 by James G.
Outstanding operation lead by Gus the Postmaster and the outstanding staff lead by Mrs. Gutierrez. The mail Carrer is also a great member to what I describe as an outstanding team. The team maybe over worked but that does not effect the outstanding work operation.
