“I was driving and as I started to slow down my break pedal started pulsing, so I pulled over and as I stopped I heard a clink.. one of my break shoes fell off, limped it to the nearest auto parts (16 miles away) I had no tools and my family and I were over 3 hours from home, the first person I spoke to was Jose, very polite and respectful, told him my situation and he told me they definitely could loan me the tools needed and had just the right breaks, trying to remove the lugnuts on a f250 super Duty with no gun was a chore,, went in slide to ask if anyone could help, Jose was on the phone so I ask the asst. Mgr who could really care less about my situation, I went back outside and was trying again when Jose came out and helped break the last two lugnuts loose, then proceeded to change my breaks on that side.. no complaints had a great conversation, he was compassionate,caring, and willing to help and go more than an extra mile with out being asked”
Battery Stores
“I was driving and as I started to slow down my break pedal started pulsing, so I pulled over and as I stopped I heard a clink.. one of my break shoes fell off, limped it to the nearest auto parts (16 miles away) I had no tools and my family and I were over 3 hours from home, the first person I spoke to was Jose, very polite and respectful, told him my situation and he told me they definitely could loan me the tools needed and had just the right breaks, trying to remove the lugnuts on a f250 super Duty with no gun was a chore,, went in slide to ask if anyone could help, Jose was on the phone so I ask the asst. Mgr who could really care less about my situation, I went back outside and was trying again when Jose came out and helped break the last two lugnuts loose, then proceeded to change my breaks on that side.. no complaints had a great conversation, he was compassionate,caring, and willing to help and go more than an extra mile with out being asked”