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November 2025 by Cora Shearer
This place is incredible. We called with a big need with alot of confusion on what we needed exactly but Sam was so patient and kind over the phone and in person when we arrived! I give Sam a ten out of ten for customer service today! He deserves to be recognized! He made such a difference for my entire family with helping us find what we needed! Thank you Sam!
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October 2025 by Alexah Boyer
Andrew in the garden area was super helpful in finding my grandpas birthday gift. He signed us up for rewards and was great to work with. Thank you!
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October 2025 by Ron Cain
My wife went in to have two keys made before closing time of the store. It was about 10 minutes before close. She asked an employee for the keys to be made and was told that they don't do keys this close to closing. Then why was the store open? The next day I went in during the day and had the keys made, which took about a minute to do. It took less time than the walk from the key cutting machine to the check out.
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October 2025 by S
Sincerely wish I could review the garden side and the hardware store side separately.
Garden side: the most helpful people you'll ever meet, funny, friendly, upbeat, no matter where you encounter employees they acknowledge you and make sure you're finding what you need.
Hardware store side: get ready to be judged at the door if you pass as a potential hardware store customer. I, apparently, do not, and was 100% ignored by employees. No greeting from cashiers, that's not a big deal because they were both busy when I walked in. Had an employee helping another customer almost bump into me and then stand directly in front of me in an aisle, blocking my way, with zero acknowledgement. I was looking at BBQ equipment (I wanted gloves, tongs, a charcoal chimney starter) and had multiple employees pass the aisle, look at me, and keep walking. Feeling a little cynical about the whole thing at this point, I walked around the store a bit just to see what would happen and had multiple employees look at me and then keep going. One asked somebody if they needed any help, the customer declined, and then they passed me, glanced, didn't say a word.
If I'd really wanted help, I would have asked -- that's not the point. I'd just like to be treated like other customers. And this isn't the first time it's happened to me. Kudos to the garden department for prioritizing customer service!
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August 2025 by Bill Johnson
ACE has had the special nuts/bolts/screws for my projects. Just picked up a screw to mount my microphone hanger for my 2-way radio.
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August 2025 by Stephanie Marain
Amazing service in the garden section!
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August 2025 by e jamison
Fast and helpful
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August 2025 by Rob L
Most employees are great help but there are a couple I avoid.
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August 2025 by S O
Great hardware store always helpful associates.
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July 2025 by Katie Gilman
Not family friendly, the workers cuss loudly even when they know children are nearby. I emailed the store manager and didn’t receive a response. Would not recommend brining your children here.
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July 2025 by Andrea Bell
If you can't find it at home Depot or Lowe's I almost can guarantee you , that you will find it at Ace... . Helpful,kind and courteous staff....
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June 2025 by David R
Got a great price on clearance paint, plus they mixed it for me. Paint ended up working out great and it was a great experience overall. Its a small store with big inventory, they always have what I need in a pinch
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May 2025 by Carl Freeman
From ootnof.town and didn't have the tools to fix.my problem and they let me use a few tools while I was there. Thank you, you saved the day
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May 2025 by Jennifer Powers Maples
Very friendly and helpful staff
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April 2025 by John Rodriguez
I got overcharged when rented equipment, stuff happens I understand but I had a contract with these people for around $80 and got charged $270 I’ve called countless people and have gone in. Just very unprofessional service, I’m worried if others aren’t getting deposits back or is it routine to just come up with crazy charges. I’ve tried contacting this store for over a month. I mean bad experience definitely won’t deal with them. VERY SUSPICIOUS BUSINESS PRACTICES
