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October 2023 by Daniel Jewell
Worked with Jerry at Crown Ford and the overall experience was positive. He kept me informed of the status of my order and, once the truck was in, was prompt in contacting me.
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October 2023 by Bill D.
Crown Dodge has been great. I purchased a 2021 Challenger Scat Pack Wide Body and the salesman was wonderful to work with. No high pressure BS. In 10 weeks he called and said my car was here. Yahoo!Since my purchase I've had them do all the servicing. And I had them install lowering springs. My only fault was with the last service when the mechanic somehow changed the dash layout. I ended up having to return to the dealership the following day and have them set the display back to where I had it. Other than that, they're great
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August 2023 by Nicole A.
I got a vehicle from here in the beginning of the year and I have had nothing but problems and they say they fix em get the car back and it's just the same so it's got to the point of them telling us nothing is wrong with my car and they can't do anything about it ?! Excuse me. I'm a mother with two children who deserve to be in a reliable vehicle that I'm paying 16k for. I have had more time spent in rental cars than i have my own vehicle and not only that but every time I get my car back from crown motors it has 5 miles- 12 miles in my vehicle ! THEY HAVE THERE OWN GAS WHY CANT THEY REFIL MY TANK TO WHERE IT WAS LEFT WITH THEM?! They had talked us into buying this car instead of the one we wanted imagine that. They probably needed to get it off the lot and knew it wasn't in prime condition like we were told and swore. I wouldn't recommend getting a car through them unless it's brand freaking new with 10 miles on it because they are not very truthful about the vehicles conditions clearly.
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June 2022 by Ashley B.
Horrible customer service, make the drive to Chico or Corning to get anything done on your cars
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April 2022 by Michael D.
Very, very dissatisfied with the customer service. I purchased a new 2022 Honda Ridgeline and told them I'd like accessories to go along with my purchase which would have been an additional $2,000 - $3000 extra. Once I signed the paperwork and drove off the lot, was the last time I heard anything from them. No follow up calls to see if I liked it or not. I won't even take it back to get it serviced. STAY AWAY FROM THEM
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March 2022 by Zaina H.
This is for the Ford Fleet Department on behalf of my cousin. My cousin brought in his Ford bus because the PCM needed to be programmed, but they didn't ask what was wrong and just made him fill out a sheet of paper, then guaranteed to have it programmed in couple weeks.A month flew by and they never called for an update, so my cousin called and they lied saying they called few days earlier then said they couldn't program the PCM despite guaranteeing it a month ago leaving my cousin homeless for a month and counting.He had no choice to leave it at this dealership because this is where it stopped working and they were the only ones who said *and guaranteed* they'd fix it. They said their technology is too new and couldn't do anything about it. They completely lied to my cousin from the get-go.They recommended another mechanic who my cousin called and said they couldn't do it either. My cousin asked for this dealership, at the very least, tow it down the road to another mechanic but they refused. They then hung up on him - and I was there for this entire encounter. They were rude, unprofessional, and immature. Too bad there's nothing lower than 1 star.
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October 2021 by Carol H.
Too bad there is nothing lower than 1 star. I purchased a Ram truck from a private party. Was directed by UConnect how to update the software. The update failed due to their issue not mine. Opened a claim with them. Was instructed to make an appointment with Crown Dodge in Redding. The truck was unusable for the 3 weeks it took to get to the appointment day. Truck would need to be towed since the software issue has made the truck not start. Yes we checked the battery. Not the problem. We have the truck towed to Crown Motors for our appointment. When we arrive we are told they can't do any warranty work, for at least 6-8 weeks. The service writer Cody actually said to me "you can have it towed home and make another appointment in 6-8weeks". Then he proceeded to tell me he had called over 60 people today to reschedule them. I asked why I had not received a call since my appointment was today. He just looked at me with a deer in the headlights look Then said if I just wanted to pay for the work they could do it. Sounds like bait and switch if you asked me.I will never go back to Crown motors again even if they are the last service provider on earth. For those of you with Fords, Dodges, Honda's, and Nissans stay away. They will only help you if you want to pay out of pocket.
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January 2021 by Ron S.
I took my Ram 2500 into the dealership for some warranty work over 2 weeks ago. I have called 10 times to get the Service person to get back to me.I have called and left messages on the service number and his cell service.....can't get anyone to call me back!! They initially told me they would need my truck for possible 2 months....it's under warranty and because it's their fault they can't get the replacement parts, they refuse to give me a temporary replacement vehicle.I called Dodge Customer care and they had me on the line for 1 hour.....they tried calling Crown Motors and couldn't get through either.........their solution is maybe I could call the dealership again tomorrow and see if someone answers the phone!!!I am totally disappointed in Ram and their Customer Service is subpar to say the least!! There is too much competition out there and companies need to be aware that customers want reliability!!
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November 2020 by Christopher L.
I was moving from So. California to Corvallis, OR, in the middle of August 2020, and my 2017 RAM Ecodiesel truck was full of my belongings and my cat. Suddenly, the truck just stopped running on the 5 about 20 miles into the mountains past Redding. Crown Motors is the only RAM/Jeep repair shop for miles. I called, and was told that they were 3 weeks behind and I could make an appointment. But when I explained I was moving, just passing through, and had a cat with me, they got me in right away. The tow got there late afternoon and I was told they could look at it in the morning. Turned out a sensor in the turbo was clogged. I was back on the road by 11 the next morning.It was a great experience working with them. Very accommodating, they recommended a few motels I could try, had a driver take me to the motel, and picked me up first thing in the morning. They were very professional and courteous. If I lived in Redding, they'd be my first choice for service.