“I love this Ace..it IS one of the smaller ones yet I almost always find what I need. SOME of the staff aren't as helpful as they should be imo but it IS Ace. Not sure if they got new employees but since I wrote my last review of this particular Ace, every employee has been exemplary!!”
“Needed a little solar generator. The worker was knowledgeable and very helpful! He made sure we got everything we needed so there would be no second trip. Such a good experience!”
“This place is incredible. We called with a big need with alot of confusion on what we needed exactly but Sam was so patient and kind over the phone and in person when we arrived! I give Sam a ten out of ten for customer service today! He deserves to be recognized! He made such a difference for my entire family with helping us find what we needed! Thank you Sam!”
“Johnston is great, awesome customer service. The front desk personal are all so helpful and make ordering parts so easy. Call Johnston for any HVAC related problems they will make sure your taken care of.”
“I called and spoke with Madison about a project we were working on. She went above and beyond to help me. She looked up products and their prices and even sent me pictures to assure we were both on the same page! Thank you for all your help Madison!!”
“Excellent place to go for immediate customer service and help. You folks are doing an awesome job. Prices are very good. I've seen prices better than on the internet. As a customer I'm willing to pay even a little more just to get excellent customer service. Thank you!!!”
“Al’s Saw Shop has provided absolutely phenomenal service for me over the past 10 years. Every time I’ve gone in for gas lawn equipment—like the FS130R edger and other tools—their knowledge, honesty, and customer service have always stood out. What I appreciate most is their commitment to the community and to progress, especially their involvement in programs like the California CORE Program and the California Clamp Program. These programs make it possible for both businesses and homeowners to afford the transition to newer, cleaner all-electric equipment, and Al’s Saw Shop truly goes above and beyond to help customers navigate that process. I want to personally thank Brandon and Louann for their outstanding support and professionalism. They were instrumental in helping me successfully transition my entire fleet from gas-powered equipment to electric, including STIHL electric hand tools and Mean Green mowers. Their patience, expertise, and genuine desire to help made the entire process smooth and stress-free. If you’re looking for a shop that truly cares about its customers, the environment, and long-term solutions, Al’s Saw Shop is second to none.”
“I am a welder fabricator by trade and they have a plethora of tools and accessories on hand. They are also one of the very few stores that carry the power tools I use (FLEX 24V) so it’s nice to be able to walk in and get blades, batteries, and accessories. Fantastic customer service and support as well, very professional and personable staff. They’ll take care of you. Tool lovers dream store💯”
“These guys hooked me up with a few 20' culverts. I went to Axner first and they were unwilling to cut them in half in order to fit them in my truck, and Ferguson definitely came through for me! They were accommodating, friendly, and I will definitely be going to them from now on for all my waterworks needs. Thanks guys!”
“Excellent place to go for immediate customer service and help. You folks are doing an awesome job. Prices are very good. I've seen prices better than on the internet. As a customer I'm willing to pay even a little more just to get excellent customer service. Thank you!!!”
“I have learned to check here before I try the big box stores. They frequently have what I need even when everyone else does not, and the staff always knows where to find it.”
“Alex, really helped me find , exactly what I needed to fix my problem. He new where to look to find what I needed. Alex is a good man for your Business!! Thank you again, for having what I needed..”
“Great group of people at this pro desk. Always helpful even if i come in mad about a screwed up order ive made. Know their stuff and if not they find someone who does instead of just sweeping it under the rug.”
“I need two 2x10x16 kiln dried pieces to complete a project. Meeks was the only place in which I could get them and it was a special order. Once I placed the order with the salesperson on the phone I was given a delivery day and time. That day came and went. No delivery. I called Meeks and they informed me the lumber hadn't arrived yet and delivery would be the following day. It would be wise and good customer service to inform customers that a scheduled delivery has changed so the customer doesn't waste a day waiting for a delivery. In the end I did get the lumber and the delivery guys were extremely courteous.”
“I have always enjoyed shopping at Redding Lowe's. As a pro member the team has been amazing to help my needs. The Pro Desk help me find the odd ball items I always seem to need. Alejandro the store manager makes you feel important. Thank you team reading for everything you do”
“Went in to get a dishwasher. The gentleman who helped me was friendly and knowledgeable about the appliances. Overall, a great experience...and now I have a great dishwasher, too!”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.