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November 2023 by emily bernhardt
Not from the area and so glad I stumbled on this shop. Excellent customer service, very kind and helpful. Great auto work. Great job explaining the issues.
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October 2023 by _stackatron_
I'm so glad I found this shop! They've been incredibly quick at getting us scheduled, reliable on estimates, and efficient at completing work. Their pricing is also very competitive. I'd recommend this shop to anyone needing a go-to auto repair/smog location!
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September 2023 by Greg Allen
I had the clutch master cylinder on my car fail in Redding, about 160 miles from home, and the exceptional staff at Keith's were able to locate a replacement part and get me back on the road the same day!Thank you to Ken and the rest of the exceptional staff at Keith's Auto Repair!
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August 2023 by Ken Frazier
Great place, honest, friendly and up front with the price. I will use this Auto repair again.
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August 2023 by Erin Taylor
This is the only place I get my smogs done. They are friendly, quick and do a great job.
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April 2023 by Jazmine Hutton
I went to Keith’s for a diagnostic and to seek repairs so I was able to get my car to pass smog. They did a thorough diagnostic and the owner was honest on saying the repairs may not be worth the money due to the low value of the car, which I truly appreciated. They get two stars for that and because the woman at the front desk was very friendly and helpful.What I did have a problem with was a comment the employees made to the owner. When picking up my car it would not start and when I brought it it ran fine. Two mechanics came out to try to get it to start for about 20 min but told me it would be best to come back the following day so we could tow it or see if it can get started. My fiancé waited in the car on his phone and did not say a word to them, only asked me what’s going on with it once and I said I don’t know. He has ZERO interaction with the mechanics and stayed out of it. However when the owner called to let me know it’s running he stated “my mechanics can get defensive so it’s a good thing there was another customer there otherwise things could have gone differently.” This really upset me. I was the only one who interacted with them and it’s not okay to insinuate that my fiancé was trying to cause issues when he wasn’t involved or even paying attention while they were messing with the car. It also came across as a threat to him which I absolutely am not okay with. The other customer that was there only grabbed his keys from the front desk and went to his car so I don’t know what he had to do with anything. I considered going to Keith’s for future repairs on my other vehicles but I won’t be doing so now. The owner seems fairly honest however I don’t know about the mechanics.I do want to mention my car apparently wouldn’t start after the diagnostic due to low fuel, however I brought it with at least 1/4 tank. The did run it for a while and test drove it, however they filled it up with $20 in gas while I was not there with my permission (and which I paid for). Upon driving it home I realized that it was at a 1/2 tank. The tank is 21 gal so there is no way 4 gallons would’ve gotten me to halfway full. I have a feeling the mechanics forgot to do something they undid on the car and the owner caught it and blamed it on the gas. Either that or my gas gauge is off by a whole 1/4 tank but I doubt that. If they had just forgot to do something that’s fine because stuff happens, I just wish they could’ve been truthful about it.Service: Vehicle Inspection
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April 2023 by Anderson Jimmy
Been using them for a couple years from a recommendation. Super friendly - seem to get you in for service in a very reasonable time frame. I'll keep using them
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March 2023 by Autumn Finck
My parents have exclusively used this repair shop for all their car needs and now I know why!The customer service from the front desk personnel to the mechanics is so wonderful and they were honest with me in the repairs I needed when I was thinking my repairs were going to be much more expensive, it ended up being 1/4 of the cost of what I went in expecting. Thank you Ken for all your help!Service: Auto maintenance
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November 2022 by Keith Scribner
Great service. Great people. Never any problems . Thanks Ken and crew.
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September 2022 by Laurel Bickers
I was actually really impressed with every aspect of my experience at Keith's. I went for a smog and got in quickly for an appointment and was very impressed with the professionalism of the front desk staff (you should give lessons). There was a completely separate waiting room furnished with clean, comfortable couches, a tv and what really saved the day for my three year old, a kids corner! I actually had trouble getting my child to leave. It became a pleasant experience rather than a chore, and I appreciate that!
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July 2022 by Vera Chen
We had an engine light on suddenly on the freeway. Keith was able to diagnose, order spare parts then repair it. They are good in communication. Keith made our long range trip with this repair much easier.
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July 2022 by Travis Aborn
Broke down in Redding while on my way home out of state, was towed to Keith’s Auto 40min before they opened so I could be first in line hopefully. One of the mechanics spoke with me before they were even open, I explained my situation of being stranded, they had my car in their shop at 8 o’clock, was fixed three hours later.What else is there to say, that’s what everyone wants in a mechanic shop. Fast, reliable, excellent service. Would definitely go there again if I found myself in Redding. Thank you guys for your hard work, my family and I greatly appreciate it.Service: Engine repair
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July 2022 by Dee Madden
Best auto repair shop in town, hands down. Ken, owner, is the most honest mechanic I've ever met. His entire crew is amazing, shop & office. I will cry when he retires ?
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July 2022 by Patricia Bacani
Keith's Auto Repair is great! We get our vehicles smog checks there. And they helped us when my car broke down, and they did it fast!
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May 2022 by Stix Ludwig
We've used Keith's for years. They are honest and thorough. They are a 5 star business for sure!!
