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March 2024 by Louis Zimmer
Got the job done. Provided choices and discussed what they would do before the work. They were willing to work inside apple devices which not all do.
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February 2024 by The APOK' LLC
Very intimate and elegant very nice design in a beautiful space great people great customer service
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February 2024 by Ryan K. M.
Trash company.I called for a repair quote... the phone rep wouldn't answer any questions until he took my name, number, email, and address. After harvesting my information, he gave me a canned response about standard rates (very expensive btw), with no info about my case in particular.Afterward, I called Advanced Concepts, another computer repair company here in Redding. They gave me detailed answers over the phone without harvesting my information.Nerds on Call is garbage. They are everything that's wrong with modern American companies. Go to Advanced Concepts instead if you want to be treated like a human being
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November 2023 by Chris Bennett
I had a problem getting on to a site I use every day for my job. my company uses NOC and we pay them monthly for tech support. I contacted them and told them the problem. The tech took over my computer and worked for about 1/2 hour and he said he couldn't fix it and that it was a problem on the website's end. i contacted the website and they said there was not any kind of a block put on my user name. Dead end as always. I decided to look on You Tube to see if there was anything on this or how to fix it. Lo and behold I watched a 5 minute video and I did it myself and took me 15 seconds. What am I paying these people for??? Time to find a new IT company.
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October 2023 by Dom Clancy
On the one hand, in a small town its helpful to have a computer chain to repair things apart from Bestbuy.However, its difficult to overstate how awful this branch is. I've had to bring my PC into them three times because of problems I never had with any of my previous systems. And each time the system's performance has gotten progressively WORSE.Yet when I inquire about the intricacies of what's wrong, I got either generic answers or something long winded that absolutely didn't address anything.Lastly, their 'monthly support' is both basic and expensive. Each time I've tried to use it, I'll be offered maybe two ideas and then told I need to go into the shop and pay quite a lot for the system to just be looked at. Three times what I'm accustomed to paying in the past.Overall I wouldn't recommend this place. At least this location.
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July 2023 by Noah Carter
The guy that was working when I went in there was super helpful, patient, and kind. The customer services was awesome and the worker was very insightful with what I need to do to upgrade my pc.
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June 2023 by Lord Bob
I'm trying to get an ear bud repaired and dude told me they don't solder anything for less than $180. What a joke. I found another local company that'll try to fix it for $40 and if they can't, they said I can pay them whatever I feel is fair for the effort. That's good business. This place sucks.
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January 2023 by Tori Girl
1/13/23 Took my laptop down to Redding again today to meet with one of the managers, Nick. Wasn't really looking forward to it after all the hassle. But Nick was amazing, went above and beyond any expectations. He was kind and understanding. He personally looked at my computer and offers his best opinion. I had already ordered a battery and he offered to replace the power port at no charge and install the new battery when it comes. He also offered a full refund and a few months tech support if I needed it. Completely blown away, fully expected to be told oh it’s not our fault. Whatever they are paying him it’s not enough. Changing rating from 1 to 4 stars based solely on his attitude and willingness to make the situation right.1/12/23Was super bummed, no reply from manger. They called to confirm apt for tomorrow and I told them wasn't bring my laptop in if their manager couldn't even be bothered to return my call. Nick called back within a few min. His high level of customer services is what I had expected from the beginning. He said he's not the manger of the Redding store but that he would personally look at my laptop tomorrow and see what was up. He agreed that it shouldn't have been given back without starting correctly. He said to bring it in and they would check it out and see what's up at no charge and go from there. This was the response I was looking for not telling me I'd be billed more just to bring it all the way back to Redding.1/8/23Went with this company since I wanted to support a local shop and not a big box store like Best Buy. I was impressed someone was actually online when I went to chat about an appointment. I looked at reviews and company seemed great. I usually work on my own computers but just wanted my laptop up and running for a job I had the following week. They seemed great.Took my laptop all the way to Redding...1.25 hr drive each way. There was something shorting out in the screen, told them there was nothing wrong with hardware or software. They called me 3 days later, said it was a pinched cord and it was all fix. They claimed they ran diagnostics on it and everything was running great. They tried to upsell me on a tune up which I declined since the computer is new and hardly been used. Drove another 1.25 hrs each way to pick it up so I could use it for work this week. Again they tried to upsell me.Got it home and tried to start it up a day later. Had all kinds of issues. Dell Diagnostic came up, wanting to run. Bios said there was an error OS_Boot_Failure. Finally got it started and realized it was running off charging cable only and battery wasn't charging at all. How can they give a computer back, claim it’s all good and that won’t even start up?!I sent them a chat and a very nice but unhelpful guy called back. He seemed to know nothing. Said he could remotely access my laptop. It was in the middle of Dell diagnostic so asked him to call back in 30. He did but then said oh he'd have to charge me more for remote help! Said his manager told him after looking at my note my only option was to bring it back in and have them take a look at it. Super frustrating since now I don't have a laptop for work and need to spend a bunch more money running it back down. Got a call back a bit later, was hoping they were going to make it right but it was just same guy saying since I'd ONLY paid $99 they would charge me to look at it again! To fix a problem they created!! Completely stunned. I feel like I've been scammed. Absolutely the worst customer service I've seen in a long time. All they care about is the money. I said that was not acceptable and wanted to talk to a manger. Guy on the phone said Nick was manager’s name and apparently he wasn't in but will call me tomorrow. I’m assuming he’s the same manager that looked at my notes today and told guy to upcharge me to look at it again.Hoping they make it right but so far nothing but negative feedback on this company.
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January 2023 by Dennise A.
1/13/23 Took my laptop down to Redding again today to meet with one of the managers, Nick. Wasn't really looking forward to it after all the hassle. But Nick was amazing, went above and beyond any expectations. He was kind and understanding. He personally looked at my computer and offers his best opinion. I had already ordered a battery and he offered to replace the power port at no charge and install the new battery when it comes. He offered me a loaner laptop but since I need QuickBook installed not going to help, though offer was appreciated. He also offered a full refund and a few months tech support if I needed it. Completely blown away, fully expected to be told oh it's not our fault. Whatever they are paying him it's not enough. Changing rating from 1 to 4 stars based solely on his attitude and willingness to make the situation right. 1/12/23Was super bummed, no reply from manger this week. They called to confirm apt for tomorrow and I told them wasn't bringing my laptop in if their manager couldn't even be bothered to return my call. Nick called back within a few min. His high level of customer services is what I had expected from the beginning. He said he's not the manger of the Redding store but that he would personally look at my laptop tomorrow and see what was up. He agreed that it shouldn't have been given back without starting correctly. He said to bring it in and they would check it out and see what's up at no charge and go from there. This was the response I was looking for not telling me I'd be billed more just to bring it all the way back to Redding. 1/8/23Went with this company since I wanted to support a local shop and not a big box store like Best Buy. I was impressed someone was actually online when I went to chat about an appointment. I looked at reviews and company seemed great. I usually work on my own computers but just wanted my laptop up and running for a job I had the following week. They seemed great. Took my laptop all the way to Redding...1.25 hr drive each way. There was something shorting out in the screen, told them there was nothing wrong with hardware or software. They called me 3 days later, said it was a pinched cord and it was all fix. They claimed they ran diagnostics on it and everything was running great. They tried to upsell me on a tune up which I declined since the computer is new and hardly been used. Drove another 1.25 hrs each way to pick it up so I could use it for work this week. Again they tried to upsell me. Got it home and tried to start it up a day later. Had all kinds of issues. Dell Diagnostic came up, wanting to run. Bios said there was an error OS_Boot_Failure. Finally got it started and realized it was running off charging cable only and battery wasn't charging at all. How can they give a computer back, claim it's all good and that won't even start up?! I sent them a chat and a very nice but unhelpful guy called back. He seemed to know nothing. Said he could remotely access my laptop. It was in the middle of Dell diagnostic so asked him to call back in 30. He did but then said oh he'd have to charge me more for remote help! Said his manager told him after looking at my note my only option was to bring it back in and have them take a look at it. Super frustrating since now I don't have a laptop for work and need to spend a bunch more money running it back down. Got a call back a bit later, was hoping they were going to make it right but it was just same guy saying since I'd ONLY paid $99 they would charge me to look at it again! To fix a problem they created!! Completely stunned. I feel like I've been scammed. Absolutely the worst customer service I've seen in a long time. All they care about is the money. I said that was not acceptable and wanted to talk to a manger. Guy on the phone said Nick was manager's name and apparently he wasn't in but will call me tomorrow. I'm assuming he's the same manager that looked at my notes today and told guy to upcharge me
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December 2022 by Fred I.
I had a Mac that was "dead" and I mean dead! These guys resuscitated this computer and serviced it to my delight. Every once in a while, it's worthy to recognize good service, excellent skills coupled with fair pricing and superb follow through! Highly recommend this business
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November 2022 by Michele Taylor McClaflin
I requested an *at home service call* from Nerds on Call. Best experience ever! I have prior computer experience myself. I was a computer systems administrator 20 years ago but the tech industry has changed tremendously and I needed help! Miguel was extremely knowledgeable, helpful, patient, and thorough. I can tell when someone knows their business! He was fast too. Miguel took less than 30 minutes to fix my specific issue but he spent the next 30 minutes fixing various other issues which was highly appreciated! I will definitely call Nerds again!! (We live in Cottonwood out in the boonies and his 25 minute drive one way was a $59 trip charge which was reasonable to me (so basically an hour round trip). Then it was $179 for an hour of service). Completely satisfied!!
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October 2022 by Dennis Morgan
I just had my computer fixed at Nerds on call! Nick was who I dealt with! I couldn't be Happier! Friendly, knowledgeable and quick. I got home and clicked on there Help me icon and Grant installed my printer/scanner! They rock! Thank You so much! I would highly recommend them!
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September 2022 by Mike Bertell
The IT tech was friendly and professional but at the end of the day didn't know any more about the systems and problems than I did.I was very specific with their office what I needed, the tech even called me before showing up to clarify what I needed. He spent most of his time trying to find answers to my questions on google. If I wanted to spend $150.00 for an IT conversation, I would have bought a ticket to an Apple convention. The Tech admittedly explained that what we need is over his head to his supervisor, but the supervisor didn't budge on the price... My suggestion is if your looking for a business solution for complex IT issues.. These guys are not your ticket.Post review: The store manager has since reached out to me and issued a partial refund. As a business owner myself I feel that every company should be judged not by their mistakes but how they treat their customers after the mistake has been made. Mik took the time to explain that their company has more advances techs available in higher traffic cities and in the future might be able to help. Although this didn't solve my original issue, I hope this feedback will enlighten the next customer.
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September 2022 by Diane Robertson
Recently I took our old Windows 8 computer into the Redding store. It was our main office computer and it had a software program in it that was put there years ago and was not support via the internet. It had years of invoicing in it. Not only did they safely transfer all our info into the new computer, they went the extra mile and saved all of our information. I didn't think it was possible but they made it happen. Super ***** for all of them. They worked quickly and were very kind and helpful to myself who is not computer savvy at all!!
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August 2022 by Jeremiah Baxter
Took my laptop here and the person who helped me really went the extra mile on multiple occasions to make the process as smooth and quick as possible while still doing an incredible job. He was very knowledgeable and when I got my computer back, it really was like brand new. The experience left me with a lot of confidence that if I ever need help with anything computer-related, I can come back to this location and get thoughtful help from people who enjoy what they do and treat my stuff with the same care that I do.
