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July 2024 by Emmy Landes (Ostara Moon)
My appt. made is NEVER on the computer when I check in!!! NEVER! Others I have waited with have had the exact same issues. No person at a desk to get help from - nothing! Company has gone the cheap way by hiring less people & switching to automated but have not given us at least ONE physical being to help us out front! Door is locked etc. I now HATE Quest & used to love it.
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July 2024 by Sara Smith
Horrendous customer service. You cannot speak with anyone over the phone let alone in person
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June 2024 by Scott Richardson
Very easy to make appointment, Professional staff, I highly recommend!
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June 2024 by Rodrick Dusio
Walk ins NOT welcome. I hope this business fails. There is no secretary, just kiosks, not even a desk personel. This place feels so clinical it got into dystopia.
Checked in and waited for over an hour, left when a man before, who had said he arrived an hour before me left. I get it clinics can be understaffed at the best of times but in my hour there, they let in one, ONE patient. Not on the walk in list, they had an appt. Good on them I guess. I couldn't make a appt on the website same day so no luck for me. Man before me said that he had only seen one other, they had an appt too any way so moot I guess.
If your going to shaft the walk-ins just don't accept them in the first place. I wasted an hour of my life and Quest Diagnostics is blacklisted for me going forward.
Can't say much positive, at least the place looked decent, was clean. Probably more to do with the building manager as it's a shared office but heh, credit due.
I don't like calling out the office workers and nurses, but if you work for a place like this, I can't say you don't deserve some flack. Quit, walk out, abandon this place to the corpo dip who thought it up.
One star cause I can't give zero.
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June 2024 by Emm Sea
Patients who show up late are prioritized over patients who are on time, making everyone else late. A few minutes is ok but 10-15 minutes late for an appointment should disqualify them from being next in line. Also why is Quest still using a FAX?!? Its 2024 and the best communication they can handle is from the 1970’s.
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June 2024 by randy harmon
Check-in was fast and efficient, but the tech informed me that she could not find the order from my doctor. She requested that I tell her the date the order was issued and when I told her she looked at the wrong date first before i corrected her. Then she asked if it was faxed which I didn't know the answer to. Then she asked for the clinic's phone number which I gave her. She called and got verification of the order but did not insure that the standing order would be honored. When I told the clinic, the Anti-Coagulant Clinic in Sacramento, they insisted that the order was sent in electronically and couldn't understand why the tech could not find it. So I'm not confident it will be found if I come back.
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June 2024 by Boodles
Excellent blood draws. Never felt a thing. Lovely professional staff. Very clean offices.
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June 2024 by scott brown
I like the remodeled facility, the whole visit was prompt and simple. My phlebotomist "Juan" was very professional and respectful. He made my visit less stressful by explaining everything in the procedure. That's why I always make my appointments here, everyone is great at what they do!
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May 2024 by Taylor Bonham
Breanna was so sweet, made it a comfortable place to get your blood drawn, and the blood draw was smooth! ???
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May 2024 by Mark Guido
My phlebotomist was great! Pleasant to talk to, knowledable, gentle with the draw process, and all around good at her job. They were very busy on a Saturday but she handled the workload relatively well. Hope to have her again in the future
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May 2024 by Shawna Bell
My tech was wonderful, professional and kind.
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May 2024 by Karen Williams
Hard to d raw but they did excellent jib, first try.
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May 2024 by Harold Vietti
Everything was fast and easy. I was in and out in fifteen minutes.
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May 2024 by 3Sphere
They were short staffed and harried but still cranked it out quickly, efficiently and with a smile. Great people.
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May 2024 by Rebecka Burgess
Love working with Quest! You do have to make an appointment now, but they make it easy & convenient!
