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October 2023 by Allison B.
I went in there looking to buy a new civic si and they were so amazing Gregg aka cookie showed me the best car they had. I fell in love and Steve did his magic and made our terms a bit better. Then we got to finish wth Dianne wth the paperwork and she was so amazing and got me laughing, which you need after a sale like this. Thank you Crown Motors you were amazing.
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August 2023 by Chris X.
I was charged $200 for a 15 min diagnostics for a $9 part that needed to be replaced on my car A/C (a rate of $815 per hr). To recharge my A/C 1234yf, they wanted to charge me $500. I called another shop in Redding and they quoted me $380 for this service! My appointment time was 1:30pm and I had to wait an extra 35 minutes to check in because their mechanic broke something on a previous customer who just picked their vehicle up. I won't be doing business with their service center ever again. Just imagine paying $730 to get your A/C recharged!
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May 2023 by Tessa G.
I went to Crown Honda to get a recall and my A/C fixed last week. Wyatt was the tech who helped me. He was friendly, helpful and courteous. He helped me immensely by fitting me in the next day to get it fixed, when he found out I had to leave town a couple days later. All the other employees at the service center were courteous and welcoming as well. I would recommend to anyone going to Crown Honda.
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March 2023 by Ladora B.
I have been receiving service from this establishment for over 30 years. The staff has always been very kind, professional and easy to work with. I have never experienced poor service here.Thanks to all the staff at Crown Honda and a big thanks to Louis!!!
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August 2022 by Jordan L.
I make the drive up to Redding to have my car serviced with this team. They are patient, helpful, and honest. My battery died and they immediately took my car in and notified me that my battery was covered under warranty (free of charge). Even when short-staffed, they take care of their customers.
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August 2022 by Zug Z.
Service department pricing is absurdly high. Took my car in for an issue which has previously been diagnosed and serviced with another repair facility. The diagnostic alone, which turned out to be wrong, cost more than the previous shop that both correctly diagnosed and serviced the same issue. Much more. Shop around and get second opinions. These swindlers at Crown will bs you and rip you off.
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June 2022 by Stephanie Y.
Wyatt helped my daughter with a minor issue on her civic she was having while traveling through. Great response and service. Thank you
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August 2021 by Edgar H.
I just wanted to give Wyatt and the rest of Crown Motors crew a big thank you the huge help last weekend! It all started when we drove our 2017 Ridgeline to Redding on a Friday and, mid-way, the speedometer started jumping and we started getting all kinds of warnings (safety tech, transmission, emissions, etc.). I called Crown Motors upon arriving and because it was too late to have the car checked, Wyatt suggested that I drop it off on Saturday, which I did (first thing). Mid-morning Wyatt called and said the issues were all due to a loose connector and the car was all set (the only charge was for the diagnostics). Given all the warnings (and the fact that I was out of town so I had to get this done), this could have turned into an expensive repair so thank you Wyatt and crew for getting me out of a pickle in a quick and cost-efficient manner!
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August 2021 by Cindy P.
Make an appointment so you can waste all day here.No coffeeNo waterWi-Fi does not work Employees are noisy right next to the business areaNo shuttle carsNo loaner cars Terrible way to spend an afternoon
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June 2021 by Marci R.
I would like to share my amazing experience with Crown Ford because I believe customer service is becoming a lost art. I personally base all of my repeat business on customer service and when I find businesses who have great customer service I want to shout it from the rooftops. Backstory: I was on a very long trip where I drove from the Bay Area to WA to help a friend. I had been gone from my family for 2.5 weeks. I was returning home when my car started making a terrible sound. Still being 5 hours from home, I wasn't in the best of situations. In 12 hours I had been dispatched 5 different tow trucks that never showed up. Finally, the 6th one towed my car an hour to the nearest Ford dealership which happened to be Crown Ford. There were many other factors besides what I wrote that made me completely frazzled at this point. How Crown Ford made my crappy situation better: Once my car started making the terrible sound I called Ford but the service center was already closed for the day. Kurt, a sales manager, graciously helped me come up with ideas on the best way to handle this abnormal situation like how to get my car and myself to the dealership an hour from my location. He told me to text him if I needed anything. He also spoke with the service department the next day to see in what ways they'd be able to help me. This goes above and beyond his sales job requirements. I grateful to Kurt for helping me problem solve through a stressful situation. When I arrived at Ford I was so frazzled from the tow truck situation. Rick, the service manager I spoke with, told me he'd help me out in any way he could but they were already booking appointments a week out and he couldn't make any promises. In my frazzled state all I heard was "we're already booking appointments a week out." Poor Rick had to watch a grown lady cry and walk off. What I failed to hear was that he would try he best to help me out and he did just that. The next morning he was able to have his guys look for any problems. Luckily it was as simple as taking a few things apart, inspecting, and putting it all back together that fixed the problem. I was on my way back home after almost 3 long weeks hundreds of miles from my family. The icing on the cake was that he noticed my driver's side window wasn't working properly and he fixed that before he sent me on my way. Kurt and Rick both went above and beyond to help an out of town customer in an abnormal situation. It saved me money on possible hotel room stays, possible rental car costs, and possibly having to drive back out to Redding (4 hrs from home) to pick up my car. Best of all, I got home safely after a long trip and was able to hug my family. The only way I can ever repay them is to pass on my experience to others. I highly recommend Crown Ford as a place to do business with based on my experience.
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June 2021 by Gary F.
I had been calling around California trying to locate a truck in the midst of the nationwide new vehicle shortage. It turned out Crown was one of the dealers that had the truck I was looking for. Unfortunately I was unable to locate a dealer who was willing to allow me to use X-plan, in fact most were quoting pricing with insane markups over MSRP. I spoke with salesman Mark Williams who was extremely helpful and answered all my questions about the vehicle. He did a great job explaining the current pricing situation and tried to come up with some ideas using incentives and alike to reduce the sales price. Long story short, the following day I decided to buy the vehicle. In addition to Mark's great assistance, Craig and Jared helped with getting everything done over the phone... AND part of the deal was rather than me driving 5 hours each way and renting a vehicle (another problem these days) to get to Redding, Craig arranged for "Mike and Mike" - their drivers - to deliver the vehicle to me, same day!!! What an incredible buying experience in a difficult time with vehicle shortages and all - I will definitely be calling Mark Williams and Crown Ford again as they were extremely fair, easy to deal with and went over and above getting this beautiful truck to me so quickly!
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October 2020 by S H.
No covid issues at this dealership. They decided to take another truck instead of mine after I dropped it off for scheduled appt. said it would take 1 1/2 to 2 hrs ... I showed up 3 hrs later and it was still sitting in the bay:( I called first to see if I could pick it up, and I was transferred to a voicemail so I left a message. No one called back or bothered to update me in 3 hours that they had not bothered to start working on my truck. Well it only took 30 min to do a 2 hr job. The moral of this horrible customer experience is GO TO CORNING FORD DITCH CLOWN MOTORS
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August 2020 by Garst P.
This was my second visit to Crown Ford and both were equally disappointing. I will spare you the details of my first visit as I believe the second is more notable. I needed an oil change and to have service completed related to a recall for my truck. I called for an appointment and found their next available service was nearly two weeks out, so I booked it to have these items addressed as soon as possible. The appointment was for 8:30 in the morning, which is an important detail. One day prior to my appointment a representative called to move the appointment because they overbooked. They asked that my appointment be moved approximately one and a half weeks out. This would have been nearly a month since I originally made the appointment, so I declined and kept my original appointment because the recall was for a serious issue impacting the truck's steering. I arrived at 8:15 to check in and once the paperwork was competed I was told by the service writer my truck would not be ready until 3:00-4:00 that afternoon. For those keeping score at home, that would be 6.5 to 7.5 hours to complete an oil change and a simple, although critical, recall service. I was called at nearly 3:00 and informed that my truck was ready, but when I arrived it had not been washed as requested. The service writer "thought" he asked for this to be done, but when I saw it it was clearly not. The service writer then had to find a runner who had to wash and return my truck, which meant that I was not able to leave until 3:30. What is the point of having an appointment at 8:30 AM if it actually means all day? This is like making a dinner reservation for 6:30 PM sharp and having to wait until 9:45 to be seated. I will patronize another Ford service provider in the future.
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June 2020 by Tony B.
Took my truck to crown fleet on Eastside road. Scott was the service writer, I was pleasantly surprised by his great service and communication. He called me just to let me know how the job was going and explained there may be some unexpected complications, everything turned out fine. Service was great. Don't usually write reviews, but Scott made it a pleasure. Thank you
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June 2020 by Guadalupe Hamilton
Yesterday ! On May 28 I was scheduled for an oil change and had other concerns on my car. My last visit was about 6 months ago and I was overdue for my oil change. Mr. Erin Smith took care of me again this time and I would rather have him assisting me with my car. Like before, a friendly Hello! , great customer service and all my questions answered! I will always returned back to the Quicklane Department for my services. This young man even read my mind and my car washed, due to bird p**** Thank-you Mr. Erin Smith
