-
October 2023 by Benjamin Gennesaret
Friendly, knowledgeable, and encouraging. They're nice people who are willing to go the distance without making it seem like a demanding job. I highly recommend them, and I will return with my car needs in the future.
-
October 2023 by Nathan Thierfelder
Was traveling north and these guys fixed a radiator hose at the tune of $440. I didn’t get but 50 minutes outside of town the next day when I picked my car up and the same problem I paid them to fix happened again and left me stranded in the middle of nowhere. Granted they said they don’t usually work on VW but the problem was east to see. I ended up fixing it myself for $75 in parts and about 15mins of time.
-
August 2023 by Dani P.
They overcharge for their labor, they pad their work orders, and use a text service to "check up on customers" that either does not send Underhood the replies or they simply do not care to answer. How do I know? Because this is the story of how a 31 year old woman with cancer now has her only car out of commission in her garage since as soon as the 1 year mark on their warranty ended, they couldn't do anything to help.We brought our Cadillac (also, do not recommend the brand because I've had nothing but problems with these vehicles; I miss my Audi) in to this location based off a family recommendation who is a mechanic himself. Must be good then, right? Not so much. One of my own friends heard how much I paid for what they did and he cackled at how I got ripped off, and he is a service manager for John Deere in Colorado, so I would hope he knows. And he was right. When we started having problems with the car back during the winter, my partner (who is a former service writer and has been in and out of the car industry) was furious when he saw how they had padded the RO. He was busy with work, so asked me to reach out. My only issue was that I was working full time, was dealing with some major health issues, and we have a 4 year old. So, when they happened to text me around that time, I thought it was perfect timing! I texted "Jamie" back to tell him that we seemed to be having some issues and needed to know if we could have it brought in to be looked at since everything should still be under warranty. But again, I was busy and should have made sure to look back, sure.Fast forward through multiple hospital visits and stays on my part, my partner having to figure out how to be a single parent without me there to pick up the other half, and a lot of behavioral issues because Mommy isn't there to help, and my partner hasn't realized we haven't heard from Underhood. Mind you, this man has now lost 2 jobs because he was more concerned about his family's wellbeing than showing up and clocking in, so he's got his hands filled with finally landing a job that cares about YOU, not just what you can do for them at a low wage, and watching over his family. He against asks me what is going on with it, and I told him I've texted them but haven't had the time to call. He says he will try, but I say I will handle it. I call in and I'm not sure who answers the phone, but he sounded older than myself. He talked down to me, and when I turned the narrative around on him to not be treated like an idiot (I was an Area Sales Manager of the Greater Sacramento Area at one point), and asked whether or not they were going to look at my car since they had never answered their text messages and I have been too busy being in and out of the hospital with cancer, or if I was screwed because of a stupid warranty. He sputtered, trying to figure out what to say. So I asked again "can you help me or not since the warranty is invalid?" And he said "well, no, I guess not." Now, mind you, when I lived in Sacramento, I had an auto shop across the street from me that had a different car of mine for 3 MONTHS, but they only charged me for the initial visit, because they wanted to know why what they were fixing was not actually fixing the car. They ended up moving to a bigger shop because of that kind of mindset. Situational kindness and owning their own mistakes.This place? Yeah, they rely on their location to bring in the idiots that don't know up from down, and lack any common sense to turn a profit. Or the ones that don't want to make a fuss, so they just sit down and take this capitalism crap. I pray for all y'all's grandparents bringing their cars in here.Small town support isn't the issue. It's honor and character. Which, this business has none of.
-
July 2023 by Terri Mcadam
Beware!!! They quoted over $6000 for repair on my son's truck for repair. We knew the timing belt may have broke but this truck had a protection system which would protect the broken timing belt from damaging other parts. They claimed other parts were damaged which is why the high quote. We towed the truck to a reputable dealer for another diagnostic. They said $2000 for the timing belt but we were lucky to have this protection system in place, since it did not damage any other car parts. We had to pay Underhood for a diagnostic but they were either not honest or not experienced with their diagnosis.
-
July 2023 by Linda Yohe
You Are Just The Best and Always Take Extra Good Care of My HoneyBee Miata!! THANK YOU!!! LindaServices: Carburetor cleaning
-
June 2023 by Shasta H.
I took my car to Underhood Automotive, to fix a variety of issues. The customer service there is wonderful. They kept me fully informed through-out the process; and in the end everything was repaired for LESS than the estimate....hundreds of dollars less than the original estimate. That was a nice surprise & I couldn't be happier. They even sent me a text a few days after I picked up my car, to make sure everything was still running well. They will get ALL my automotive repair business going forward, and I would highly recommend them to family & friends. An honest mechanic is a rare & wonderful find.
-
February 2023 by JoAnn Glass
I am a loyal customer after having my whole family's cars serviced at Under the Hood. They are honest, friendly, competent, and go the extra mile (pun intended). I highly recommend them for keeping your cars reliable!Service: General repairs & maintenance
-
January 2023 by Collier Azare
Had my power steering go out on the way to work this morning. These guys got me right in and both identified and fixed the problem quickly and professionally. Totally saved the day because my family can barely function without two operational vehicles. If you're searching for a reputable shop to get your car worked on, you'll be well served by giving these guys a call.Service: Steering & suspension repair
-
January 2023 by Deb Schellhorn
I am extremely pleased with my experience at this automotive company. Chris did a great job finding and fixing the problem to get my car smog certified. Great prices and professional staff.
-
November 2022 by G Fost
I used to love taking my car here, but Jamie retired and his kids just don’t have the customer service he had.I called the other day and got a busy person who answered the phone while talking to another customer at the counter. When they addressed me on the phone I said it sounded like they were busy. The man said to me “yes I’m busy, what the ??do you want?” I hung up. I want Jamie back. I miss his friendly demeanor and reliable repair shop.
-
November 2022 by Dark Raichu
Very nice folks. Had an intermittent ignition problem. Unfortunately the vehicle didn't act up at all. Just charging me for .5 hrs. Very fairServices: Auto engine diagnostic
-
October 2022 by Ray Kirkland
Fair prices and quality work. Nice to have a mechanic with integrity
-
September 2022 by Amber Hake
Friendly service. Very knowledgeable about my vehicle!! Went above and beyond...fixed some trim that was hanging off my vehicle and didn't even change which Subaru dealership was going to even though it was a quick fix. Greatly appreciate the service! I won't be going anywhere else for auto repairs. 100% recommend underhood automotive!Services: Auto engine diagnostic
-
August 2022 by Joel Howard
I really appreciate Jamie and the guys. They are fast, professional and courteous! I recommend underhood automotive for any car need. You want be disappointed.
-
August 2022 by kimber Leann
The guys at Underhood are awesome! Friendly and efficient. Very fair pricing!Service: General repairs & maintenance