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June 2024 by Christopher Begley
Very thankful for the helpful staff
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May 2024 by Dave C
I went in to try and return a phone as mt mother passed away. Could not get assistance through the call center, and no help at the store either. They are quick to take your money, but after sale customer service is horrid with Verizon. Competition is not any better, so I guess I continue getting ripped off by the devil I know.
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May 2024 by Eli knight
I’ve been a customer for Verizon over 10 years. I went into the store and had great customer service thanks to Joe
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April 2024 by Victoria Järvinen
Stopped in to turn in my old cell phone after getting my new one. Was greeted within 10 seconds of walking in the door. I was back out the door within 5 minutes. Excellent service.
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March 2024 by Michael R.
Rude owner. Tried to resolve an issue with a mix up on a promotion. His attitude was " so what ? ". So rather than honoring the promotion they promised , or even trying to mitigate their mistake . He blew me off . I asked if I needed to talk to someone who could correct it . He said go ahead .... Evidently Verizon has no control over his business . After talking to corporate at Verizon , they confirmed it . They apologized but said it's up to the store owner. If I treated people this way in my line of work ... I'd be fired .
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February 2024 by Madison Bailey
Issac was super friendly and helpful!
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January 2024 by Orion Cannon
Let's take you through the check in process. They ask you what's wrong with your phone (as if they're not just about to throw you in a queue) and check you in with your cell phone number. Not too bad, they don't really give a timeframe of how long it might be but eh whatever. You sit for twenty minutes listening to a salesman spout about how burger flippers are getting way too much money and how Trump is their man to another customer... whatever part of the waiting process. Another 20 minutes goes by and what seems to be the manager comes in on a karaoke machine to have everyone in line raise their hands like grade school children. He then proceeds with a sales pitch about the karaoke machine because after waiting 40 minutes at a Verizon store on my little time off, I definitely feel like buying a karaoke machine ..another 10 minutes goes by and you realize they haven't called a single name. In fact, there are now somehow more people in front of you than when you started. You finally leave because you realize with a line of 7 customers, the sales people should probably take 50 minutes schmoozing the customers rather than just getting through the line. This company has gone downhill so fast. I genuinely don't know why I'm a Verizon customer anymore.
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January 2024 by Paul
I started Verizon in November hoping to upgrade from Metro. Big disappointment. First I paid around $400 when I first went to the store. Then, I was told that my first bill should not show up for around 45 days. So, I went in after 30 days thinking I was going to pay my bill early. When I got there, I was asked if I wanted to pay the full amount, or just the past due. Past due? I've had the phone for one month. Then I was forced to pay the past due every month until I was finally able to square away the $409 payment to straighten my account out. So $400 initial payment, two $150 monthly payments and a $409 payment to make my account current. See the problem? $1100 in less than three months. And that's just the tip of the iceberg. Zero costomer service, online or in store. An I have not been able to log into my account since I started. Save your time and money and go anywhere but Verizon. I would recommend Boost Mobile first and they are just awful.
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January 2024 by Tyu Tyu
Been there couple times and got slow service and lack of knowledge. Then, I called customer support Verizon and a lady name is Melissa was very quick to assist and responsive to solving the problem. Its better to call CS Verizon than to stand in Verizon store.
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January 2024 by LukaBurr
Trying to talk to a human? GOOD LUCK.
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January 2024 by Sativa Ogram
Nathan was my specialist, he was great to work with! Was able to help me decide when I was indecisive. Helped me get a better plan and a good plan for my iPad too!
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January 2024 by Mary Xiong
First n last time i will be doing service with this place. Worst place ever. The wait is forever long. Reps giving false information. No direct number. Super poor customer services.
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December 2023 by April Sellers
Joe Fanton is seriously the best. He is super easy to and great to work with. Great personality for customers. He needs to know he is appreciated.
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December 2023 by Tania Schraml-Paul
Quickest service ever on that day. They tried a little holiday sales pitch and I said, "no"!
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November 2023 by Jessica French
Worst customer service of my life. I'm sitting here right now after 53 minutes of waiting and people being helped all around me....I ask for help after waiting 53 minutes and the two customer service women standing there doing nothing were incredibly rude... "sorry we have a system, just have to go by that. I can't help you. There's 6 more people ahead of you still. You can come back later if you want. " Here because my phone that I pay a ton of money for doesn't work, and online couldn't help me, calling couldn't help me. This is how they treat customers of 20 years.nDont bother responding your sorry and you'll do better because clearly you're not (tons of the same situation from months ago). I'm closing my accounts one by one and headed to another company. Tired of Verizons lack of care for customers.
