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February 2024 by John Steindl
Staff member was polite. He had the job of giving me some bad news. Not his fault. ATT's fault
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February 2024 by clover matz
i went in for a concern where my phone had deleted all my contacts i had put in for the last two years and Moon helped me, he was rude and it seemed like he was already in a bad mood when we had walked into the store. He talked to me like i was stupid or something, he told me he couldn’t help with the issue i was having and that i should google it. Moon made me feel very unwelcome in the store and made me disappointed in the customer service here since i’ve been a customer for years and i have never been treated this badly when i go in for a problem i’m having.
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February 2024 by Sophie Shimasaki
Micheal and Kendall are amazing and did phenomenal job helping me and my family get new phones, the cellular signal is phenomenal as well as reliable
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February 2024 by Katie P.
Female staff working on Sunday 02/04/24 is extremely unhelpful and lazy. I will be switching my service.
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January 2024 by Pitties and a STI
Very helpful and courteous.
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January 2024 by Julie J
Moon was so helpful today! Was having an issue switching my service over from a previous carrier and he took the time to help me and answered all my questions and was very helpful.
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January 2024 by Stan White
Tony was awesome solving my issue in no time!!
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January 2024 by Darnell H.
Moon, Tony , Al , Daniel were great, all these gentlemen provided amazing customer service and I am truly appreciative. Definitely will recommend to all my friends whom are AT&T users to stop by!
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January 2024 by JN Shryock
Kendal provided great customer service by seeking a solution to the problem that led me to visiting the store. Unfortunately the rest of the associates were not as receptive to him when he was verifying information to provide me. His peers should model their customer services to him style. Thank you Kendal!
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January 2024 by Brian Chrysler
Horrible customer service. Don't waste your time at this location.
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January 2024 by Wayne Williams
Al and Michael were exceptional with their customer service. They were thorough and took the time to answer all my questions. Please extend my thanks for a job well done.
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January 2024 by Richie Rich
I came in ATT Store in Redlands, CA. I was greeted by Michael. I had tmobile for about 10 years and was thinking about switching carriers. I'm the type of customer that likes to ask lots of questions. Michael was very helpful and knowledgeable, he explained all the services and plans that ATT offered. After about an hour of Michael explaining to me about price plans and other services, I decided to port my lines over. While Michael was setting up all my phones, I was able to chat with the other sales reps as well as meet the store Manager AL, who he double checked I was put on the right plan. All in all, I have received amazing customer service from all the employees. This ATT Redlands store has made me a Raving Fan! I will surely be coming back!
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January 2024 by Mariel Allcock
It's an att phone store
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November 2023 by Alyssa M.
Went in to switch over from a different company. Luckily they had the phone we wanted, but when we got our new bill, they had added insurance without our knowledge. We were never asked or told about it in the store, otherwise we would have declined. Thankfully we caught it early, but it was done without our knowledge or consent, and without them even mentioning it. This is shady business practice, so check your bills for any added fees they put on there without telling you. They get compensation for adding insurance, so I'm not surprised they do this to people without letting them know so they aren't able to refuse.
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November 2023 by Becca
I came in today to consider switching my family over to AT&T from T-Mobile and upgrading my phone. The sales guy, Kendall, was so rude. The quote he gave us had a bunch of extras (insurance, upgraded storage, etc.) and when I asked how much it would be without those extras, he had a bad attitude. Then, I wanted to know how much it would be with an additional line/trade-in and he became even ruder and uninterested in answering. I’m not sure if that’s just how he is or if he just didn’t like that we weren’t interested in falling for his aggressive sales tactics. Either way, it left such a bad impression that I’ll probably just stick with T-Mobile.
