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November 2023 by Nicole C Root
Terrible customer service. Scams the armed forces.
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September 2023 by Sean H
By FAR the worst bank I have ever used. If they were not affiliated with Costco I would never use them! Unfortunately the costco card is affiliated with this bank. If you can, id avoid doing as little as possible here. Their banking policies and bananas and the employees can’t seem to figure out how to be helpful. Banking in the modern day isn’t this hard. They make itborderline impossible to do anything.
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September 2023 by Treewick 96
Employees are usually cool. In and out 90% of the time.
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May 2023 by Esther P.
went to a Citibank in Redlands California just to get a couple of rolls of quarters for a $20 bill and they refused us stating that if we don't have an account with them they can't help us.
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January 2023 by Bob N.
Bank tied up a $200,000.00 account by putting a fraud alert on it; and kelp my money for almost 5 months and decline to pay the interest that was posted to get me to open the account.
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October 2022 by Lek Marcus
No good customer services, less employees on the floor. No one really there for assistance. Feel frustrated last time visiting. No more for this bank.
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September 2022 by Jimi C.
BE WARNED:My wife used their card. She immediately became a victim of card fraud. Customer Support refused to close her card: they kept sending new cards, which perpetuated the fraud. They kept trying to get her to pay for charges which she didn't make. After 3 MONTHS of arguments with people from India and Russia, we finally reached someone who cancelled her card. READ THE OTHER REVIEWS: If you use Citi for anything, then be prepared to get what's coming.
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May 2022 by bishoy boutros
Very bad branch , no experience worker there , I been there twice to just open checking bank account .and I didn’t success to do that yet in that miserable branch,I been there today to open an account and I have appointmentFirst they said we donot see you in systemThen they said ok we will do your appointmentI start my appointment with in experience banker at all his name Sergio Gomez , all I ask for that to open checking account and I have already credit card account with you since 2019 so you have all information and he still with his very poor experience can’t open my account because he need my s.c card. And he already have it and he go to ask another banker how to fill my name , really very poor branch . I am thinking to even donot deal with that bank again
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February 2022 by D Gomez
You would think with all the resources of a national bank they'd be better at doing their basic job
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August 2021 by Karen Hockensmith
This place I'm not sure even is due 1 star; they are horrible. The customer service is completely lacking. I have been unable to reach my contact now for over 2 wks. At the bank, I never seem to get an answer and get the run around. I had to drive to the next nearest bank then to find out I could have been helped at the first site. The last time there, one person was in the bank but a line around the corner for Bank of America. WORST bank ever!
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August 2021 by AYMAN S.
good bank but worst employees at this branch , don't go open personal or business account at this branch , waste of time
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July 2020 by Eugenia Salim
Came on Saturday, June 27th 2020 website saying that they open until 1pm. Came 12.30pm and they're closed. Giving benefit of the doubt, that was probably my fault that I came a bit "too close to the closing time", today as in Wednesday July 1st 2020, 12:42pm, door was closed again! Website saying they open until 4pm. Saw 2 workers inside the building, giving sign that they're closed. CITIBANK, YOU SHOULD MANAGE THE TIME ON WEBSITE. IT'S ANNOYING FOR US TO GO OUT AS THE PANDEMIC GOING ON, PLEASE MAKE OUR TRIP EASIER!!! DONT WASTE OUR TIME!
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June 2020 by Lorraine Pagdilao
Citibank open on Monday
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May 2020 by Roy Revelles
Worst experience of my life dealing with and business. None existing customer service and online service that runs you in circles. Email address that aren't funal,texts that aren't rea . When you do get a customer service rep they are incompetent and give you the wrong information. Run away
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January 2020 by Confidential I.
Google shows branch open on Sundays. That's incorrect droves 45 minutes to find the branch closed