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December 2023 by T H
Cold stone creamery Redlands ca is ok.Employee that was working all alone was friendly.I ordered the cakes way in advance, and they ran out of the color icing one of my girls wanted for her birthday cake.I didn't learn this information until I went to pick up the cakes.Definitely not a big deal, but it would have been better if they had called so I could choose a different color.Instead of when I went to pick up and they rushed the writing, so it looked like a child wrote it even more than the other cake because both looked very sloppy.I expect perfection when ordering a birthday cake that costs more than 50 bucks a piece.I spent 110 bucks on two medium-sized birthday cakes.So again, I expect it to be on point.Unfortunately, they weren't perfect but decent.Overall, it's an ok spot.I'm not sure if we'd order from this location again.
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December 2023 by Tina H.
Cold stone creamery in Redlands is ok.There is nothing special here.I ordered my twins their birthday cakes in advance.Went to pick up.There was only one employee working, which is not cool.The employee was super friendly and welcoming.The inside wasn't dirty, but it needed a wipe down for sure.Unfortunately, on one of the cakes, the purple icing wasn't available, so I had to wait for them to put an alternative color. I picked blue.Like I said, I ordered in advance, so it would have been nice for them to call and ask what color instead of making me wait for them to rush write it.The writing was super messy on both cakes.I don't like complaining, but when you spend 50 plus on each cake, you'd think they'd try to do better.The cakes were ok.The actual cake itself in each one was really dry and not as good as they used to be.Overall, I probably won't come to this location again.
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October 2023 by milo
emmanuel is kind and helpful! would definitely go back, especially for the strawberry blonde ice cream ?
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September 2023 by Kristin Villanueva
I placed an order online and when I got to the store, they said they didn’t have any more cupcakes very disappointing. It was my Birthday it appears The owner doesn’t care because if she really cared, they would’ve offered free cupcake cake another day And I ordered a smoothie. It was the blueberry banana and it had chocolate in it and so that’s telling me that they’re not washing the blenders correctly
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September 2023 by Wendy P.
I was nervous to come in because of a couple bad reviews on here, but I had a fantastic experience! The employee helping me was Norah and she is AWESOME. Don't listen to the low star reviews. The store is clean and the employees all are professional and friendly! Also, I highly recommend the Pumpkin ice cream in a waffle cone!
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July 2023 by Tiffany S.
We visited my local Cold Stone Creamy last night at 9:45 pm, which was 15mins before they closed. We were turned away because they had a line, and by the time they finished serving the people already in line, it would be 10:00 p.m-according to Nora. That is absolutely absurd! If you close at 10 p.m., you close at 10 p.m., correct? Or is it the employees leave at 10 p.m.? And, if that is the case, the store needs to change their hours to reflect that. So, two customers walking in 15 minutes before closing should have been served. Being the only two Blacks in the store, I cannot help but wonder if we were turned away for the color of our skin. I have NEVER felt so disrespected, embarrassed, or unwanted in a store before!This location is the only ice cream store open late in Redlands. It's the middle of summer, and we are experiencing 100-plus-degree weather every day. So, the store needs to staff adequately to be able to serve ALL customers that walk in before closing. Nora and this Cold Stone Creamy location should be ashamed!Employee: NoraStore Number: 699Location: Redlands, CA
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June 2023 by Julie B.
I honestly don't know why I keep coming back here. The attitudes of the employees consistently suck, they seem to always be out of a critical signature creation ingredient, and the prices are obscene. 3 small cups of ice cream will cost you over $35!! You want a pint? $30. Guys, your ice cream ain't that great, especially when I can go to 31 flavors for 1/3 the price. A Breyers pint will run you about $7 at any grocery store. I feel taken advantage of EVERY TIME I come here. Unfortunately, I think I'm done with cold stone. 2 stars so they can't pay to have my post taken down or I would have given a 1 star.
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June 2023 by Jennifer K.
The new hire sorry didn't catch her name was fantastic. Ice-cream was delicious as always.
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May 2023 by Luis Miguel
Great icecream, a little pricey though.
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April 2023 by Shane Begley
Refused to honor a costco gift certificate, claimed that it was too old and corporate no longer accepts them even though it clearly states on the certificate there is no expiration and other locations I have been to accept them. The owner said the reason why was because “we didn’t pay enough for them”. Corporate needs to reconsider this franchise if this is how this owner operates. The girl working said the owners name was Fatima
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March 2023 by emily schwartz
Cheesecake ice-cream! The best I've had!
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March 2023 by Nina Pasillas
Bad management in online orders. Got to the store for a pre order and was not informed until there that they did not have/the system doesn't make the orders I had inputted. Also, very minimal cake selection.
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March 2023 by Jocelyn O.
Located in the Citrus Plaza with plenty of parking available, but not directly in front of the store.We were craving something sweet after dinner and this was a short walk from where we just ate. The store was clean when we walked in and there were two people ahead of us. Fortunately, there weee two employees serving the customers so we didn't have a long wait.My son devoured his Oreos and mint ice cream. My hubby's choice was apple pie and I was able to taste a spoonful, which was delicious like eating an apple pie ala mode. I had the strawberry blondie. I love the blend of strawberry ice cream, caramel, crushed graham crackers and strawberries. The employee was nice and fast with his service.We savored our desserts outside in the patio area enjoying the weather before sunset. It was a lovely end of our day out with my family.
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March 2023 by Khrista Cendana
I got the dipped chocolate strawberry ice cream last month. I usually go here to get ice cream and every time I go, it isn't busy during the afternoon. I usually have a coupon so I use it. The ice cream is good and would come here again.
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December 2022 by Gloria G.
Came to cold stone for dessert and had a great experience. My son is highly allergic to peanuts and nuts and I was unaware that cold stones made there ice cream creations in the back to prevent cross contamination thank you Clarissa you were so helpful! Definitely helped ease my anxiety and nerves for my baby! We all were able to enjoy ice cream. Definitely be back!