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March 2024 by Randy C.
Went there for an inspection and they noted severe wear on one Michelin front tire. They claimed that the tire had delaminated and needed replacing with two of their most expensive tires and alignment. I asked to see the delamination and they showed me that the center of the tread was more worn than the edges. Nope. Delamination makes a bump on the tread. Also, I'd tried to get the car aligned twice in a month and eventually had been told by another shop to take it to the dealer. Also, they wanted to change my cabin air filter for $40. I hadn't asked about the filter and I knew I could replace it in 5 minutes for less than $15 so declined. My next stop was to the dealership where they found the lower control arm bushings were shot. Hence the tire wear. Hence the inability to get a good alignment. They noted the tire wear but found no delamination. So...2 shops had tried n failed to do an alignment and 3 shops failed to find the root cause, the bad control arms.
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March 2024 by Haydee B.
My car got a flat in my way to get a cake for my sons birthday and I was a little distressed and anxious as I didn't know what to do (sadly) I pulled up to the shop and my first point of contact was David , he was polite and friendly and assured me he could patch my tire, walked into the shop and was greeted by Brandon who was also very friendly. My car was brought into the service alley and my tire was patched up . Good customer service.
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March 2024 by Karen S.
Popped in for help because of low tire pressure alert and a tire that would not seem to take air. BJ was nice enough to help with a new tire valve (portion- not full replacement) and filled my tire. Took 5 minutes and so much peace of mind!
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February 2024 by leo cobian
Great customer service!!! They really helped us out yesterday. The tires we needed were not in stock. They were nice enough to go pick them up so we didn’t have to wait til tomorrow. We were just passing through the area when we had a tire start to come apart. Thank you for the fast service you guys are the best .
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February 2024 by Luis Armendariz Rivera
Excellent service from Bradley S and Mike , were very professional, but extremely friendly. I was given options, explained mileage, hazard coverage, alignment life time options. Matched Costco price and gave me top line service. Signed up for credit card and got great finance options.
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February 2024 by Amanda is Always awesome laird
Fantastic service Very helpful
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January 2024 by Mike V.
A shout out to the guy that works here and helped some stranded kids get their truck back on the road. They hit a curb in front of my place and this shop was gracious enough to help them out and put a stem in and inflate the tire at no charge. I plan on doing some more business here in the near future. Thank you!!
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December 2023 by Chris O.
Beware of this store.! People here are complete idiots. I was quoted a price more than twice from the same person over the phone, showed up in person and they try to charge way more than the price over the phone. Mind you I had to make an appointment and also waste my time driving down there, gas etc. to show up, and people want to charge completely different prices. Will have to make a complaint with the bureau of automotive repair on this one as well as fire stone corporate office for misrepresentation
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December 2023 by Ivan Moreno
Scheduled appointment for an alignment because I got new tires and my steering wheel was a little crooked. I was out within 1 hour. Excellent service, better than the Yucaipa location
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November 2023 by Lina Costanzo
Excellenr service. Car was ready on time. I was very pleased with my service provider, BJ. Would highly recommend!
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November 2023 by Bill G.
I requested a simple safety inspection for my car which takes about twenty minutes tops. Two hours later they get done. Don't go to this place they are bad
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November 2023 by Michael Fisher
I had two brand new tires put on my spray truck on October 25. The passenger rear tire has been given me issues since day one. I took my truck to Firestone Wednesday. They kept it all day and told me nothing was wrong with my truck yesterday I picked up my vehicle and this morning the tire looks like this but there’s nothing wrong with the tire.So now I gotta stop working so I could deal with this issue and I’m losing my production
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November 2023 by John Montecino
Had an oil change done there today. What I really like is they are open and Saturdays and Sundays. I was in and out within an hour. Great guys.....a bit pricey but then again everything is now a days. Good job Redlands Firestone!
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November 2023 by Sarah P.
They've helped me many times with nails in my tire with no appointment. Sure I had to wait a bit, but better than being turned away.
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October 2023 by Sheik Sahadat
My van was pulling to the left they did an alignment, then it started to pull to the right, then the switch the wheels around and it's still pulling to the right now they are telling me that the tires are bad; those are fairly new tires I put on this van. I feel that they were too busy to complete the work like they should have and wanted to get to the next appointment instead of fixing the problem, they found an excuse.
