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February 2024 by Alexis H.
HORRIBLE, WILL NOT BE COMING BACK. initially went in for oil change oil leak and come to find out I had a nail in my back right tire. bought the tire and had it serviced with an alignment. was there with an appt at 730, 4 hours later Ray tells me my back left tire had a swollen area and to keep an eye on the bubble. drove all the way back home and called Midas to see if they could put my spare on the left back tire. Confusing phone call and then Jill calls me and says they can put on my spare for the back left tire. I get there and they put the tire on. Ray then asks me if I wanted the rims switched out because my spare was silver and the rest of the rims are all black. I say sure, and he tells me the tire ripped when they went to take off the rim. Jill starts yelling about how "no one told me they were going to change rims out, now we have to file paperwork" like YOU'RE mad at ME that YOU have to do YOUR job?? they put my bad tire back on, and she's still pissed about the fact she has to do paperwork. she's telling me "this is what happens when you bring in a tire that's 4 yrs old" So you're telling me after almost spending $800 and being a RETURNING customer you're going to gaslight me and blame ME for bringing in my spare that YOU destroyed that YOUR lead mechanic looked over and said the spare tire was a good, solid tire??! so thanks a lot Jill and Ray, I spent almost $800, and am out my spare! walked out after she kept trying to gaslight and blame me for their screw-up. NO "WE'RE SORRY," NO DISCOUNT OR COUPON TO TRY AND MAKE AN ATTEMPT FOR THEIR SCREW-UP, NO NOTHING. JUST JILL YELLING ABOUT PAPERWORK AND GASLIGHTING A CUSTOMER, BLAMING ME FOR SOMETHING HER MECHANIC DID. IVE BEEN COMING TO MIDAS FOR YEARS NOW, AS HAVE MY SIBLINGS AND WE WILL NOT BE RETURNING WHATSOEVER.
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February 2024 by 2. 0
Austin, Jill are amazing. Honest. A place of integrity. I’m bringing my car here from now on and I will tell my family and friends. Thanks for checking the X1. ♥️
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February 2024 by Shelley Zurcher
Excellent service!!!! We were out of town and Jill completely took care of us!!!
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February 2024 by Tusky Three
Very good ?
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February 2024 by Ester U
Great service! Very professional! Will definitely be back.
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February 2024 by Lauren B
Jill is such a nice person she’ll make you feel welcome and help any way she can. Would highly recommend this place!
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January 2024 by Araceli Valenzuela
I love my time here grateful. thank you
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January 2024 by Mista Mav
Checked exhaust free of charge
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January 2024 by Syed Hussaini
Jill is awesome
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January 2024 by Richard Cho
Quick, professional and friendly service! Glad they were able to work with the warranty company to cover the damage :)Service: General repairs & maintenance
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December 2023 by Richard O.
Poor customer service Jill has made my experience negative because of false information, and now I have 2 Midas cards. She wouldn't except the Midas card and said I need to apply for a new card. Today she would not service my car because of a negative review.
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December 2023 by Richard O
Bad experience with Manager **** who misguided me to open another Midas card because they didnt approve my Midas card. They said this card is no longer used here. Today **** said that she would not allow me at this Midas because of a negative review. Now I have 2 Midas cards I cant use.
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December 2023 by Official_ Yhung_Prince
Jill was the best
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December 2023 by James Daniels
I double recommend going to this place they hook me up got me right got me where I need to be on the road Midas is the best place in Redlands maybe even in the country. Thank you guys for hooking me up.
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December 2023 by Devin Martin
Jill is awesome and has great customer service and Ray is such a good mechanic! I can I say that I trust him repairing my car ??