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August 2023 by Mary Ann P.
They do not keep appointments as scheduled. Horrible. Twenty minutes late. We scheduled and came early. They are late and will not help us. We eventually got some help. My mom is elderly and we would appreciate timely service when appointments are made.
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January 2023 by Amelia P.
I have been a wellsfargo customer since 1998. I opened my first account here at this branch in downtown redlands. Today (1/3/2023) like thousands other people I was in line for more than 30 mins inside the branch and when I got to the teller, she told me that I could not get money from my ADP (my wisely)debit card because my name is not on it. I had been cashing ADP (payroll) card for almost 1 year now at soo many different wellsfargo locations, and including this one. Wow, I was shocked since I had never have any problem before. And the teller was asking around if any of the other tellers ever saw my kind of card, and they said NO! And she said that she never saw me in that branch before. Are you kidding me?!? Of course she had never seen me because she is probably new. Hello?!? The manager told me the same thing that at that branch they cannot cash a card with no name on it. If they are not new employees they would know what an ADP card looks like, but apparently since they are new employees in that branch, they didn't have a clue what they were doing. So basically the teller was implying I was a liar. Wow... Usually if I try to take cash out from that card, they just ask for my ID and then signature at the end in the keypad. So today I had to drive all the way to another branch and they helped me cashed out my money from my payroll account. I still love wellsfargo bank although I get a super bad experience from this one branch, but thankfully other branches still treat me nice. But I will call and file a complain to customer service as those at this location need more training for sure. And I also have proof from my ADP statements that I withdraw money from wellsfago banks everywhere. So no, I am not a liar!!!
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November 2022 by Jeffrey B.
I banked here and got disrespected and had my money put on hold multiple times, the female Asian accent speaking worker called me stupid and asked if I was dumb and she hung up on me, I called customer service a second time and the same lady picked up and heard it was my voice and she hung up, I don't understand how someone can hate there job because I just wanted help with a unknown charge on my account.
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June 2022 by Hao P.
Stopped by this morning to open a checking account and to update my online banking information. Lesley (PB) took less than 45 minutes to set up my new checking account and get me online access. I appreciate her friendliness, professionalism, and thoroughness. I have several accounts with other banks (BofA, Chase, US Bank, HSBC, and CUs) that I may close and consolidate with Wells Fargo. Thank you Lesley for all your assistance this morning.
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May 2022 by Jocelyn O.
Came by here because I was in need of cash.Did I mention that I love ATMs? Even though the bank was closed, I'm able to get cash through the ATM.Love it!
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March 2022 by Jess K.
Use to go to this branch all the time, but I will not be going back after their rude and disrespectful security guard!
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January 2022 by Richard F.
I received two offers from Wells Fargo bank and I didn't understand one of them. They told me I messed it up and was no longer qualified. There were no bankers there to discuss other offers, so I closed my account.
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September 2021 by Les B.
Everyone I've dealt with at this branch has been extremely helpful and accommodating. A big thumbs up for Adam Antekeier. Super friendly, competent, and intelligent. He knows his stuff, and will drop everything to help a customer (me) who drops in without an appointment. 10 stars for Adam!
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August 2021 by Julie L.
Understaffed, slow and an unresponsive manager- not paying attention to customer relations (too busy counting beans. She needs to look up and pay attention). Especially when a long time Custer requests a quick minute with re: a death in family. I'll find another branch.
