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March 2024 by Carlos G.
This store sucks, they don't care about your medicine and they don't respect the time to pick up your prescription. Never ever will be back to this pos farmacy !!
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January 2024 by ALEXANDER BISWAS
This is a good pharmacy and I'm appalled @ the ppl who gv them such a low rating. Rude!
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January 2024 by Devin B.
I've been a loyal customer for over three years without issues, but in the past year, a sudden problem emerged. They argued about me not providing an updated address, despite my explanation that I couldn't due to future plans to move. It's perplexing why they think it's acceptable to argue about my own address. Months later, after sharing the new address, they claimed it wasn't the initial problem. The communication has become rude and attacking, which is incredibly frustrating. I've decided to find a new pharmacy, even if it means traveling further away.
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January 2024 by Abhijit M
The review is specifically for the Pharmacy staff and not for the store. The store and its staff are good. The pharmacy has staff with 0 customer service skills or empathy. They seem not to care and reflects a careless attitude, as if they are being forced on the job. No smiles or not even a simple gesture of " sorry for the wait, someone will be with you shortly" They seem to reflect an attitude of, you as a customer have come to us, so, will behave the way we like...very careless attitude and seem to giggle inside with other staff with absolutely no hurry or concern for the long wait. Always late a couple of minutes from the lunch break as well.Would specifically point out the lack of proper customer service for Christian and Joe working at the Redlands Walgreen Pharmacy on Lugonia Ave. Compared to Walgreens, CVS pharmacy has mostly reflected good attitude and customer service. Walgreens corporate management should have the Pharmacy staff undergo some good customer service workshops and teach them to reflect empathy towards the customers
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December 2023 by Joseph P.
I would have just given it one star. However, I added a second star for the hopes that this review will be reviewed by management and changes be made in the pharmacy. Although I reviewed prior customers before having my prescriptions transferred, I felt I would give it a chance because how close it is to my house. Now, the pharmacy just needs to become efficient to the needs of its customers. The staff is friendly, but slow. For the number of people who come to this pharmacy, staffing needs to be efficient. More staff would probably resolve the issue. However, I'll give it another month before I leave, but if you need your medication, call one to two days in advance. Because if your hoping to get it after they pharmacy receives your prescription, good luck!
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October 2023 by Mrs Truthful
Let me start off by saying if I could’ve given 0 stars that’s definitely what this Walgreens deserves! The inconsistency in communication, such as receiving a call about your prescription being ready and then being asked to wait even longer, can be quite frustrating for customers. Additionally, the cleanliness of the location is another concerning issue that needs to be addressed, as I have attached pictures! I have been going to this location for almost 2 years now and I’ve never seen it clean smh It's essential for a pharmacy to maintain a clean and organized environment for the safety and comfort of its customers.Improving communication and reducing wait times should be a priority for this location to enhance customer satisfaction. Hopefully, they take your feedback into account to make necessary improvements for a better experience in the future. But as of now I will be changing my pharmacy so I can make sure I protect my spirit, because this location definitely messes with my energy!
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October 2023 by Saretta Haulcy
Let me start off by saying if I could’ve given 0 stars that’s definitely what this Walgreens deserves! The inconsistency in communication, such as receiving a call about your prescription being ready and then being asked to wait even longer, can be quite frustrating for customers. Additionally, the cleanliness of the location is another concerning issue that needs to be addressed, as I have attached pictures! I have been going to this location for almost 2 years now and I’ve never seen it clean smh It's essential for a pharmacy to maintain a clean and organized environment for the safety and comfort of its customers.Improving communication and reducing wait times should be a priority for this location to enhance customer satisfaction. Hopefully, they take your feedback into account to make necessary improvements for a better experience in the future. But as of now I will be changing my pharmacy so I can make sure I protect my spirit, because this location definitely messes with my energy!
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September 2023 by Nom Marb
The pharmacy sucks!!! Literally stood in line inside of here and they didn’t call the next person up for 27 mins. There were about 5 people ahead of me. So I leave to try the drive thru, and I’m in line behind 2 cars. Currently in line with the drive through for 56 mins.
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August 2023 by Annaleise E.
probably no point in leaving this review amongst the many other poor reviews, but truly the worst pharmacy I have ever used. I have been going here for about a year for my birth control prescription and they constantly fail to fulfill my requests of refill, while also leaving me on hold for 20 minutes, and today decided to tell me that I am "getting my medicine too soon" and despite me having spoke to a rep three days ago with assurance my meds would be there, the woman then refused to order me in my prescription despite my doctors orders. I use this specific prescription/on the specific routine for my health reasons, idiots. Genuinely wish the worst on the pharmacy here, truly the worst of the worst every single time without fail. :-)
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July 2023 by Linzey Ledesma
The pharmacy is veryyy busy and understaffed, I would recommend sending you prescriptions at another location. Or come prepared to be here for 30-45+mins.
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July 2023 by Eddie salas
I got a message stating my prescription was ready I get there and wait in the drive thru for 20 min. Walk inside instead to be told that my prescription is not ready. Always a long wait here horrible customer service. Changing pharmacy’s !
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June 2023 by Kai Lin S.
My prescription is never ready when I come to pick it up every time I'm having to wait 30mims-2hours. When I pick up from Walmart my prescription is already ready to go . I don't understand why it takes them ten years even if I wait a week to come get it it's still not ready and I'm so over it get it together
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May 2023 by Sandra Villafana
They take forever to fill my prescriptions. When I call, they put me on hold for a long time. They actually mixed up my daughter's psych meds with cold medicine!
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May 2023 by Zalak Patel
Horrible management for the pharmacy itself. After scheduling vaccine appointment online, when I went there, they took 50 minutes to process the vaccine information and at the end they are telling me they don't have it anymore? Why don't you update your system so patients can make appointments somewhere else. And why do you wait 50 minutes to tell your patient that you don't have it? Worst pharmacy
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May 2023 by MJ's Two Cents
Absolutely dreadful pharmacy. An average call here takes 30 minutes to go through and if they respond to you - they say something like "I'll connect you to a pharmacy" and then take 10 minutes (at minimum) more. Other Walgreens pharmacies can take extra time too but none of them come close to how bad this is.
