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January 2024 by Govind Mohan
Nicolas Diaz, one of the senior bankers, provides excellent service. Gone to him multiple times to get documents notarized and some other banking services. Always professional and efficient. Five star service from this branch!
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January 2024 by Vinicius Remor
The worst branch of BofA I ever came across! A bunch of employees that are now willing to help you!
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January 2024 by Christopher Michel
The young lady teller at the far right window is best. Friendly, FAST and no mistakes. I think does merchant window but pulls regular customers too. Thank you to that employee for not being lazy and reducing wait time. Customers will not complain as long as the line keeps moving, even if it's slow as a snail. Give that young lady a bonus. Sad thing is forgot her name.
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November 2023 by Abdullah Jamalullayel
I don't really write a review but I will do it for this location specifically. I went there to apply for credit card for traveling purposes and I was clear to both employees, then the one who was assisting me ( Nicolas ) , told I will be able to use the card immediately or wait 24 hours max to use which was perfect to me, and if anything happens I can text/call him anytime . Next day after I arrived I did that and no answer , called the location told he is not working and just simply transferred me to another department that I had to wait 50 minutes and the guy told you have to wait two weeks ! Then called back the location to find a solution but they said I have physically be there for assistance or just wait two weeks . I ended up closing the card
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November 2023 by Abdullah B.
I don't really write a review but I will do it for this location specifically. I went there to apply for credit card for traveling purposes and I was clear to both employees, then the one who was assisting me ( Nicolas ) , told I will be able to use the card immediately or wait 24 hours max to use which was perfect to me, and if anything happens I can text/call him anytime . Next day after I arrived I did that and no answer , called the location told he is not working and just simply transferred me to another department that I had to wait 50 minutes and the guy told you have to wait two weeks ! Then called back the location to find a solution but they said I have physically be there for assistance or just wait two weeks . I ended up closing the card
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October 2023 by Koni-Chi Hua
UPDATED 10/10/2023: I had to miss work to come and transfer funds from B of A to ML because although affiliated, they don't work in sync. Something that should have taken 20 minutes to do at a teller window required waiting 30 minutes until we were able to be assisten by Steven the financial guy with merging accounts. Altogetherspent close to 1 hour for 1 transaction.B of A is seriously a dinosaur among other Financial institutions. They need to get with the 21st Century or face going extinct.# # #Bank of America has been in decline for quite some time, but I am incredibly appalled at the lack of customer service and efficiency from such an old company. I applied for a HELOC on 05/22/2022 and it took them 5 months to review. I called them in mid-September and the representative said "everything looked great, and had been submitted for finalization." I assumed the loan was being approved, but then 2 weeks later I get a call saying I was declined. Pitiful. Don't waste your time with this failure of a financial institution.
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October 2023 by WhiteCollar Nomad
Never enough bank tellers, always a line. Never understood why they will not solve this issue.
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July 2023 by Shizadi Shiz
The Branch Manager and Drake are Extremely helpful. I have been with this Branch since 1997. This Branch Manager knows his customers and makes our banking experience personal not like a business transaction and Drake is extremely helpful. He followed through with all my tasks . Thank you for making the Banking Experience a pleasant one always I have had 4 family members come over due to this Branch Manager and Drake.
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July 2023 by Smb Bms
If I could give zero stars I would. I went there with my daughter to get information about my account balance and a case # and was told to call a phone number or go online. I called the # and was told my phone # on file was some random # I never heard of and that they can't help me and I have to go Back to bank I just left for them to help me. So Bank of America just heightens your anxiety And Gives You the Run Around. So unbelievably Unhelpful.
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June 2023 by Strictly Results ..
Slowest bank in history, and if you have a business account, they still don't assist you before regular account holders. Truly need more teller's working. Never come to this branch..
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May 2023 by Sarah McGill
Went at 1:07pm. There was no one at the window. They told me it’s closed. Why are they opened in the first place and the employees was there … they don’t really care about you and they’re lazy
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May 2023 by กัลยาณี เจริญทํานุกิจ
She have no empathy to customer.I just want to exchange coins and dollar. I don't how much for 1Roll of every coins and she is angry.Please be patien and clam down to your customer.I ask you so polite why you angry on me.I am human be polite to other people please.
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March 2023 by MuffinTin36
I was in this location of BOA in Redondo Beach and was treated like a common criminal. I get rolls of quarters every few weeks. My husband has an account with them, but I do not. They never ask for a debit card or ID, I just hand them the cash and they kindly hand me the quarters. Last time to my surprise there were $1.50 worth of Canadian coins in the wrappers. Today when I went to get my usual monthly change, the woman acted and treated me like I was lying over the fact that they gave me the Canadian coins! She said that couldn't be the case. All I wanted was for them to exchange $1.50 lol. Eventually, the manager said "Just give her a dollar fifty", but this woman was so snobby she still was reluctant to give it to me. She even told the manager I didn't give her my debit card. I don't have one and she didn't ask for it. That's the last time I come there without my husband.
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January 2023 by Amy Hirasuna
Had the most pleasant experience at the B of A branch near del amo shopping center. Worked w/Jesus Camacho who was professional, knowledgeable & very patient. He spent an hour and a half getting thru my power of atty/trust documents for my sister. To make sure everything was done properly, he brought in Wilson Lim who was equally knowledgeable & professional. They both made the stressful experience go a lot smoother.
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January 2023 by Cole Graham
I love this branch. The interior is beautiful and the tellers are sweethearts. They work thoroughly and efficiently. Great place to cash your paycheck.
