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February 2024 by Brandon L.
Do not order flowers from this place for a loved one on a holiday. I've been burned twice now (Mother's Day and Valentines Day) - they failed to make a delivery on both occasions for my wife. Sure, I feel pretty stupid for going back after the first time. Why did I give them a second chance? I'm local and like to support small businesses. It's simply an unacceptable business practice to take orders on a busy holiday revolving around flowers when they knowingly do not have the bandwidth / infrastructure to handle high volume. It almost felt like they had planned different excuses when I physically went to the store to check on my order twice this past Valentines Day. I was reassured the flowers would be delivered in the afternoon and again at night (too late for a Valentines Day gift regardless). I'm embarrassed I gave them a second chance and will discourage friends and family in the South Bay area from giving this place business in the future. Terribly disappointed.
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December 2023 by No W.
Very good customer service. The flowers have been very beautiful both times I have used them. They will deliver, and you can order and pay online. I really liked that the flowers were not delivered at the time they said they would be so they gave me a complimentary upgrade and gave my daughter some free Christmas ornaments.
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November 2023 by Arianna Featherstone
Thank you for making my mom feel extra special with this arrangement! It arrived beautifully and full of gorgeous flowers - she was in awe with the colors and presentation of the arrangement in a real pumpkin! Great service, thank you so much
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September 2023 by Angela P.
I also love the way Brooke Flower decorate our wedding cake. She exceeded our expectations. Thank you once again Brooke.
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July 2023 by Susan C.
DO NOT ORDER FROM THIS FLORIST. I had the most horrific experience. I ordered a$300 arrangement that was not delivered.getting Brooke to respond was impossible. I even went to the store during business hours and she wasn't even there. it went on for 3 wks with my not receiving my money back so I finally had to get my bank to issue a fraud investigation .Terrible experience I should have read other reviews who had bad experiences with her. what ab irresponsible way to run a business
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July 2023 by Sheba P.
Started coversation via email on Friday for funeral on Tuesday. Brooke offered suggestions on how to keep flowers in budget, gave me her phone number to call or text... I didn't hear from Brooke all day and feared the worst. It's late on Monday and Brooke is busting her @$$, sent a photo of the work in progress. BEAUTIFUL I am beyond pleased....THANK YOU!!!
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July 2023 by Savanna Navarro
I recently got married in June of this year, and we went ahead and used Brooke’s Flowers for our bridal party bouquets. And as you may have guessed Brooke worked her magic! I had no sense of what I wanted and Brooke met with me to guide me through what her professional opinions and inputs were! I felt so relieved and taken care of as a bride! I wanted something simple yet beautiful, and that would accent our color scheme well! Brooke was EXTREMELY PROFESSIONAL and communicated well. I was sure not to blow up her phone so her hands could work their magic ?!!!! Thank you so much again for making my day less stressful and the photos stunning!
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June 2023 by Robin Thompson
Two stars because they delivered “something “ on the day I requested. However, it was NOT what I ordered, and I wasn’t given the courtesy of a phone call or text to say they didn’t have what I ordered. They sent an email but I didn’t see it while at work…a call or text I would have received promptly.Adding to the negative experience, I was WAY overcharged for what was delivered. AND my phone call to the shop had not been returned.Very disappointing experience. Just wanted to surprise my son at work on his 25th birthday.
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May 2023 by Tina Montesano
Beautiful flowers and great service! I will post pictures when I pick up my order.
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May 2023 by K G.
Brooke's is fantastic! I came in needing a last minute flowers and Brooke was able to help make a gorgeous arrangement. She is a master at her craft and a delight to talk to. The only place I will get flowers from!
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February 2023 by Alekos Polis
Walked in there at 6pm before they closed. They charged me $27 for 3 leftover roses that they put together last minute. How is that justifiable? Please explain, I would love to hear!
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February 2023 by Robert D.
I came in last minute and had nothing for my fiancé on Valentine's Day. Even though they were overwhelmed, they took care of me and treated me like a VIP. They're true artists with their bouquets and would recommend them to everyone. Thank you so much Brookes Flowers! You guys are awesome! My fiancé loved her bouquet.
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February 2023 by Zack Z.
I ordered well before the cut off time. The drop off was 3/10 of a mile 8 hours later my girlfriend never received her valentines flowers. Plus you cannot call the number list to ask about your order status. NOT SET UP TO RECEIVE INCOMING CALLS. They closed at 6:30 PM but my order still shows IN PROGRESS!
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January 2023 by Alexander Brodetsky
We hired Brooke to do our flowers for our wedding in July. At first, Brooke was very nice, professional and met with us twice to go over flowers we wanted for our wedding. The first and second meeting went well and Brooke took her time with my wife and I to go over any questions we had as well as concerns. Brooke picked the flowers we wanted and the color scheme which we really appreciated. When it came down to finalizing our flowers and plans is when Brooke really let us down.We were supposed to meet with Brooke to finalize our flowers for the wedding and make any other adjustments in our third meeting. My wife and I live in the valley and drove an hour and a half to Redondo Beach to meet with Brooke, only to find out she did not show. We got no message or phone call prior that she could not make the meeting. We messaged her and it took her hours to respond with she was sick and could not make it as well as her daughter supposedly forgot to call us because we were not in the books. We made another appointment with Brooke and when we met her for the next appointment (after the one she no-showed), Brooke showed up 30 minutes late with no courtesy of telling us she would be late because we had to call her again to remind her we had an appointment. When Brooke showed up she walked passed us and stated, "I promise I have a good excuse this time." There was no apology or any accountability whatsoever. At this point we had our appointment and were just hoping she would just show up and do her job the day of the wedding.Well, as you would guess Brooke showed up 2 hours later than the time she told us. My wife called her an hour before we were supposed to take pictures to find out where Brooke was. Instead of being empathetic or apologetic, she said " I will be there on time to set up for pictures if you get off the phone with me." How professional, right? Our chuppah was not set up on time when we started the pictures and also the chuppah was not set up to what and how we envisioned the chuppah would be when we discussed it at our meetings. The centerpieces were rushed and you could even see the green foam where the flowers were stuck in on some of the centerpieces. My wife also had her bouquet preserved by Brooke which was not done correctly and took forever to get back. Oh and it took a month after my wife texted her 5 times to finally get a response about getting the bouquet back. I also had to leave her a voicemail to remind her about the bouquet and to also message my wife back.Overall, I would definitely would not recommend Brooke's Flowers for any special event. Brooke was unprofessional, rude, disrespectful and did not take any accountability for her tardiness, unresponsiveness and her no shows. Brooke was also very disorganized throughout the whole process. I hate to write this and be negative, but it was disappointing all this happened on a day that was so important in mine and my wife's lives.
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November 2022 by Yvette A.
Brooke is truly the best!! I have been going to Brooke for several years and have ordered numerous arrangements from her for birthdays, baby showers, retirement parties and funerals. Not once has she disappointed, if anything she goes above and beyond my vision. I'm always amazed at how beautiful and fresh every arrangement turns out. The arrangements always last. You can see the quality in everything she does. I always get compliments on her arrangements and everyone wants her contact information. I could go on and on about how much I love Brooke. She has made every occasion that much more special and memorable. Thank you Brooke!!