-
February 2024 by M C.
I've been a customer of Centinela Feed since I moved to the South Bay in 2015. As a senior, I appreciate the great sales prices and variety. But I have to say that I will no longer be a customer of your Redondo Beach location. Why? Because almost every time I go to pick up an online order in that location, a woman (sometimes the manager) treat you like a thief. This evening, around 5pm I went to pick up one item. The manager (woman with long dark hair) went to get my order. I pulled out my ID. When she returned she said, "Now I need the last 4 digits of your credit card." I did not have the credit card but logged on to your website using my phone and looked at my order, then gave her the last 4 digits. Then she said, 'Now I need to see the credit card." I informed her that it is a virtual card that I use specifically for your store and that I do not have a physical card. She then stated that I needed to show the actual card. I again told her virtual means not physical. She eventually gave me my order and said next time I needed to show the card. There won't be a next time. (When purchasing with a debit card or credit card, you need not show anything). Is it your intention to make customers feel like thieves? I said this to her. That is exactly how I felt trying to pick up one item that I ordered. -Show order number -Show your id -Show last 4 of credit card -Show credit card When leaving, she said in a condescending way, "Have a nice day." As black people, we frequent places where we're not profiled and also treated with respect like everyone else. This Redondo Beach location profiles and does not treat you with respect. I will not be going back to this location ever again. (PS Torrance location is the exact opposite and treat their customers well).
-
January 2024 by Jim E.
Friendly staff, well stocked, clean store. Large selection of pet foods and supplies. Stopped in for some cat food, quickly directed to the correct section. Prices are reasonable. Good place to find different brands of pet food.
-
August 2023 by P K.
THANK YOU FOR THE wacky EPIC memory that I try to get your staff to redo regularly hahaha best day ever
-
July 2023 by Maria S.
I use these guys mainly for their self serve dog wash. Which is always clean and well maintained, soap and plenty of clean towels always available and included with wash. Staff is always friendly. Greet me as soon as I walk in and ask if I need any help. Affordable priced dog treats and other goods.
-
June 2023 by Sirrell sirrell
Love this place. Staff is super nice and helpful
-
April 2023 by ian barnard
Unreliable dog wash times!2 weeks ago it closed at 6-30pm.Today it was 6pm.I'm going back to Ushampooch!
-
February 2023 by Cartwright Allene
Got to be th best store.
-
November 2022 by Cathleen C.
We love this store! The customer service is top notch. They listen to pet issues (feeding, training etc) and offer great solutions. It is always reassuring to know when trying new products for my dogs that their return policy is very generous. All the employees here have been exceptional. Molly has been very supportive of our feeding issues with our dogs and offered healthy options and support for us. Quality products and incredible staff.
-
September 2022 by gise p
They took away the 5 dollar gift cards they would hand out after purchasing $75 or more. They claim their stores have replaced those gift cards for in store discounted offers. Liars! I've never benefited from those "discounts" I am going elsewhere
-
August 2022 by Quinn V.
Went in looking for something very specific and the GM (Carlos?) was super helpful. Very knowledge of all the options and gave great tips like which one was lower fat for my dig that has gall bladder issues. I can see why he's the GM. My dog started eating again. Thx for your help!
-
August 2022 by D Gralik
Great go to place for my dog food. Small store and limited on treats. They just did a remodel and I do like the new vibe. Dry dog food prices went up considerably. I will shop around to save money. Thanks Centinela.
-
August 2022 by Amy R.
The staff at this location are soooo helpful. They know their stock and are happy to help you find whatever you need for your pet. Plan to try the self serve dog wash very soon.
-
July 2022 by Gabrielle R.
Huge thanks to Madison for all her help! My dog's been having a rough week and needed some all natural, sensitive stomach food, and she helped me pick out the perfect options! Conveniently located in Redondo w a huge parking lot and stays open late so you can go after work! Thanks for everything!
-
July 2022 by Bruce B.
Employees are not helpful and couldn't care less. The self wash is old and hard to operate. I won't be going back.
-
July 2022 by Elisa Sgobbo
Customer service was great, very helpful.
