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May 2023 by John L.
I went to the Citibank branch to pay my Citibank American Airlines AAdvantage Executive Credit Card, which has a $450 annual fee, with cash that I had from selling a motorcycle. However, the staff was condescending and told me to focus on the beautiful day outside instead of not being able to perform a banking function at a bank. The same employee informed me that Citibank bank is not Citibank credit card, which I understand, but they are essentially one in reality, based on their logo and financial reports. I was informed that the only way to pay with cash was to use the ATM, but I didn't have a PIN number. I am unsure if I ever received a PIN number because I do not use cash advances, and obtaining a PIN number requires 7-10 days to receive by mail. It appears that I may not fully comprehend the banking industry's business model. It seems reasonable that paying a card with cash while physically present in a bank branch should be a basic function provided by the bank. Needless to say, I left with the $4,000 still in my pocket. On my way home, I stopped at a Chase bank branch to attempt a similar payment for my Chase Southwest Airlines Priority Credit Card, which has a $149 annual fee. I immediately conveyed my frustration from my Citibank experience to the employee, so she could understand why I might not be the most pleasant customer. She informed me that I could use the ATM and that my PIN for payment would be my zip code. Her instructions were correct, and I completed the transaction in just a few minutes. American Airlines should consider switching the bank their c
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May 2022 by Oscar M.
Trash, will not give change to the general public. So much for convenience. Now I have to type filler to post a sort review. Lol
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November 2021 by K P.
Short version: the manager, Brent, is incredibly rude and doesn't know company procedures/policy. I went in to make a payment two weeks ago with cash and no checking account. Usually it is a five minute transaction. The teller said she needed approval to take my cash payment and went to get her manager, Brent. He said that he was unable to take my cash payment without a checking account and that it was company policy as of a year ago. I explained that I had made a cash payment every month of the life of this loan which has been more than 3 years. As I explained that to Brent, he had a big grin plastered upon his face and was shaking his head, "No," as if he wasn't listening to a word I was saying and that I was completely wrong. I know everyone has come in contact with people like that who work in customer service and don't want to hear what the customer has to say. I asked if there was anyone else I could speak to and he said no. Very short answers. He was rude, condescending and completely humiliated me. I was mortified. It is unbelievable that this man is still employed, let alone a manager. Managers are supposed to lead their employees and provide great customer service. At least the teller did not follow in his footsteps. She was pleasant. I called another branch to speak to the manager to try to get Brent's manager's contact info. It is impossible to get to the Area Directors for this company. Surely there is someone in Citibank that values customer service and can retrain/coach this "manager." After this terrible experience I felt a little bit of relief when the other manager told me I was correct and Brent should have been able to make my cash payment. Hopefully he felt a shred of the humility he made me feel when another manager told him he was wrong. Do yourself a favor and avoid this branch at all costs. Or avoid altogether a bank that does not care about customer service. Managers can apparently treat people however they'd like, no matter how wrong they are and not be reprimanded. Citibank, please do something. By the look of the reviews below, I am not the only person who has complained about this manager.
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September 2021 by Cesar Q.
First time customer & first visit to the branch. Came in today to withdrawal, received a fraud alert, called to verify, validated after a series of security questions. Once I was good to go the manager interrupts the teller & I to tell me I can't withdrawal here today. Looked at me like some type of hoodlum or delinquent. Awkward & uncomfortable experience. Be better
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June 2021 by Maggie S.
This is a review of yet another Citibank branch in the California South Bay area. I went there with full intent of opening a business account with an initial deposit over $10K. Prior to my appointment, I had a lengthy phone conversation with the branch manager Brent Araleta to discuss the details, so I felt confident with what to expect and brought the identfying information requested with me. However, allthough I was received warmly and respectfully, my experience with the new accounts consultant , Hani, was uncomfortable at best. He asked for additional documents, which fortunately, I had with me and willingly surrendered. I am a senior and have opened many accounts in my years with various other national banks, including Citibank. Further, I have held my business for over 30 years. Yet, I was not prepared for the interrogation from Hani about my business. Apparently prompted by a computer program, detailed questions such as my profit margin, number of employees, gross income, past history with other accounts and more was asked. I felt as if I was being interviewed for an investor relations partnering account. What added to my discomfort was the apparent monitoring behind the scenes of the "interview" by the manager Brent, who periodically, would appear unannounced from another location to reiterate Hani's questions and explanations, exclaiming several times over that this information was required and more to follow. When I objected to the monitoring and the interrogative style and nature of the information requested, Brent suggested I would be more comfortable at another bank. He was right. Read....Brent, apparently training Hani, perceived me as a potential transient, short-term account holder, (there is no requirement) and a business risk. During my time in this branch, I also noted the low level of activity and ambient noise there...I observed only 3 other customers during the hour spent there. The other reviews about Brent's demeanor and competence may interest you. Alternatively, many other promotions are offered by reputable national banks currently, so I went elsewhere. Recommend you do the same!
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September 2019 by Jill G.
I have been banking at this Chase Bank for over 20 years now and it remains to be the best branch in the South Bay in my opinion. Everyone is always friendly here and they take the time to get to know their clients. I had a particularly great meeting this past weekend with Abe to open new business checking and savings accounts. Abe made the transition from an existing business account to a new one so smooth and even helped me link up all my phone apps to the new account....and helped me beyond measure. He drives a long commute every day to work at this branch and they are lucky to have him. I remain a loyal Chase Bank client and you guys are the best!
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August 2019 by Artie W.
The manager Brent is the most incompetent person I have ever had to work with. No respect for time or money. If you must use Citibank, go the Manhattan Beach branch office.
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August 2019 by Costin H.
Brent Araneta, the manager, was very nice, knowledgeable and help me solve an issue created by another bank. The ladies upfront are always super nice and there is never a long line.
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April 2019 by Katie S.
Zero stars for policy. This citibank doesn't cash their own checks. They send you to other locations. (Nice employees though)
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January 2019 by Elke K.
I've been banking here for a couple of years. Twice I caused myself some problems with bad planning, but as soon as I spoke with a banker there, they handled my issue and were really nice about it. This week Sadie B. was my angel. She knew how to solve my problem, git the right people involved to help me, followed up on the outcome and contacted me about it. Thank you, Sadie B.
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October 2018 by Lindsay F.
Abe and the rest of the staff here have always been very helpful to my family. One of the best branches out there.
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January 2018 by Kathleen R.
Waiting for a customer service rep for 25 minutes so far. It's Saturday when working people need to come in so please get more customer service reps on Saturday as my time is important too......
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December 2017 by Elizabeth H.
I was here Saturday Dec 2nd,2017 at 12:45pm. I was making a deposit into the ATM in the front lobby when the machine ate all my cash and my check. The ATM wouldn't stop binging at me until Beverly Echeverria one of the relationship bankers came out. Beverly told me that the ATM was SUPPOSED to be fixed...but told me it was having problems with deposits. I asked her if they knew the machine was not accepting deposits, why did they not have a sign out there? Anyway, she took me inside and gave me a claim # and told me hopefully my money will be on my account within 12-48hours!! I told her that this was unacceptable and that I was very upset! Beverly then asked me a bunch of PERSONAL questions as she raised her voice at me. Saying " why do you need the money so fast anyway?!" and then I explained to her I had to pay rent. I also explained that if i didn't have my rent in on time I would be changed a late fee. She then asked me How I pay for my rent, and then asked me why I was depositing the money I needed for rent. How dare she attack me in such an immature, unprofessional way! I am very upset with how I was treated at this branch by Beverly and with how she handled the situation.It was COMPLETELY unprofessional and inappropriate of her to ask me these questions and raise her voice at me; especially since i have been a member with Chase for so long. If you are going to be working with people and be a "relationship banker" you need to know how to handle and deal with clients of all kinds.Unfortunately, Beverley does not know how to do that. I will be closing ALL my accounts with Chase.