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May 2023 by John L.
I went to the Citibank branch to pay my Citibank American Airlines AAdvantage Executive Credit Card, which has a $450 annual fee, with cash that I had from selling a motorcycle. However, the staff was condescending and told me to focus on the beautiful day outside instead of not being able to perform a banking function at a bank. The same employee informed me that Citibank bank is not Citibank credit card, which I understand, but they are essentially one in reality, based on their logo and financial reports. I was informed that the only way to pay with cash was to use the ATM, but I didn't have a PIN number. I am unsure if I ever received a PIN number because I do not use cash advances, and obtaining a PIN number requires 7-10 days to receive by mail. It appears that I may not fully comprehend the banking industry's business model. It seems reasonable that paying a card with cash while physically present in a bank branch should be a basic function provided by the bank. Needless to say, I left with the $4,000 still in my pocket. On my way home, I stopped at a Chase bank branch to attempt a similar payment for my Chase Southwest Airlines Priority Credit Card, which has a $149 annual fee. I immediately conveyed my frustration from my Citibank experience to the employee, so she could understand why I might not be the most pleasant customer. She informed me that I could use the ATM and that my PIN for payment would be my zip code. Her instructions were correct, and I completed the transaction in just a few minutes. American Airlines should consider switching the bank their c
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May 2022 by Oscar M.
Trash, will not give change to the general public. So much for convenience. Now I have to type filler to post a sort review. Lol
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November 2021 by K P.
Short version: the manager, Brent, is incredibly rude and doesn't know company procedures/policy. I went in to make a payment two weeks ago with cash and no checking account. Usually it is a five minute transaction. The teller said she needed approval to take my cash payment and went to get her manager, Brent. He said that he was unable to take my cash payment without a checking account and that it was company policy as of a year ago. I explained that I had made a cash payment every month of the life of this loan which has been more than 3 years. As I explained that to Brent, he had a big grin plastered upon his face and was shaking his head, "No," as if he wasn't listening to a word I was saying and that I was completely wrong. I know everyone has come in contact with people like that who work in customer service and don't want to hear what the customer has to say. I asked if there was anyone else I could speak to and he said no. Very short answers. He was rude, condescending and completely humiliated me. I was mortified. It is unbelievable that this man is still employed, let alone a manager. Managers are supposed to lead their employees and provide great customer service. At least the teller did not follow in his footsteps. She was pleasant. I called another branch to speak to the manager to try to get Brent's manager's contact info. It is impossible to get to the Area Directors for this company. Surely there is someone in Citibank that values customer service and can retrain/coach this "manager." After this terrible experience I felt a little bit of relief when the other manager told me I was correct and Brent should have been able to make my cash payment. Hopefully he felt a shred of the humility he made me feel when another manager told him he was wrong. Do yourself a favor and avoid this branch at all costs. Or avoid altogether a bank that does not care about customer service. Managers can apparently treat people however they'd like, no matter how wrong they are and not be reprimanded. Citibank, please do something. By the look of the reviews below, I am not the only person who has complained about this manager.
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September 2021 by Cesar Q.
First time customer & first visit to the branch. Came in today to withdrawal, received a fraud alert, called to verify, validated after a series of security questions. Once I was good to go the manager interrupts the teller & I to tell me I can't withdrawal here today. Looked at me like some type of hoodlum or delinquent. Awkward & uncomfortable experience. Be better
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June 2021 by Maggie S.
This is a review of yet another Citibank branch in the California South Bay area. I went there with full intent of opening a business account with an initial deposit over $10K. Prior to my appointment, I had a lengthy phone conversation with the branch manager Brent Araleta to discuss the details, so I felt confident with what to expect and brought the identfying information requested with me. However, allthough I was received warmly and respectfully, my experience with the new accounts consultant , Hani, was uncomfortable at best. He asked for additional documents, which fortunately, I had with me and willingly surrendered. I am a senior and have opened many accounts in my years with various other national banks, including Citibank. Further, I have held my business for over 30 years. Yet, I was not prepared for the interrogation from Hani about my business. Apparently prompted by a computer program, detailed questions such as my profit margin, number of employees, gross income, past history with other accounts and more was asked. I felt as if I was being interviewed for an investor relations partnering account. What added to my discomfort was the apparent monitoring behind the scenes of the "interview" by the manager Brent, who periodically, would appear unannounced from another location to reiterate Hani's questions and explanations, exclaiming several times over that this information was required and more to follow. When I objected to the monitoring and the interrogative style and nature of the information requested, Brent suggested I would be more comfortable at another bank. He was right. Read....Brent, apparently training Hani, perceived me as a potential transient, short-term account holder, (there is no requirement) and a business risk. During my time in this branch, I also noted the low level of activity and ambient noise there...I observed only 3 other customers during the hour spent there. The other reviews about Brent's demeanor and competence may interest you. Alternatively, many other promotions are offered by reputable national banks currently, so I went elsewhere. Recommend you do the same!
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August 2019 by Artie W.
The manager Brent is the most incompetent person I have ever had to work with. No respect for time or money. If you must use Citibank, go the Manhattan Beach branch office.
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August 2019 by Costin H.
Brent Araneta, the manager, was very nice, knowledgeable and help me solve an issue created by another bank. The ladies upfront are always super nice and there is never a long line.
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April 2019 by Katie S.
Zero stars for policy. This citibank doesn't cash their own checks. They send you to other locations. (Nice employees though)
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November 2017 by Charlie C.
They don't have a proper area for me to send in my compliant, so I'll just have to post it here. GO to Chase not Citi. Don't bank with Citi, I have been using their services for 5 years now with good standing with my credit card. I received my first late fee because I recently got married. They said they won't help with it since it wasn't a bank error, and won't refund it either because there are other ways I could of avoided it. The customer service rep. only cared that it was the new rule, and didn't try to make things better. I give you business for 5 years with on time payments and you can't even help with one small late fee? No thank you, I have bank with Chase for a long time, and it happened with them recently told me they will reverse since it was my first time and they value my business. Thanks for helping me close my account today, I look forward to closing the rest of my account very soon and moving my relationships with Chase. Poor customer service, poor with banking relationships.
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October 2017 by Yunus R.
Their mobile app made an error showing me that I have an available balance but it was a faulty information. I contacted Citibank over the phone and made a scandal that I was shown a wrong information. And supervisor Danica went to great lengths to calm me down and even refunded $65 of the service fee to ameliorate the situation... That was beyond expectation and excellent customer service regardless that I was a bit rude Danica bit the bullet and took flack to satisfy the customer... that's rare in our country... so I really appreciate what she did!!!