Lids, a popular hat retailer, offers a wide range of stylish and personalized headwear options for customers. According to reviews, the store's knowledgeable and friendly staff provide exceptional customer service, guiding customers to find the perfect fit and design. Customers praise the store's extensive selection, which includes hats for various sports teams and in a variety of colors. The staff is described as enthusiastic, helpful, and patient, even during busy times like the holiday season. One customer was impressed by the staff's ability to locate a specific hat they were looking for, despite it not being immediately available. The store also offers customization services, allowing customers to personalize their hats with embroidery, such as glow-in-the-dark thread. This personalization option was highly appreciated by one customer, who created a meaningful tribute to their wife and daughter. Overall, the reviews highlight Lids as a go-to destination for hat enthusiasts, offering a wide selection, personalized services, and a pleasant shopping experience thanks to the dedicated and friendly staff.
Jordy was really helpful & I was greeted when I walked in. He was able to help me find the right size hat. 👍
October 2023
Dude at the shop shop helped a lot climbing up ladders and such to help me find a hat size for my big ol noggin . Didn't have the size I needed BUT steered me in the right direction right across the hall to their second location.
September 2023
Went on Christmas Eve and bought 3 hats on we had embroidered with glow in the dark thread, the other two were Raiders hats. The workers are so friendly, nice and had so much fun. The place was packed. The assortment of hats seemed endless nice assortment of every sport and every color. This is the place to go for a good... read full comment
