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October 2023 by elisabeth aline turski-Bersanetti
Customer service reigns supreme at this small chain of European shoe stores. Saw a pair of Spanish clogs at their Santa Barbara store. The wonderful German manager ordered me a pair and I picked up in Redondo a week later. Shoes lines are extremely well designed and curated for comfort and style, but not cheap. ( i.e.walk all day in them) My cobalt blue clogs were $180 and I get compliments every time I wear them. ALL DAY comfort. I will be back. German, Spanish, Italian, Danish and US brands.
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August 2022 by Toshi I.
Oh my...sole! This store carries high end comfortable shoes. Hadn't been in this newer location since they moved from their former location right by Trader Joe's. Stopped in for a Birkie refresh. Had my eye on a specific wedge style I had seen online but changed my mind when I spied a more practical style which turned out to better suited for versatility. The woman who assisted me recommended I try the narrow size as Birkenstock's tend to run wide. It fit well and I'm pleased with my purchase. Will be back. Street metered parking.
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January 2022 by R f.
I've shopped this store many times over the years .. they carry some of my favorite shoe brands. Today my visit to the store was different because of Nora who is an exceptional salesperson. She is so knowledgeable about the wide variety of shoes in the store, the designs, the comfort level. She took the time to show me shoes throughout the store that she thought I might like. I bought a great pair of shoes thanks to Nora! Great customer service.
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November 2021 by Valena Munoz
It was my favorite shoe shop for years. But I have been back 4 times in the last 6 months. The woman manager ceases to help and ask if I want to try anything on.im fact, it is like she ignores me on purpose. I've left all four times and will never be back. I will visit the other locations.
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August 2021 by Denecia Jones
Great service. I bought a couple of very comfortable and cute shoes here. Highly recommend it to others.
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July 2021 by Shannon Sabino
The woman who helped me here was sooo friendly and helpful! My old Birkenstocks were....a little bit ragged, and I figured I'd just buy a new pair online. But, I walked by and saw Birks in the window and decided, hell, let's see what they got. Not only did they have the shoe I was looking for, but the woman took one look at my feet+shoes and told me I was probably narrow size - whoa, my old pair *was* a narrow size, and I had completely forgotten! Phew....I would've bought the wrong size if I'd purchased online.Super knowledgeable and friendly, and a pretty good selection of both comfy shoes + good looking heels.
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July 2021 by Mohamed Elgendy
Outstanding customer service. Great shoes selection.
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March 2021 by Lissy M.
I had such a good experience here!! Ali was absolutely lovely, she was so positive and complimentary, we came in with the intention of buying one discounted pair of shoes and we wound up leaving with three pairs! The shoes are so unique and great quality! I will absolutely be coming here again!
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September 2020 by Javier A.
Not at all happy that all... that most of their shoes that they sell are "Close-Outs Shoes" They are Shoes that the Manufacturers stopped making.They buy the shoes from them very cheaply and then they Resell them at a very Higher Price to their customers.Thats what the lovely Manager told me, infact, she was also looking to work else where because she wasn't too happy working there. She also told me, that they have a large turn around in their employees, no one ever stays there.
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February 2020 by Cynthia AP
Had fun shopping here! The lady that helped me Allie was totally awesome helping me pick out the PERFECT shoes for my wardrobe. Thank you again!!
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August 2019 by Karen S.
A friend had shopped there and loved the shoes and service by Pat. I was fortunate that Pat was there the day I went in. I have issues finding comfortable shoes having had numerous foot surgeries. Pat was so helpful and offered many shoes to try. I ended up getting the Venus slip on that felt like slippers. I have told my friends about the varieties and the marvelous service Pat provided. I will be back!
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July 2019 by Elyse G.
This is an update of my previous post. It is a thumbs-up for the former manager of this store (she is no longer with the organization), who saw my post and intervened with her former management to get me a refund. She gets 5 stars, but I gave the store 3 stars because there would not have been a good outcome without her intervention. In short -- the former manager contacted an executive with the company and explained what had happened. He wrote me to say he was authorizing a refund. It took more than two weeks to get that refund check -- most of the time lost in the lag between his commitment to me and when the check was actually written (based on the check date). It should not need that much intervention for a store to show a commitment to the consumer for satisfaction. Note that the executive never apologized, never indicated that any changes would be made ... just accommodating the request of a very professional former manager.
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June 2019 by J. F.
The store is great - the shoes are nice But the online store processes credit card sales for shoes they later claim are out of stock, but does not refund your money, claiming that they haven't received the money yet and referring you to a second customer service person at a different telephone number where you can leave a message. I have received an email indicating they are refunding $0.00. Will call my credit card to report.
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June 2019 by Alex M.
I stopped in today as I was walking the village. Even through their recent move Patricia made the time to come out and talk to me and see how she could help. Lots of helpful questions and just a great selection of shoes, Birks, flip-flops, etc. Overall, just a great customer service experience with lots of helpful suggestions. Bottom line: I'll be back and highly recommend.
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May 2019 by melissa gallagher
Great shoes, excellant selection, the most comfortable and stylish
