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February 2024 by Kevin Winn
Nice selections
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January 2024 by Danni B
Very nice
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November 2023 by Moira H.
This store has a new manager who couldn't have been more helpful. We almost didn't come to this Shoe Palace because the reviews were so bad but rest assured you will receive great customer service here now. He located the item we were searching for and made a call to a different shoe palace that had it in stock. Thank you, our daughter was thrilled.
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August 2023 by Mrs E.
This is the worse shoe palace ever! They should go out of business already! No wonder no one wants to work at this location. I called to ask if this location was getting a shoe drop and they act like I was asking to borrow money or something. I will never come back to this locat again
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April 2023 by Henry Martinex
History mystery
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February 2023 by David A.
First off horrible customer service from the District Manager! I came in 2/14 to purchase a shoe for my Son's Birthday. When I paid at the register their system "crashed" so it wasn't able to print out a receipt but it took the money out of my account. So the following day I double checked and yes it posted to my account and they still wouldn't give me the shoe. The District Manager "suggested " I dispute the transaction with my bank and she would hold the shoe for me to come in and purchase again. Long story short I called to see if they had the shoe and they sold it. I basically paid for a shoe, am waiting for a refund still, wasn't able to get a shoe my Son wanted for his Bday and they couldn't offer anything to compensate me buying another shoe.
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February 2023 by Edy M.
My fiancé came to this shoe palace last week to buy a pair of shoes that seemed to only be available there. While he was purchasing the shoe, their system froze right when his card was accepted. They said that the purchase did not go through on their end because a receipt didn't print but on his banks end, the transaction went through. The employees tried their best but asked us to call the back to confirm if the charge had actually gone through, and it did. They said they couldn't give us the shoe because their district manager said the transaction didn't go through on their end. They also said that this happened before because their card reader was malfunctioning. So we left with no shoe and the money taken out after an hour. The next day the district manager called my fiancé and said just to dispute it with his bank because it would take longer on their end. She also said she would have the employees hold the shoe and tell them not to sell it. We still have not received the credit and he called the store today to be told the shoe was sold and no one told them to hold it because this is a well sought after shoe. No refund, no apology or discount offered. No one seemed to be concerned. Terrible experience. Will never shop here again.
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August 2022 by LaMeka Y.
The service in this store is absolutely the worst ever. Monday August 29,2022 my mother and I go into the store greeted by loud obnoxious profanity filled rap music. The two employees in the store didn't care to assist us, the female was more concerned about posing showing me her shoes because I had on special sneakers. My question is why was she so concerned about posing in front of me than assisting me with my shopping. The other employee was just as non concerned as she was, this store needs new employees or shut the store down. When I come in a mall there is a special vibe I look forward to feeling every time and going into this store definitely felt like a rainy day. The two employees had no idea whom they had in the store but there is no need for extra's but simply put we could've changed both of their lives but those funky attitudes killed everything. If you're reading this I do hope you have a better experience or maybe you won't until these two get fired. Yes that's very harsh but true. The time of day was during the 4 o clock shift, so to every higher up person please look into this and do something about it please...
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April 2022 by George A.
Great customer service, David (Store Manager) was very helpful and attentive to our needs. He wasn't pushy or following us around but gave us our space and when we needed help or advise he was there and easy to contact. Probably the only store Worth shopping at in the whole mall besides Spencer's and Hot Topic. I definitely recommend this specific location for your shoes and clothing apparel. Thanks again David!
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December 2021 by Gisel Medina
Great experience, everyone was friendly, chill and super helpful. Shout out to the best employee ever. L.L. Thank you for all your help.
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December 2021 by Edwin Beltran
I went in to look for a size 13 and Tyrone didn't give me my size 13 then proceeded to make rude comments about my momma
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November 2021 by Louis Garnier
Before I ended my night I wanted to give a shout-out to the young man at south bay galleria Dj, this kid showed great service on my first time visiting the shoe palace and I respect excellent service.
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August 2021 by Alisha Fanter
I went here while on vacation last week and purchased a pair of shoes. When we got home(Utah) I took the shoes out of the box and they were two different sizes. I called in hopes that we could find a solution. I was told I could return them to any shoe palace, however the nearest one to us is 2 hours away. When I told the girl this she said “oh well sorry about that”. Very disappointed.
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July 2021 by Terry s Boyland
Great shopping with all the major stores.an even some restaurants & hotels near bye
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May 2021 by Lowkey Ballin
awesome
