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October 2023 by Jonathan A.
Tried to apply for a checking acct. Was told paystub wasn't enough proof of address. Submitted Utility. No reply. Called, was told someone in another dept would follow up, no reply. Left another message for a manager, no reply. How hard could it be to setup a new account?
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September 2023 by Mary M.
I opened a bank account there 3 months ago, and I regularly go to the 2 locations in South Bay. I found the tellers are friendly and personable. There rarely is a line and they take their time with you to make sure you are helped.
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September 2023 by Jennifer M
Just called about a financial issue that was causing me a lot of stress and Bianca helped me through so much of the process and made my life so much easier!!! Thank you!!
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January 2023 by Felix Credit Candie
Southbay CuAccount DetailsAccount typeOther LoanAccount statusClosedBalance$0Monthly payment$0Interest rate0.00%Date openedMay 2018 (4 yrs 3 mos)Sub zero ratingIf there was a way to give less than one star to give this Bank THIS BANK IS A FRAUD!! THEY RIP YOU OFF AND DESTROY YOUR CREDIT!! Sadly, a NSF fee hit my account. I PAID the 35.00 fee. Only to find out SBCU reported a 35.00 NSF fee to the credit Credit Bureaus ANYWAY. I have been working on building my credit pre-pandemic and establishing banking relationships. What a complete surprise!I left work early on multiple occasions to come into the bank and not be heard. Ive left messages on FB instant messager, I hve disputed the amount with credit bureaus and someone has the nerve to respond from SBCU, left a negative review on SBCU page HOPING THEY would respond. Thinking SBCU would see the review and respond. I finally spoke with someone in the bank she said the Mgr would call me back, what a surprise no return call,Not only did they do absolutely NOTHING!!!! They don't return phone calls, no phone number to contact them they never answer,no nothing. This is the only negative on my credit file and its costing me future credit opportunities and high-interest rates .I will be filing a complaint and claim with the FTC (Federal Trade Commission) Trust Pilot and BBB, TWITTER, RIP OFF REPOR, Senator Ben Allen's Office, and CC Congressman Ted Lieu office. No customer should have to go through such extremes If you're considering this bank RUN. If you can get another bank do so; there are plenty of legitimate banks who will not ruin your credit report and call you back. This is a painful and stressful experience. I wish I never used this bank.
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November 2022 by OnThe Element
Two hours trying to get in contact with someone for help and no answer. This credit union can't handle their own customers . Please do no add customers if you can't service the ones you have. Expect no service once your a customer .....
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October 2022 by Adel Hamad
I've been a member since 2019 . I can't get anyone on the phone to help me. Account online was disabled , can't get through to customer care without my membership number and noone answers the phone. I do not recommend this credit union
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September 2022 by melanie biondi
If you live in the south bay this is a must!! Best bank I’ve ever had. I’ve been with all the big banks but they don’t care and they’re horrible. But sbcu is always on top of it. Fast, efficient and the best most friendly customer service experience I’ve ever had. Usually I never have to go to the branch cause I can do everything through the online banking or over the phone. But if I do it’s the best experience always. Super warm happy welcoming! They remember me even if I haven’t come to the branch in a year! Very personalized super attentive. The branch is always so cute and cozy, none of that cold corporate feeling when you go to the big banks. They even offer me coffee or water if I’m going to be there for a few minutes. Literally best banking experience. I’m never switching banks, I hope I never have to.Thank you so much SBCU and all the great customer service representatives!!!
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September 2022 by Credit Candie
Southbay CuAccount DetailsAccount typeOther LoanAccount statusClosedBalance$0Monthly payment$0Interest rate0.00%Date openedMay 2018 (4 yrs 3 mos)Sub zero ratingIf there was a way to give less than one star to give this Bank THIS BANK IS A FRAUD!! THEY RIP YOU OFF AND DESTROY YOUR CREDIT!! Sadly, a NSF fee hit my account. I PAID the 35.00 fee. Only to find out SBCU reported a 35.00 NSF fee to the credit Credit Bureaus ANYWAY. I have been working on building my credit pre-pandemic and establishing banking relationships. What a complete surprise!I left work early on multiple occasions to come into the bank and not be heard. Ive left messages on FB instant messager, I hve disputed the amount with credit bureaus and someone has the nerve to respond from SBCU, left a negative review on SBCU page HOPING THEY would respond. Thinking SBCU would see the review and respond. I finally spoke with someone in the bank she said the Mgr would call me back, what a surprise no return call,Not only did they do absolutely NOTHING!!!! They don't return phone calls, no phone number to contact them they never answer,no nothing. This is the only negative on my credit file and its costing me future credit opportunities and high-interest rates .I will be filing a complaint and claim with the FTC (Federal Trade Commission) Trust Pilot and BBB, TWITTER, RIP OFF REPOR, Senator Ben Allen's Office, and CC Congressman Ted Lieu office. No customer should have to go through such extremes If you're considering this bank RUN. If you can get another bank do so; there are plenty of legitimate banks who will not ruin your credit report and call you back. This is a painful and stressful experience. I wish I never used this bank.
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April 2022 by carol R.
I absolutely loved my experience dealing with South Bay Credit Union. I've never been a member of a credit union before and the experience was absolutely excellent. The staff was super friendly, knowledgeable and helpful throughout the entire process of applying for and receiving a vehicle loan. Cannot rate this experience highly enough. This is one super great organization. Many thumbs up!!!!!
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April 2022 by Mary Elias
Recently had a very rewarding experience with South Bay Credit Union. August last year I refinanced my automobile thru the credit union with Sarah Aguilar at 23%. I was financed thru the car dealer at 28%. Sarah told me if I brought my score up I could refinance again. I did just that and, to her word, she refinanced for me once again at 8%! I also had an unsecured loan I had taken for $4,300 at 23%. She refinanced that loan for me as well at 13%! The savings I will have over the percentages of both loans brought down to the incredible percentage will provide me with the opportunity of actually making payments and the majority of the payments going to the principal rather than 90% interest.Thank you Sarah Aguilar!!!!I would strongly recommend South Bay Credit Union to any and all. You get the personal care everyone deserves.
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April 2022 by Cherri Bell
Amazing experience at SBCU! From the time you walk thru the door - the atmosphere, the energy, the people who work there! Unlike any credit union I’ve ever been to! Shout out to Sarah Aguilar and her team for making my transaction so easy!! Her knowledge and guidance through the whole process was a tremendous help in determining my needs. So thankful to have found them and recommend SBCU to anyone considering a credit union!!
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April 2022 by Cherri B.
Amazing experience at SBCU!! From the moment you walk thru the door - the atmosphere, the energy, the people who work there! Unlike any credit union I've ever been to!! Shout out to Sarah Aguilar and her team for making my transaction so easy! Her knowledge and guidance through the whole process was a tremendous help! So thankful to have found them and recommend SBCU to anyone considering a credit union for their needs!!
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March 2022 by Alyssa L.
Sarah, the Relationship Manager, was 10/10 helping me get setup with my new account. Thrilled to be part of the South Bay Credit Union family!
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March 2022 by jacque H.
I have using Sarah Aguilar as my loan agent for years!! If I could give her 10 stars I would. She is efficient, sweet and just a pure joy to work with. For any of your needs please see Sarah! She is absolutely amazing!!!!
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August 2021 by Nick A.
At one time this credit Union had good customer service. Has faltered severely in more recent times. Very slow if at all responses. Dated and cumbersome online banking experience. Poor management.
