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March 2024 by Cristian Baumann
100% recommended. They fixed a problem with the shifting and chain system that 4 other stores were not able to repair.Paul and his team are going to be in charge of delivering real customer service. I'll buy my next bike here?????
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March 2024 by Jason Knowlton
Ordered a pedal-assist bike from Trek and delivered to Sprocket. Bike was assembled and delivered to my home. All my questions were answered. Highly recommend.
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February 2024 by lodovico pizzati
great service!
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February 2024 by Vanessa Carey
The staff here is super informed and very helpful.
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February 2024 by Sheila Parker
This bike shop is fantastic. I ride both track and road and they always have the most unusual items at hand. When I need new special track tires, they always have them and often they are the only bike shop in the South Bay to carry them. I’ve gone in for, some very bizarre Bike part requests and they are the only shop they can help me. Also, every time I’ve brought my bike in for a repair or problem the turnaround is unbelievable. Usually the next day, depending on their workload, and sometimes they’ll just fix it on the spot. Lastly, the workers and owner are so friendly, knowledgeable and helpful. I’ve never had a bad experience.
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February 2024 by Alli Kanak
Marc and Paul made my bike assembly and delivery so easy and unbelievably fast. Shop here!
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January 2024 by Sheila P.
This bike shop is fantastic. I ride both track and road and they always have the most unusual items at hand. When I need new special track tires, they always have them and often they are the only bike shop in the South Bay to carry them. I've gone in for, some very bizarre Bike part requests and they are the only shop they can help me. Also, every time I've brought my bike in for a repair or problem the turnaround is unbelievable. Usually the next day, depending on their workload, and sometimes they'll just fix it on the spot. Lastly, the workers and owner are so friendly, knowledgeable and helpful. I've never had a bad experience.
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January 2024 by Alli K.
Marc and Paul made my bike assembly so easy and unbelievably fast. Super communicative, knowledgeable, and friendly. Shop here!
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January 2024 by John Pergande
Service was Like meeting a great old friendwho was only concerned about how my next bike riding experience would turn out. The best.
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December 2023 by Isaac Arthur
There was an initial misunderstanding about what services the shop was able to provide on ebikes purchased from this shop (they service ebikes, but only models they've sold or specifically work on - check with them before you bring in a random ebike). I was mistakenly told a bike I purchased was unserviceable, despite local service being one of the main reasons I purchased the bike here to begin with (side note - always buy local so you can get stuff serviced. Certain brands might seem pretty rad but can have months long backorder issues for parts and a void of local services!).Marc, Paul and Omar worked together to figure it out and clear things up immediately. I had also made a mistake about timelines, and they worked to make sure the experience was positive.My other experiences here have been positive, so very excited I can switch this review back to 5 stars.
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November 2023 by A S.
Excellent service, knowledgeable, and friendly. Thank you for your help with our bike rack Mark!
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November 2023 by Michael A. Luna
Good Bike Shop
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November 2023 by Diego Cristales
Super professionals
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October 2023 by Benson Yamasawa
Marc was a great help choosing a bike for my son. Getting the right size and color he wanted. He also went above and beyond helping me with a recall issue for my old bike. Will definitely be sending anyone looking for a bike to Sprockets.
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October 2023 by Benson Y.
Marc was a great help choosing a bike for my son. Getting the right size and color he wanted. He also went above and beyond helping me with a recall issue for my old bike. Will definitely be sending anyone looking for a bike to Sprockets.