-
August 2023 by Tina Hansen
Lisa is just the very best! I have had many items embroidered for my children and grandchildren, friends and family. It doesn’t get any better!!
-
July 2023 by tina phillips
Lisa is just the very best! I have had many items embroidered for my children and grandchildren, friends and family. It doesn’t get any better!!
-
June 2022 by Stacy P.
I brought in a bag I bought for my mom's birthday. I was really happy to hear that they could personalize it the way I wanted and they could have it ready in 2-3 days. It turned out that they had it ready in 24 hours.
-
May 2022 by M.R.
I was not expecting this experience based off the reviews and research of this company. What I received was a total lack of professionalism and accountability from employee, Lisa. Here it goes: I called this place on a Thursday and spoke with Lisa about an item that was advertised and available on her website. I was almost going to purchase it online, but good thing I did not; I chose to call the store directly to order it over the phone instead. The initial phone call with Lisa was great; I asked her if she had the medium brown bed still available, and she said "I just sold it last week" (update your website then). She essentially assures me she can get the product, but it might be a different color than I wanted to which I indicated was no problem at all. She says she just needs to text the woman who owns the company (wholesaler) to get the product and she'll call me back. Mind you, during this initial conversation, she proceeds to talk up the amazing product and takes down my complete shipping information. I hang up happy and eager to hear about what color I'll be receiving. Thursday evening rolls around, and I get the feeling something's up, so I hop online to her website, and low and behold, the item(s) are ALL listed as "sold out." Sizes and COLORS. Friday rolls around, and I finally call her about 20 mins before closing time because I know she's not calling me. Lisa answers, and she immediately tells me that the woman she purchases the product wholesale from was supposed to call me. Excuse me, what? I told her that I did not get a call, and now I'm wondering why this lady should be calling me when I initiated business with Lisa, not her; it is not the wholesaler's problem to solve. She proceeds to tell me how she can't give me the price that she advertised the item for, she only gets 30% off at wholesale, that they are way more expensive now, and that she "hasn't updated her website in two years due to Covid." Okay, not okay, why am I hearing this? What does this have to do with me? The appalling thing is, not ONCE did Lisa apologize to me. As a retail business, your job is to satisfy your customer and be humble and apologetic if you can't, especially when it's your mistake. Be humble and apologetic about your false advertising and for the fact that your website hasn't been updated in two years. Do your research with your wholesale people FIRST before you practically guarantee product delivery to a customer by taking down their complete shipping information and talking about how much they will "LOVE" it when it arrives. Instead, I received nothing but excuses, defensiveness, and even rudeness out of nowhere from Lisa: "I'm not gonna call you at 10:00 at night." Did I imply that? No. Isn't that obvious? I guess not to everyone. Regardless, I stayed calm and asked how the situation would be resolved. Her response: "Do you want the number for the wholesaler?" No, and it is totally condescending and unacceptable that you would ask me that.
-
April 2022 by Dee S.
I am a repeat customer and everytime I have something done , it comes out PERFECT !!!! So, ...... today I said to myself after picking up my latest order , " I need to do my yelp review " ..... so here I am . 5 stars always , beautiful work, excellent service , Lisa is great and if you know a good monogram when you see one .... There is no reason to go elsewhere. Thanks Lisa !!
-
May 2021 by Mary McPherson
I love The Monogram Shoppe! Fantastic service, beautiful monogramming options, and love the inventory of many unique items. Customer for life!?❤️?
-
April 2021 by Theresa R.
What a hidden gem of a shop! I've gotten several items monogrammed and they turned out great! The store carries so many beautiful purses, travel bags and travel items. As well as items for bridal, babies etc.... You must stop in to check out this wonderful store in the Riviera Village! Lisa is so wonderful and extremely helpful!
-
April 2021 by Andrea Przybysz Arreola
Did an amazing job monogramming a blanket for me. Superb quality and came so quickly, will definitely order from here again without hesitation! Absolutely beautiful!!
-
March 2021 by Wendy Leggett
I'm a fan for life of Lisa & The Monogram Shoppe!! I don't know the last time I had such amazing service! Every inquiry and request I made was met with a "Yes!" along with additional suggestions to make the gift (monogrammed baby blanket) even more special. The specific color thread I wanted (mint green), the quick turnaround to ship (ordered Thursday-arrived Saturday), the beautifully wrapped gift with handwritten note (big satin bow)...this is just the beginning of Lisa's incredible customer care. I will tell all my friends about this wonderful experience and I look forward to working with Lisa again.
-
March 2021 by Wendy L.
Lisa & The Monogram Shoppe are incredible!! The responsiveness, quick-turnaround, generous suggestions, and more make me a fan forever! Lisa designed the perfect newborn gift (monogrammed Giraffe baby blanket with mint green thread and a heart, beautifully gift wrapped it and shipped it...2 days from order to arrival! Amazing!! Lisa's customer care was wonderful. I can't wait to work with her again and I'm already recommending her and The Monogram Shoppe to family and friends.
-
March 2021 by Tom C.
Beyond great. I spent the last 20 minutes trying to rate TMS six stars, only to find out they go up to five. Must have a talk with the Yelp people. I could go on and on, but what is important to convey is three things. Lisa does great work. Never look past expertise, and Lisa has much. Second, she is prompt. She did an embroidery job for the daughter's jacket, and we were beyond excited with the quality (and cost) of the work. Lastly, and most importantly, she cares. She understands that her work product is important to people, and she is passionate about her service. It would be great if she offered COVID vaccinations at her store, but that's beyond her control (smile).
-
December 2020 by Sharon B.
This place is amazing!! They stand by their work and I am so happy with the job they did for me. It was done in a timely manner and with the best attitude. I would highly recommend them.
-
September 2020 by Beachsidetherapeuticservices Redondo beach
I am so glad I found this place they have the best customer service ever ! and the highest quality work for all my T shirts for my business I really appreciate the kindness Lisa and the staff give me and everyone! I will never go to a different shop for my shirts I am a customer for life!
-
July 2020 by Kelly Barry
Such an awesome place, ran into the original owners dropping off a blanket to get monogrammed, supporting local!
-
June 2020 by Kelly K.
I have purchased items in the past and made special blankets for the shop to personalize. Thought I'd show their beautiful work. Thank you! It's not easy to monogram on satin blanket edging and you did a magnificent job!