October 2017 by E. S.
Long, but I think worth reading: It's rare that I write a negative review, and I had heard mixed reviews about Trax. However, this morning at Trax I was treated with total disrespect, argued with, and verbally attacked, all because I said I was allergic to a dog one of the stylists (?)/ owner (?) allowed into the business. As a new client unfamiliar with the business (and who'd not seen a dog when I'd come in last week), I was appalled that these behaviors were displayed at all. In addition, I suppose for spite and attempts at maximum humiliation, the stylist did this loudly, and in front of other clients there. I had visited last week to meet Sasha. I had given her my phone number (and the receptionists as well) so she could call me yesterday as agreed to let me know whether she'd been able to get my formula. She never called me, so I didn't even know if she'd work with me today at 10:00. I went anyhow. After she learned about the allergy issue, she seemed a bit concerned and I told her I would know within 10-15 mins. if there was any reaction. She kindly offered to do my hair and said that if I started reacting, she'd make it so I could just leave and wash out the color at home. However, when asked if she'd ever gotten the formula or a substitute, she seemed to get upset, raised some boxes on her space where I'd just sat down (and hadn't seen them), shook them, and said that yes, she'd gotten the formula. When I said I'd been kind of waiting for her call yesterday, she acted annoyed and said that she'd lost the slip of paper she'd written my number on. Actually, I think she'd just forgotten to call. She went in back to mix up the formula, but I got the sense that between her worry about potential allergic reaction and my mentioning the no-call, she might not be comfortable doing my hair. Again, though, I wanted to give it a try and put on the apron. In the meantime and at the start of the visit, I'd asked whether the dog could just be moved away from the front station I'd be using. The dog owner/stylist (?) argued that I "would not be allergic to" her dog since it was "hypo-allergenic." I've heard this argument before but am still affected by such dogs--my allergist told me there was really no non-reactive dogs for people like me. I said such, mostly to correct her assumption, and again politely requested that maybe she could move her dog away from where I'd be sitting. She stood eyeing me for a moment, and then, obviously grudgingly and angrily (ie: without a thought to make me, the customer, comfortable about my limitation) moved her dog to a cage near the back of the salon. She acted personally offended that I'd asked for even this reasonable accommodation. How dare I? When she came up front again toward a client, despite her ungraciousness, I thanked her. I added I had meds in my car if I needed them, so this shouldn't be a problem. I know she seemed upset by having to move her pet, so I thought it would be the right thing to acknowledge her help by a "Thank you." I should have spared my breath. Instead of a gracious, understanding "Hey, I understand--no problem" or "It's ok; I know some people are allergic," she attacked me verbally. She said, " Well, I guess you'd need those meds since you'd be allergic to the world, wouldn't you?" I just looked at her, stunned. She continued: "There'd be dogs in a lot of businesses, wouldn't there? You'd be allergic to the world." Unwilling to be subjected to what was now an obviously hostile environment (I think these 2 women were the only 2 from the business there), I said, "That's it," and stood up to get the cloak off. I didn't address her. However, she