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January 2024 by Chuck Tipton
Great fast service, shipping, labeling, pickup of shipping, PO boxes, xerox and other services. Well staffed and a fair sized parking lot. Next to Carl's Jr
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January 2024 by mariana castro
Jamal went above and beyond by helping me ship my scooter today. 5 star service!
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January 2024 by Lauren P.S
This place decided to play a sick joke on me, or so it feels… I went in to make a return for shoes I purchased. I kept the shoe box inside the UPS box it was shipped in. The girl at the desk told me they’re not allowed to take boxes back. NOT SUSTAINABLE. How can you not just use the perfectly good box and/or why can’t management keep a “resuse” a box area, this isn’t the first time I’ve dealt with this at UPS btw this is a company wide policy that does absolutely nothing for the planet.So I decided to take it upon myself to leave the box tucked in a corner since this person refused to take it. And today I look outside and someone has taped the box and brought it or shipped it back to my house completely empty. Therefore using even more resources just to what… prove a Point? This is insane behavior and I don’t know if it was an accident or not but something feels extremely strange about this, dystopian, capitalist, and just disgusting.. there is really no reason why we can’t reuse a cardboard box and offer one to others who might be in need. Horrific and disturbing.
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January 2024 by Shane Smith
Here’s a Christmas story for the ages -Living in LA while my daughter and her husband reside in Arizona means our holiday gifts involve a little extra magic.I admit, mailing stuff isn't my forte.And with the LA mail service not being the best (politely speaking), the struggle is real.Fast forward to a week before Christmas, my gift had been still sitting in the closet.Almost for a year.The dread of admin work had me avoiding the post office until the last possible moment.Deciding between the long line at the post office and a big drive to UPS, I opted for the latter.Mainly for the better customer experience, despite the added expense.Post office lines can be brutal, but hey, who likes admin anyway?I got everything done at UPS in Redondo Beach in 4 minutes and drove back home.But it struck me as soon as I entered our house–did I even write the right address?Knowing my track record with admin,the chances weren't too high.Checked and yep, got it wrong.My daughter had just moved to a new address.Called UPS, and guess who picks up? Austin. The man I just met at UPS."Hey Shane, I saw you just at the store, what can I do for you?" The man remembered my face in the holiday rush.Turns out, they'd already loaded the truck.Austin, the superhero manager, said he'd have to unload but promised to call back once everything was sorted.Few hours later, a callback.New tracking number, no extra charge, and a sincere apology for the delay.Austin went above and beyond, for me just to make things right.He could have easily said it would take time.Or, charged me more.But no.I've made up my mind – UPS, with Austin at the helm, has won my loyalty forever.Sometimes, the holiday spirit comes in a brown delivery truck.Thanks Austin!!!
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December 2023 by Mariama Kollie
Just had the most pleasant experience with the cashier named Chelsea! She helped me with all I needed and was so incredibly friendly!
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October 2023 by Angel baby squeaky
They were so helpful today with mypaperwork , that I needed notarized.Also. they have been so patient when I need to send back to Amazon. Very positive workers.
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June 2023 by Orsina N.
Very busy store with many workers and customers. All the employees know what they're doing (notable only because that seems to be a rarity lately, sadly), and all my different services have gone very smoothly. Clean and tidy. The only thing that'd be nice to see is workers being more welcome, encouraging, and smiling, because it can be a intimidating walking into a tight space like that and not knowing what you're doing.
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May 2023 by Kenwood G.
Always open as posted, almost never at wait, friendly employees - and that's why I go out if my way to use this location
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May 2023 by MJ B.
Amazing service from this location! I had an urgent printing need and DeAndre was super helpful in walking me through the process. Chelsea took over the print project and emailed me throughout the process to ask me questions and make sure it was done with the vision I had in mind! Customer service here really set them apart from other places! Highly recommend this location!
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April 2023 by Lila Montes
Great customer service! Excellent staff! Thank you ?
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March 2023 by Nahia H.
I sent my 16 year olds to get their passport photos taken at this store. They were wearing hoodies and those are not allowed on passport photos and they were wearing white tshirts underneath which are also not allowed (which we weren't aware of). So they were told them to fold their hoodies into their necks and when I saw the pictures they look ridiculous! I called the store to ask if they would allow them to retake the photos and they said we would have to pay again! They said the pictures are acceptable! These are their official pictures for the next 5 years! I even spoke to the Mgr - Cameron and she wouldn't budge either! It isn't much money but she should realize that customer service goes a long way! I'm very disappointed.
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March 2023 by Nima C.
The team here was extremely helpful with short notice of a printing project my wife handed over to me last second. The team printed a super large document and did so with a smile on their face and a pleasant demeanor when I was in a serious pinch. I wish they were a tad bit closer to my office so I could use them more often. Before I forget, I guess UPS stores operate independently of one another and can have different pricing for print work. The price here was by far the most competitive. Thank you for the fair pricing and swift efficiency!!
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January 2023 by Richard Arsenault
For some reason our UPS driver decided not to deliver and instead brought it to this catastrophe of a UPS store. We had to go back to the store no less than four times to finally eventually get our package., the staff takes what should be very simple and turns it into the most complicated process imaginable. This is completely in contrast to The UPS Store on Pier Avenue where everyone is brilliant and helpful. Avoid this store.
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December 2022 by Susan J. Essenmacher
This particular UPS Store is the best I've ever been to in multiple states. The customer service is always super friendly, efficient, and professional. I never had to wait long to be helped. They will quickly open all stations to assist and get customers help.
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December 2022 by Karin Amour
Very friendly & helpful employees
