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November 2023 by Misty Lacy
Joan went over and above the call of duty! He should be a property manager AT MINIMUM I have been in storage units for 35 years. I’ve never encountered anyone as professional and thorough as Joan! 100% top notch customer care and knows the business!
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November 2023 by Nicolas Vazquez
The customer service was amazing . Nicolas was cool and friendly and very informative! Melissa was awesome for giving me a discount for the storage unit!!! Btw Melissa has a beautiful smile!!
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October 2023 by jean trotter
Melissa was great! Good driver to with the cart! Good service and safe facility.
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October 2023 by Chris Bustillo
Very nice staff, super helpful. I recommend anybody to come and get their storage from them!
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October 2023 by Garett Cover
After speaking to Melissa, she assured me this property is safe and she’s always improving security ??
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June 2023 by Eric L.
BEWARE! My storage unit has been broken into 2 times in a few months. They did not contact me immediately when the alarms have been set in either case. The first time the camera footage wasn't saved. The new assistant manager has been helpful but they are still liable for not fulfilling their primary task to secure my stuff. Go anywhere else.
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June 2023 by Lillian Jacobs
Christina was wonderful! Super friendly, communicative and made the whole experience smooth and easy! Highly recommend.
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June 2023 by Razz
Stephany WAS amazing. Made the moving process beyond easy, was very friendly and knowledgeable, made you feel like you’re part of a family. Not anymore, she is no longer there.*** UPDATE: Do not use US Storage Centers! They have become terrible. New management is awful. Some guy named Joan. Go somewhere else.***UPDATE #2, I was finally able to leave. This is place. I tried to reach out to upper management at the corporate office but no one ever contacted me. Please be careful about this place. There is no assistance if you ever need help.I do not recommend US Storage center Regina Beach!
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June 2023 by Johnna P.
I have been with this company for almost a year renting two storage units. I was okay with this storage unit but it was way too expensive and I felt the Manager John was rude and condescending at W. Pleasant Ridge in Arlington. He treated me like I was stupid which is very unprofessional. Also, I know many people who just leave items in the storage unit and are not charged. Not that I had planned on doing that but they said they would charge another month if I didn't give them 10 days' notice and all of the items were not removed. I was told by Philip Wilson (the man that worked there when I moved in) when I got the unit that if I bought their lock I would be reimbursed for the lock when I moved out. Today I was told I would not get that money back and then they refused to give me the headquarters number. DO NOT RENT FROM THEM!!!!I am moving my items to another storage for a lot less which is climate controlled.
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May 2023 by Carlos O.
Multiple locations but depending on location, is the treatment you get. It doesn't matter the value of your property, cause I parked two custom made vehicles, and both received damages of $1400 combined. Instead of protecting my parked vehicles, I'm now scrambling to fix them again after I had just finished building them. Stay away and good luck.! Horrible place and extreme liars across the board.
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May 2023 by Anthony Bandong
Christina was the best! VERY professional and helpful in getting me set up with my storage unit and Joan was great in showing me the unit and answering any questions I had
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May 2023 by LaTasha Montoya
Christina was extremely helpful and very informative. The whole process was very quick. Will definitely recommend to friends and family.
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April 2023 by Olive SanJuan
Very convenient process and Joan is very efficient and thorough! The location is central to many stores and restaurants should you need to run errands or grab a bite on your way. Facility is clean and easy to navigate.
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April 2023 by Mr2Tuff
Paul the property manager was amazing host and treated us with a lot of respect and treated us very well !
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April 2023 by Christian Jackson
Paul was great! I enjoyed his service he was very thorough and welcoming!
