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February 2024 by Marc Beban
Don't go here. And especially don't plan anything, including unplugging your old fridge, around their ability to deliver the appliance. The rep spent more time making excuses as to why they were no-shows on our delivery time than how they could make it right by us.Don't go here.
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February 2024 by F L.
I purchased an appliance via the web on 2/19/24 and delivery on 2/23/24. I attempted to cancel the order by contacting their customer service via phone on two separate occasions. They assured my order would be cancelled. I did not receive any confirmation of my cancellation, so I emailed them three separate emails to cancel my order; I have yet to hear from them. I did receive email trying to confirm my delivery of the appliance even though I have attempted to cancel the order on five separate occasions. Airport Appliance might have the most inept customer service department I have ever encountered. I am trying to cancel the order, but they do not seem to want to allow that. I do not recommend purchasing from this company. Their customer service is atrocious. There is no one of authority nor competence to contact. As of this writing, I am still trying to cancel my order.
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February 2024 by Elaine Tee
We had a great experience in the store.
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February 2024 by James H.
Our sales representative, 0550 Jigme Shakabpa provided excellent service. He was very knowledgeable, courteous & helpful in all ways as we were purchasing several appliances at the Redwood City store. We appreciated greatly the experience with him, and commend his service.
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February 2024 by Gina P.
Such a seamless and easy shopping experience. Adrian was amazing. He was knowledgeable and patient. The delivery team was competent and quick. I will use airport appliance for every appliance need!
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February 2024 by Rhodope Rob V.
Just purchased a new washer dryer from Luis Johnston and am stoked. They take good care of you here and the depth of knowledge about the product is refreshing in comparison to the big box stores. Looking forward to getting all the goodies from here for my extension. See y'all again in about 2 years.
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February 2024 by J C.
Their Redwood City showroom is extensive and because we found their showroom so helpful it only felt fair to buy through them. But I regret doing so. I'm giving them 2 stars. 1 star because they have a nice showroom and 1 star because all of the appliances that we purchased through them were ultimately delivered (and the damaged ones were mostly repaired). Maybe Airport is fine if you are just replacing one of your appliances with something in stock, but I definitely wouldn't buy through them if doing a larger renovation project. Cons: 1) More than half of our appliances were delivered damaged and either had to be replaced or repaired. This was especially frustrating after waiting months for items to arrive. 2) I received zero updates from the salesperson regarding estimated delivery dates once the deal was done. I had to keep reaching out every month or so (and even then they would only get back to me when an appliance was ready for delivery). But multiple times when I contacted them the appliance turned out to coincidentally have just arrived at the warehouse that same day. They were responsive when they wanted to close the deal, but after that you're treated like an annoyance. 3) Before we completed our purchase the salesperson told us that Airport would possibly be able to hold appliances in their warehouse until everything is ready to be delivered. But after the sale was done and the first appliance arrived they changed to say that it's never possible to hold them. Perhaps we just had bad luck with our salesperson (and some of the delivery teams), but I certainly won't buy through them again. Also, they are not a preferred dealer for various higher-end appliances. We learned too late it makes a difference and I highly suggest you buy through a preferred dealer if doing a larger project.
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February 2024 by Jerry Cheung
Negatives: I paid for installation and haul-away of old appliance. Staff asked if I wanted to "clear the air gap" for an additional $100 fee. This seemed suspect because the hoses are replaced as part of the installation. I watched them do the install, and the fee was not brought up at the end of the service.Positives: Easy to order a dishwasher and schedule installation online, prompt and clear confirmation over phone, email, and text message. Appreciated text message alerts for when delivery was arriving. Installation was quick and professional: levels were checked, dishwasher was tested and drained, checked for leaks on hoses.
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February 2024 by Patrick M.
As you can see on my profile, I don't usually post unless it's to the extreme positive or negative experience in quality of taste and/or service. Airport Appliance and Jigme did not disappoint. In other words, excellent customer service!!!
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January 2024 by Leo Shveyd
I had a great experience working with Tai! He understood my particular constraints and helped me work withing my space, time and budget. I really appreciate his help.
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January 2024 by Aldo Peruzzi
Great sales staff, was given all the information needed to make an informed purchase, would recommend.........
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January 2024 by Caitlin S.
I worked with Abby for my order, and she made all the difference!! (I had used Airport several years prior, with an experience that was not as good.) Abby's attention to detail and her thoroughness & efficiency made the whole experience successful in finding the right washer/dryer for me. Thank you!
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January 2024 by Léonie W.
We were referred to Abby Huang by friends who had an excellent experience with her. We were not disappointed! Abby was professional, knowledgeable and super efficient in helping us select a new oven to replace our 1997 Dacor. Selection, ordering and installation were flawless. We will definitely be return clients.
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January 2024 by Vee B.
My dishwasher just broke and I needed to replace it. The buying process was seamless, pricing was fair and I walked out a happy customer. In addition, I found all the sales people to be very knowledgeable, friendly and helpful. My salesperson was Roger Chavez who I'd use again and recommended to others. I asked lots of questions asking about the different units specifically differences between the tiers and wanted to know about the motors, etc. questions most people don't ask about but he confidently answered my questions. Airport Home Appliance is a great place to buy your next appliance. Their showroom is beautiful, they have all the major appliance brands and newer/commercial grades as well. The new showroom is so close to Kaiser RWC that the location is very easy to get to and they have a good sized parking lot.
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January 2024 by Charlene D.
I bought a washer/dryer combo from Abby Huang, she was very knowledgeable and the whole process with Airport Appliance went smoothly. I will definitely buy all of my appliances with them.