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March 2024 by Jacky H.
I would recommend Carl 6/5 stars if Yelp allowed me to. Carl is a no nonsense, friendly mechanic, who is honest, passionate, and knowledge in everything about cars. My first service here was for an alignment after America's tire directed me here. Carl did an inspection for free of charge along with my alignment when I raised some issues with the vehicle. He gave me a straightforward answers and recommendations on what could be done, and even what he would skip or do if needed. It was great experience and value, considering another highly reviewed auto shop in the area wanted $210 only for the inspection before any work is done. The second service, I had Carl work on my 2013 rav4 AWD. He got my car road worthy within the day, gave me update son everything and anything that would need to be serviced, and only checked that things I was majorly concerned about. He never once tried to upsell me or cause any sort of safety fear in order to get me to do a service. Today, which is why I decided to write this review, Carl saved me $1100 dollars that I would've spent at Wheels Works for "supposed" warped rotors, which I had mentioned to the front desk. When I called Carl for a second opinion and quote, he immediately knew Wheel Works was attempting to upsell me on brake services because: 1. He had just inspected my car the week beforehand and serviced it. 2. He asked why they didn't mentioned which rotors were warped instead of giving me blanket answers and immediately wanted the work signed off on. 3. Told me that if the rotors were, in fact, warped, he would work on them for $450 per axle that was needed, and using original manufacturer parts only.
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February 2024 by Gary ..
I called B & D Auto and spoke to Carl. He is a no-nonsense gentleman who will give you honest information. I told him about my problem with my Toyota Tacoma brakes, and he suggested a few things that might be causing it. He told me to make an appointment so they could look at it. I brought my truck in for my appointment and later that morning Carl called to let me know the cause and gave me some options. Based on Carl's experience, I authorized the work and was told it would be ready in the afternoon. My truck feels better now than it did when it was brand new. I told Carl that I've found a new home for my truck work. ~Gary Kenney
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February 2024 by Rachelle Shannon
I've been going here for years. Carlos is honest, knowledgeable, and fair. I won't take my car anywhere else.
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February 2024 by Susana Calibuso
Carl is the best! He has taken care of my 2007 GMC Envoy Denali since 2007! He keeps my car running at 288K miles! I live in Sparks, Nevada and will drive to Carl as he can be trusted implicitly! Thank you Carl!
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February 2024 by Jepelo 840
Good service and very honest
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January 2024 by SaintD
I had a bad experience with another mechanic (Garaffo's) who let my mother's car sit around for NINE DAYS without doing anything to it. I took it Carl and he fixed it in ONE DAY! Not only that, he gave us a great rate. I bring all my cars to Carl now, he's a great mechanic and his prices are affordable.
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January 2024 by Edward Mack
I have been going here for about 20 years. Service is always consistent and at a fair price. Highly recommend. PS- you can go eat at Harry's Hofbrau while you wait.
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December 2023 by Josephine E.
As I was getting off work, I saw my car up on a jack, I thought, oh no, they tried stealing my catalytic converter.I felt helpless. I went to B&D for help. Turns out they were trying to steal my tires. They told me, good thing you didn't drive on the freeway, all your lugnuts were loose! We tighten them for you and you are good to go! They did not charge me a dime for their service! I truly appreciate their kindness and helping me out. Service like this is so hard to find. I suddenly became B&D client, I will be taking my cars there for all my services and I recommend people do the same! Friendly,professional and thorough service! Thank you so much!
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October 2023 by Susan and Mary Phelps
I can't say enough about the fantastic experience I had with Carl at B & D Automotive Center. I was visiting the Bay Area from my home in Nevada and prior to driving over the Sierra's I noticed a problem with my 2002 GMC Yukon. I searched auto repair on the BBB website, and there were many great reviews for B&D so I contacted them and explained the problem. I was told to "come on down" and Carl had the mechanic stop what he was working on to repair my car. I was on my way in less than an hour. Awesome service! Thank you so much, Carl.
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July 2023 by Debbie S.
We were recommended to take our car there for tire alignment. Happy we did. Great service and work.
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July 2023 by Daniel C.
Brought my vehicle to this shop a few times now. Owner Carl seems reasonable enough. His "bedside manner" is a little unusual, but I believe gives it to you straight when it comes to your car's repair. Work is reliable and timely.
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April 2023 by princess nunn
Carl Is Amazing and very effective!!!!! I will definitely recommend this business to everyone!!!!! Thanks Carl you're amazing!!!!!!Services: Battery
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February 2023 by Angela P.
5 stars is not enough to express my gratitude to Carl and the team at B&D! I previously lived in Redwood City and was referred for an alignment over a year ago. They left such an impression that even though I am now living in Pacifica, I took my car just yesterday to B&D for a number of services needs. I called Carl on Thursday and he got me in next day first thing Friday morning. He was very communicative about what was causing the issues and beyond fair in price to resolve everything. When I drove it home, I couldn't believe how smoothly my 2013 was running after everything I put her through! If you're looking for a place where you will experience excellent customer-service, fair prices, and high quality work -- I highly recommend B&D!
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December 2022 by Mark Lange
Sadly, after several visits to B & D that went fine, I have to register opportunistic if not genuinely fraudulent behavior that other potential customers should be aware of. On 12/13/22 I referred the college kid of a good friend to Carl, because the check engine light on his 2020 Outback was on. Carl told him the coolant valve was out of place, a recall item the dealership would take care of under warranty. So far, so good. But then Carl exploited this kid's inexperience, telling him his cabin air filter needed replacement and he needed a tire rotation... and then told him it would be $300! The boy said yes because he didn't know any better. Carl exploited his ignorance. Pulling up the code to diagnose the valve took all of 5 minutes. Replacing a cabin air filter ($23 on Amazon for the part) takes another 5, maybe 7 minutes (see YouTube -- you don't even have to lift the hood, it's right behind the glove box). And rotating four tires takes 15 minutes max (I've done it). So, round it up to half an hour, all-in, at the Bay Area market rate of $160 / hour, Carl was bidding this boy an effective rate of $320 an hour. On a 40 hour work-week (which is 1,900 hour work-year), that's $608,000 a year. How many of us make that? This was a real breach of trust, with a kid in school who can't afford to waste money, and a real disappointment. I won't be back, won't refer anyone else, and would advise anyone reading this to look elsewhere. I sincerely hope this review motivates Carl and B & D to play fair with people, and earn their money the way the rest of us do -- by working for it.Service: General repairs & maintenance
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December 2022 by Madeline Williams
I scheduled an appointment with Carl at the recommendation ofAmerica Tires and showed up on the wrong day. He was incredibly kind and was able to fit me into his already busy day! They went above and beyond to care for my car and truly put customer care first. I have had my fair share of experiences with auto shops up and down the Peninsula and B & D ranks among the highest!Service: Wheel alignment
