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January 2024 by Yelp Y.
Twice they told me they reversed the unauthorized charges for depositing money in my account. Twice they lied. Hidden fees everywhere! Phone service sucks. I closed the account. Good Riddens Bank of Nobody!
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January 2024 by Long T.
It seems like all BofA employees are professional and friendly. The new account manager was very helpful; she opened a checking account, then informed me of their saving services, investment services..etc. This location was clean and quiet. The tellers were very helpful, too. I called Bank of America 800 numbers, and the call center reps knew their products. You can tell BofA train their employees. I am thinking of moving my Chase business banking to BofA.
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April 2023 by Mehtab Virk
Team are very nice especially Michael this guy help me alot he is so humble and polite thank u.
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January 2023 by Austin Woodworth
ATM is always open
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June 2021 by Stefanie Eaton
Always have great service here. The bank teller saved me from using a fraudulent check. I’ve always had great service at this bank! Been going here over 10 years….
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May 2021 by Bryant E.
Best Service Ever! Kali helped me with opening a brokerage account during a pandemic! Best decision I've ever made! Staff is great as well. Management here is excellent.
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March 2021 by brian haskins
Closes at 1pm on a Saturday! I’ll avoid this place just because of the bad hours!
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March 2021 by Aaron Wilson
bank money money bank
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September 2020 by Luis Manuel Del Rio Cuevas
(Translated by Google) Excellent service, very attentive and friendly all the staff.(Original)Exelente servicio, muy atento y amable todo el personal.
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July 2020 by Tammy C.
I've been using this bank for several years now without a problem, but last month, I cashed a check inside the bank and a week later, I got a letter from the bank telling me that the check was actually $200 less than what I received. First of all, since I cashed the check inside with a teller, I think he would have caught a discrepancy. The letter that they sent me had no photocopy of the check to prove one way or another. I called the bank and was on the phone for nearly an hour while the man on the other end was trying to find a copy of the check. He couldn't. He told me that he would go through the right channels to figure it out and that I should hear from the bank with a photo of the check within 6 to 10 business days. When I heard from the bank again, it was a letter attached to a statement. The letter informed me that the item I requested was from an electronic transaction, so they are unable to provide photocopies. Since I cashed the check inside with a teller, I don't see how they would call this an electronic transaction. I again got on the phone and explained the ordeal to a different person who also kept me on the phone for nearly an hour while she researched everything. She started a dispute for me and filed a claim and said that they would find the photo of the check and send me a copy. Today, I got a letter from the bank telling me that they have completed their research and determined that no adjustment is necessary, still with no photo of the check. I got on the phone again and after being on hold several times while the new person researched the problem, I was finally told that I have to go into the bank where the transaction was made and have them research it. They've already wasted several hours of my time with no resolution and no proof that there is anything to dispute. If they think it's ok to take $200 from an account without proof of why they are doing it, I have lost all trust in them. As soon as this is resolved, I'll be closing my account and going elsewhere.
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July 2020 by Lauren J.
Way too many people in here during covid even w the six feet stickers it doesn't matter when they have an additional 10 people in seats. Easily 30 customers in here. 11 people on line and a bunch of people in the couches and seats. The other banks I've been to in Menlo Park both Wells Fargo and Bank of America were much safer only had about 5 ppl in at a time and had others wait outside. Why 11 people need to wait inside not reasonable...
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July 2020 by aman vikash
Worst customer service at all. Lady with an attitude and been waiting for 35 mins.
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March 2020 by john c.
Disaster bank, lousy, lazy employees. Lots of misinformation, poor communications and help... I don't know what has happened to being glad to have us as customers. They have 5 offices for business but no one working, I dont get it. The attitude is like I am bothering them. I'm moving out..
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November 2019 by ferris L.
Had an issue with a CD which had rolled over in a trust I was administering (despite my phoning in a cash-out request a few weeks before). I talked to Bryant Estrada there at the Woodside Plaza branch and he turned out to be a Rock Star! I thought the issue would take a few hours to deal with there and several weeks to get the check in the mail. Bryant went above and beyond and made sure everything was done within an hour and I got the check in the mail literally five days later. He was trying to get the check issued that afternoon but could not get a hold of someone on the line to make this happen - really my fault as I came in around 4:00 that afternoon. If you need to talk to someone at that branch, I highly recommend him!
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May 2019 by A D.
Worst customer service I've ever experienced. I called the bank to get help with a problem with an ATM deposit. I was told that I could not speak to a manager. The associate on the phone hung up on me mid sentence. Find another bank or at the least, a different branch.
