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November 2023 by Karen Cabrera
Worse BRANCH!Employees are helpful at all. Every time I visit this branch nothing is has changed.
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May 2023 by Chloe M.
Terrible customer service!! My husband was turned away because they were unable to verify a cashiers check for $2,000. He was discriminated for being Mexican by the employees. There is no managers at the branch and the employees are not trained properly. I do not recommend this bank to anyone. The lack of professionalism is ridiculous.
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March 2023 by Nita
Best branch, bright and clean. The tellers / bankers are welcoming and friendly; the branch manager is professional and helpful. I recommend the service here!
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February 2023 by Dmitrii Pedchenko
Despite spending a long time at the branch, we got a complicated case fully sorted out. The staff was very polite
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December 2022 by BECKY P.
The banker is soooo unprofessional! Worst bank and banker. Btw, tellers are not professional as well…
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December 2022 by Ken H.
Went to Citi Bank in Redwood City with wife and $500,000. dollar cashiers check from Wells Fargo Bank. Wanted to open two $250,000. CD's, After waiting for 45 minutes for paperwork it turns out they can not take one cashiers check to fund both accounts!!!!!!Next day got two $250,000.00 dollars cashiers from Wells Fargo Bank and again they would not take checks because they were both in my name and they couldn't except my check to open my wife's account. I am a senior citizen with years of banking and never heard of the above! IWe were the only white people in the bank on both visits and maybe racial profiling!Went across the street to First Republic and they took our money for both accounts and gave us a better rate.
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July 2022 by Charles L
Unfortunately had unpleasant experiences here earlier this year.The staff here are quite impatient and easily exasperated, and do not give clear instructions on what they require (for example, a photo of a social security card vs the actual social security card). They also can’t answer basic banking questions, including an instance where I was provided a wrong form not appropriate for my circumstance.The tellers are also quite unprofessional, and I walked in on the banker and a teller gossiping about me behind my back.Would not recommend banning with Citi
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June 2022 by BECKY P
The banker is soooo unprofessional! Worst bank and banker. Btw, tellers are not professional as well…
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March 2022 by Erin C.
This branch is terrible. They change their hours all the time. Not open when they say they are. The employees are nice but I would never recommend this branch because it is so inconsistent!! And how can there be only 1 Citibank in Redwood City!?
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June 2021 by Black R.
I just started banking here and so far so good. The bank tellers are cool & easy to talk to. The Branch Manger is great & he will help you get stuff done.
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June 2021 by Michael James
Been first one in line for 20 minutes. More people standing around not doing anything than in line.
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February 2020 by Yelp Y.
TERRIBLE CUSTOMER SERVICE! The line is long, they don't accept large transactions and the snot-nosed new colelge graduate bank manager is arrogant and unhelpful. They will happily direct you to an 800# for assistance. Banking here is a waste of time.
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February 2020 by Cheryl Boyer
So disappointed with this branch. It is significantly understaffed if the aim is to stay in business. I'm not convinced that Citibank wants to keep this one open. I have tried two times to open savings/checking on a special offer. One time the banker took so long and seemed so ill-informed about the requirements of this offer that I decided to cut my loses and come back. This time there was only one banker - the same one - who was not available until later. It seems they want you to make an appointment. Just for a bank account? No way. I'll try the PA branch but if that experience is as bad I'll just assume that Citibank has no desire to be a financial presence here on the peninsula.
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September 2019 by J Stafford
They closed the branch on Woodside Road and Jefferson, and consolidated the two branches to this one. The parking is horrible, have to share it with Safeway and other patrons of this shopping plaza. The service is extremely poor, inefficient and slow. I have been banking with Citibank for many many years and this is the closest one to me but it's the worst experience. I am really disappointed.
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June 2019 by Alex S
Impossible to get anyone at this branch to answer the phone.