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“I had the pleasure of working with Jose Vasquez from the Redwood City Branch - he was extremely helpful and provided excellent customer service. I was applying for a new loan, and the process was seamless, literally took less than 30 minutes from start to finish and the funds were already in my account the same day. Highly recommended!”
“We had a great experience with SMCU to help refinance my mother's car loan. Everyone I talked to, whether on the phone or in person, was extremely helpful. Bernabe was our loan officer and he was extremely patient and flexible working through our needs. He took the extra effort to explain the different options and help us understand our best chances of getting approved by the underwriters. He also helped us to get our interest rate adjusted due to a special case we had. All in all, we had a great experience with the team at SMCU and I would highly recommend others to look at them for their auto refinancing needs!”
“I have been a membership of PCU for over 25 years. I adored 4 tellers, two of them are new since Spring, one is Assistance Manger and, one staff are Awesome except the manager is not really friendly to me because I am disability.”
“Loan officerHanz LavagninoYou provided me with excellent service with the refinancing of my car, help me with the best options for my loan, kindness and a lot of respect, education, thank you very much”
“3 cheers for James Teaney! He was SO patient, kind and helpful as I was trying to assist a family member with their banking needs and my own as well. He helped navigate a complex issue I had been trying to resolve for days. THANK YOU James and Provident!”
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“Love this credit union. Member for 32 years. Smaller CU but they make up lack of size with great service. Man, I get treated like a real person. They have services that meet most of my needs. Rochelle, Anita, and Bob are amazing. I rarely get to their branch but when needed they have been very supportive.”