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February 2024 by Ali Sasan
This CVS branch has the slowest staff in the entire Bay Area! You have to wait at least 10 minutes for the payment, even if you're the only client!
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January 2024 by Elaine Wang
Don’t print your photos here. My photo came out extremely pixelated and discolored at this CVS location. There were orange ink smears in the white space. The staff kept blaming my original file and wouldn’t admit his printer is faulty. After leaving this CVS I sent the same file elsewhere to print and the photo came out perfect.
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December 2023 by James Breen
Should be 0 stars. Went to pick up a prescription, but it was not filled because the previous week we had the same prescription filled out of state and it was too soon. I came back 3 times waiting for it to be filled. The doctors office confirmed cvs received the prescription almost immediately following our appointment. Not once did a CVS employee explain that it was too soon to fill the prescription. Instead, they just said they didn’t have it yet. Awful waste of time.
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November 2023 by Cesar Neri
Do yourself a favor and take the extra 10 minutes to drive to the Walgreens in SC instead. In the end you will be saving yourself time because the staff is useless and you they act like it is a nuisance to ask for help. Did I also mention that there is always a long line for checkout and they are understaffed?
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October 2023 by GV A
Selene was extremely helpful and saved me hundreds of dollars on my prescription medication by using coupons.
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September 2023 by Juliana F.
UPDATED 8/26/23: so I'm back in the area and had to have my prescription transferred here unfortunately. The SAME GIRL the original review is about (finally got her name: SELENE) answered the phone and told me , after being on hold for 10 minutes, "I'm busy you have to wait until tomorrow!!" And HUNG UP ON ME!!! Who is she to say that I can wait for my medication that I NEED. Honestly shocked she even has a job still. You are working with people's medications you cannot act like this.Terrible experience today. I needed my prescription and I wasn't able to come until 1pm. I called ahead of time and they said as long as it's by 1:30 that's fine (they go on lunch at that time). I got there 1:10, waited in line and after 10 minutes the rude clerk in the red shirt said she was stopping at the woman in front of me, we got there at the EXACT same time. It was 1:20 at this time and I said I still have 10 minutes. She rudely told me to leave and I said no I'm waiting in line, I talked to someone and they said as long as it was by 1:30 it was fine. She kept rudely saying "ok thanks bye". Luckily the pharmacist (pretty Asian woman with blonde hair) told me it was fine and I could definitely be helped. It had me livid that the clerk had the nerve to do that to me. The pharmacist was very nice and helpful so that did turn the whole thing around but it was still unacceptable for the clerk to try to turn me away when I still had time. I was in the ER the night before and needed my medication in order to reverse inflammation in my lungs. And no I couldn't come back after lunch because I had to go to work. Really disappointed in today's visit.
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September 2023 by Thereal Knock
The staff here is useless. I went in today 9/14 at 3:50 pm. I waited in line and was told it would take 10-15 mins. I waited 30 mins just sitting there while the pharmacists helped other people. I got back in line and was told to wait another 10 mins. I waited the 10 and went back to the counter. The ladies at the front of the pharmacy looked at me all confused as if I shouldn’t have been there. When I asked about my prescription they proceeded to ask me to wait another 10 minuets. Obviously I wasn’t going to do this. You asked me twice already and I’ve been here for 40 mins. I told them I’m leaving and they didn’t really care. They don’t care about you or their profession. I left at 4:35 without my medication and still in sharp pain.
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July 2023 by Xiaofan Guo
DONNOT ADD YOUR PRESCRIPTION HERE!!!today I am here for my prescription since I got a phone call from this store for the refill. The service at the pharmacy is extremely rude and refuse to give me my prescription. The lady first said I am here too late they have sent the medicine back but I just got the call for 4 days. Then she said my doctor did not continue the refill but my treatment plan is 6 months so that’s impossible. Now I run out of medicine.
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July 2023 by Rakesh Goyal
This CVS pharmacy is extremely busy and they’re very short of staff leading to long lines and waits for patients and families. This is a longstanding problem. It needs to be addressed as an emergency. The staff is competent, but there are not enough of them.
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June 2023 by Valary T
Worst pharmacy I have ever been too. The line to pick up prescriptions is always at least 10 people and they always only have 1 person attending to the line. Typical wait time on line is 20-40 minutes!
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May 2023 by Shady Vazquez
On Monday 5/22/23 at 8:30 pm I came to shop here to get some items and I wanted some soap but it was locked away. I pushed the button for assistance and no one came to me after waiting about 10 minutes. I asked a cashier named Andrew if he could please help me and he yelled “Can you wait?!” and then a lady came to me and give Andrew my item. Overall I had a very distasteful experience with Andrew, he was extremely rude, I should’ve left as soon as he yelled at me but I needed to get my local groceries. I go to Andrew (he is the only cashier in the store) and I have my items on the counter ready to pay. Then I asked him to please remove the toilet paper and fabric softener. I wanted to remove these 2 items because I realized that the coupon I had wouldn’t qualify for those items. I told Andrew, please only leave the soap and theraflu medicine. Instead, andrew picked up my theraflu medicine and he aggressively tossed it on the ground. I again told him that I wanted the theraflu medicine, I never asked him to remove that item. The fact that he threw it on ground was very unprofessional and made my day very unpleasant. He then picked up the medicine grunting and rescanned it. After that he tossed the toilet paper and the other item I didn’t want. The soap was 14.99 and the medicine was 11.29. Total of 26.28 plus tax should be about 28-29$. This man wanted to charge me approximately $35 dollars…. So, after being rudely treated like I have never been treated by a cashier in my life at this particular CVS location, and seeing that I was being charged more than I should I left the store without my items. Simply the workers were very mean. I am never coming back to this store I really hope someone can teach these people to be ethical and considerate. I had to drive to another CVS to get the things I needed just to avoid bad service. Please someone do something about these current workers. I wish I could give this review zero stars after the way I was treated.
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May 2023 by Regina McCormack
this pharmacy does not answer the phone. called multiple days in a row, at different times of the day, and waited 15 minutes, no one answered the phone.
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April 2023 by Angel Jacobo
Still mad from yesterday afternoon, me and my girlfriend went to pick up some photos I ordered and, I believe she’s new, the lady got so mad just because I went behind the door to look for my photos I usually do that and the ladies from the morning never say anything they’re so nice. Every kept looking at us, I got so mad I wanted to say something but I ain’t like that and then she didn’t even wanna call us next we had to go to the other cashier and him too, with an attitude like we did something bad. The “security guard” too, in the morning we went he kept following us and looking at us we ain’t even doing anything we just tryna see the stuff there’s a lot of cameras around, haha he was on tiktok instead. Never going there if those 3 are there. The ladies in the morning are so nice and thus young guy in the afternoon too, but those three.
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April 2023 by Mike Glover
I have been to CVS all across this great country and I don't think I am exaggerating when I say that the Sequoia Station CVS is the worst in the entire country. No one answers the phone in the pharmacy, they tell you prescriptions are ready (surprise, they're not), shelves are not well stocked, very long lines to check out. I could go on and on. DaVinci himself couldn't design a worse operating store. I will walk to the CVS in Sharon Heights before I come back here.
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April 2023 by coco jeong
I went in to buy body wash a little after 9pm, and it was locked, so I called the staff, but no one came out even though I called the cashier. The system is crazy In the end I wasted my time.