Extra Space Storage on 871 Willow St in Redwood City offers a large selection of storage units, including drive-up and climate-controlled options. The facility features exceptional security with electronic gate access, a manager living on site, and security access to individual floors. Amenities include wide drive aisles, a loading dock, convenient freeway access, and helpful staff. Reviews consistently highlight excellent service, professionalism, cleanliness, and a commitment to exceptional customer service. Staff members are described as great, super helpful, intentional, kind, incredibly patient, and respectful. They go above and beyond, explain everything clearly, and make the process easy, smooth, and stress-free. Customers report having an excellent experience, noting that staff turn difficult days around and provide world-class service. Many state they would choose this location as their first choice again.
I lost my key and had to drill the lock. The staff was very helpful and supportive. They gave me 3 copies of the key for the new lock.
June 2026
The staff is very friendly here and helpful. The manager Barney assisted us with upgrading the storage from a smaller size to a bigger one to accommodate our storage needs. I would recommend them to family and friends for your storage needs.
May 2026
Straight forward and good service. Easy to process. Barney and time are great!
